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https://www.satsig.net/cgi-bin/yabb/YaBB.pl VSAT technology and installation >> iDirect Forum: hubs and terminals >> iscpc Modem cannot pull information https://www.satsig.net/cgi-bin/yabb/YaBB.pl?num=1221737615 Message started by smlt_vsat on Sep 18^th, 2008 at 12:33pm

Title: iscpc Modem cannot pull information
Post by smlt_vsat on Sep 18^th, 2008 at 12:33pm

Dear

I connect my iscpc modem via isite (accessing it thru internet) but it remains grey color after logged in . i cannot see any status in the left side of isite below login.i can see the parameters but i cannot view the statitistics like IP traffic etc . it is not active.

the wonder is that from another PC i can see the ip traffic but cannot see any parameters.

Why the modem doesnt remais green colour in site after logged in to the modem.its look like there is no connection to modem but there is .

Could you please suggest any solution

Regards

SMlt

Title: Re: iscpc Modem cannot pull information
Post by Eric Johnston on Sep 18^th, 2008 at 12:43pm

See explanation in earlier thread:
https://www.satsig.net/cgi-bin/yabb/YaBB.pl?board=idirect;action=display;num=1217398705

It seems that iSite collects data using broadcast mode packets so you need to be directly connected or configure your router suitably.

Best regards, Eric

Title: Re: iscpc Modem cannot pull information
Post by smlt_vsat on Sep 18^th, 2008 at 2:03pm

Thanks ERIC

But why the difference seen different in different PC as i mentioned above

Title: Re: iscpc Modem cannot pull information
Post by Eric Johnston on Sep 18^th, 2008 at 5:27pm

Were the PCs swapped over so that each was directly connected to the modem in the same way ?
Maybe network interface settings or firewall settings not identical ?
The explanation given in the other thread makes sense if the PC with the grey parameters symptom is on the other side of a router away from the modem as routers do not normally spread broadcast type packets into adjacent networks.
Best regards, Eric.