Hi

Suddenly all the terminals in an inroute goes down and found that Modems could not lock thier Rx path . After restrating modem (hard reset) , it became ok
what could be the possible reason for this failure.

Smlt

smlt_vsat wrote on Nov 10^th, 2008 at 6:55am:

Hi Suddenly all the terminals in an inroute goes down and found that Modems could not lock thier Rx path . After restrating modem (hard reset) , it became ok what could be the possible reason for this failure. Smlt

Question: After (hard) restarting a single modem they came up?  Or the Hub Line card?

Hi

After Hard reset it came up

I am confused.  

All of the modems in your inroute group when down.  Did you reset the line card, or the remote(s)?  

I am assuming that if all of your remotes were down, the line card was reset, since that carrier is common to all the remotes?

Dear

We did reset the line card but didnt came up but eventually after reset the modems from remote it worked . Last two days looks normal.

Got it.  

I dont have enough information to even take an educated guess at this point.  Considering that this issue has only happened once, at this point I would just keep everything under observation.

Hi

For your above question .. The Line card was not resetted which made the remote to loose connection. I have tried to move the carrier (outbound) but i can see the terminal takes more time to lock RX as previous carrier , So next thing i have to see by changing the MIDI card . Right now i dont have spare but within days i ll receive it . I have moved this terminals to another slot/outbound as a test and i can see that everything working fine , remotes immediately locked to the downstream carrier . so probaly line card has some problem . but what i dont know . The remotes in this inroute is never exceeded .

Hi ALL,

can someone tell me how to unlock a rx locked of the iDirects,

Please note: i don't mean the passport, i mean some providers lock the idirects by restircting so other providers can use them, and it makes them useless, please advice,

when you telnet to idirect,   rxlock,   ( it says "locked")

best Regards, SAT-Support,

I would suggest starting with the ISP who manages the hub that terminates/admins that remote.  If the bill is paid in-full and the contract is able to be terminated, then they will probably unlock it for you with no questions asked (without having to contact the iDirect TAC..who will just point you back to your ISP anyway).  

Hello,

the Idirect modem wont be un locked unless the ISP who has set the lock or Idirect company would unlock it for you.

the easiest way would be u contact your ISP to unlock the modem,

Regards
Hashmat