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Service Providers >> Satellite Internet - Europe >> Poor service from Alsatis in France
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Message started by Hubert_D on Sep 2nd, 2011 at 11:57am

Title: Poor service from Alsatis in France
Post by Hubert_D on Sep 2nd, 2011 at 11:57am
Hello :
I have the basic package, namely :
6 Mb/S download,
1 Mb/C upload
4 Go volume.

Here are the results of recent speed tests at <whatismyip.com> :
Chicago : 3,56 Mbps down, 0,02 Mbps up
London : 3,56 Mbps down, 0,03 Mbps up
San Francisco : 2,85 Mbps down, 0,03 Mbps up

For the last two weeks or so I've experience very poor service indeed. Some web pages don't load at all. Others take 3 or 4 or more minutes to load. Often the download stops halfway through as the connection times out. Phone calls using Skype are not possible.

Alsatis customer service was very unresponsive when I applied for the service. Installation took more than a month.

Sindia Sombé listed as the customer service person, tends not to answer eMails. She has had two letters about this problem, one in English and one in French. No reply to either.

The service is so poor, I have difficulty getting my work done. I'm beginning to think I may have to cancel the subscription. As I pay by direct debit, which likely can only be canceled by Alsatis, I expect I'll have to change my bank as well!




Title: Re: Poor service from Alsatis in France
Post by europe-satellite.com on Sep 2nd, 2011 at 12:54pm
It looks you just passed your (hourly, daily, weekly and monthly) weekly or monthly limit (99,99% sure), thats all, check your usage. Leave the system off for a few days and you are back to normal speed and no timeouts anymore (depending on your previous usage).


Tooway online usage info.

If you want us to call you for more info click here for our free call back service.

Title: Re: Poor service from Alsatis in France
Post by Hubert_D on Sep 2nd, 2011 at 5:17pm
Hello :
Thank you for your rapid reply.
Where do I find the usage information for my account?

Regards : Hubert_D

Title: Re: Poor service from Alsatis in France
Post by europe-satellite.com on Sep 2nd, 2011 at 5:41pm

wrote on Sep 2nd, 2011 at 5:17pm:
Hello :
Thank you for your rapid reply.
Where do I find the usage information for my account?

Regards : Hubert_D

You have to contact your provider for this.

Please keep us updated !

If you want us to call you for more info click here for our free call back service.

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