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Service Providers >> TooWay and KA-SAT satellite >> Tooway Speed issues
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Message started by Paul from Cambridgeshire on Jun 23rd, 2013 at 1:00pm

Title: Tooway Speed issues
Post by Paul from Cambridgeshire on Jun 23rd, 2013 at 1:00pm
Im still a new customer to Satellite so am not fully educated on what to expect.

I've got a speed issue though that I would like some opinions on.

I've got the 20mb down / 6mb up service. These speeds seem readily available but all of a sudden they drop to around 2mb. I've seen this behaviour a few times now and the only way to get them back up to 20mb is to reboot the modem. Is this expected behaviour?

Title: Re: Speed issues
Post by Hipolito Gonzalez on Jun 25th, 2013 at 10:49pm
no my friend. Is not expected. Maybe your antenna has been moved or bad luck. Please review your power signal at http://checkportal.skylogicnet.com/ ADN post the info

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jun 26th, 2013 at 12:28pm
I've arranged with my provider for them to reinstall the system. Something isnt right because my modem is rebooting on its own occasionally and the speed is fluctuating.

My rx SNR is around 12db.

Title: Re: Speed issues
Post by Hipolito Gonzalez on Jun 27th, 2013 at 7:18am
Ummmm ok. If not working ask for a modem change. How is working now?

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jun 28th, 2013 at 3:57pm
An engineer is visiting my site tomorrow to go through the dish installation and swap out the modem. Hopefully that will resolve my disconnection and speed issues.

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jun 29th, 2013 at 2:19pm
Engineer has been and gone. Dish has been removed from the wall and reinstalled level this time. Much neater job...

A replacement modem has been couriered over from Avonline and speed is consistent now. Looking good so far...

It'll be slower tonight once everyone is back home and surfing for the evening so I will perform another speed check then to see if all is good.

Fingers crossed...

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jul 2nd, 2013 at 7:18am
My speed issues are still a problem.

Last night my internet connection was terrible. I also noted that my modem went out of sync once in the evening as well.

I believe there is contention issues with the service because the speed issues seem to mainly be a problem in the evenings when everyone is using the service.

Anyone have any tips on what I can do?

Title: Re: Speed issues
Post by Hipolito Gonzalez on Jul 2nd, 2013 at 11:01am
I have a very good signal, from 11 to 12.2 db...Is a good signal but sometimes, every two days aprox, the modem loose the sync and reconnect automatically, only one tome the modem never sync again and I turned off and on.... I it was fixed. I am learning about this modem and understanding it, but maybe is a "normal" function.

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jul 2nd, 2013 at 2:31pm
Spoke to my provider over lunch today. It turns out that Tooway were performing maintenance on the spots in my area last night hency my terrible service...

It would have been good to know about this maintenance up front.

Ive been told things should be fine tonight... We will see.

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jul 2nd, 2013 at 8:48pm
Unfortunately things are no better... My evenings speed test showed 1.65mb down and .3 up!!! Terrible.

This website for instance which is almost completely text loaded very slowly.

Something bad is up with the Tooway system at the moment.

Title: Re: Speed issues
Post by Eric Johnston on Jul 2nd, 2013 at 11:10pm
Some time ago I made a speed test download page:
http://www.satsig.net/speed-test/speed-tester.htm
You are welcome to try it.   If the results speed up significantly after the first attempt to download the page, then there may be a caching or acceleration feature in the Tooway link.

I updated this satsig forum software (from YaBB 1.3.1 to YaBB 2.5.2) on 5th June 2013 hoping it would improve the speed of page downloads in the forum. Some features, such as "5 recent messages", work very much faster ( 1 second compared with 90 seconds ).

This satsig.net web site is on a cheap shared cloud server system where simple static pages take about 0.22 Seconds to download. (min 0.046 Seconds , max 7.2 Seconds, in last 24 hours, European test sites, using pingdom and page http://www.satsig.net/axiflat.htm ).  I'm not sure if this is good, average or bad.

Best regards, Eric.

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jul 3rd, 2013 at 2:20pm
Spoken to Avonline Broadband again and they said that they have been made aware of a number of Tooway users downloading over a terrabyte of data every month. they also said that Tooway were not controlling this via a FAP

Tooway are meant to be putting these users on a separate switch and rate limiting them.

With this in mind, it would seem that a number of Tooway users should be seeing this low speed problem that I am seeing every evening at the moment... Its meant to have been going on for two weeks!


Title: Re: Speed issues
Post by Admin1 on Jul 3rd, 2013 at 4:39pm
A downlink Tooway carrier is maybe 68 Mbit/s in clear sky conditions and this capacity is shared by many customers.  If you download just one 1500 byte packet, sent via the satellite as one contiguous block, you may well get the full 68 Mbit/s for a moment. The problem is that during a longer period like a whole second, packets need to be send to the many active sites that may all have just clicked to download a web page, youtube video or whatever.

Tooway should manage this capacity and limit traffic bit rates according to tariff paid and rearrange customers to different carriers so that only a limited number of high useage (and high tariff) business customers are assigned to each carrier. Tariffs for shared useage vary from £24.50 for 10 GB per month to £564.50 for 175 GB per month, all "up to" 6/20 Mbit/s up/down. Tariffs are also available for dedicated capacity, both short and long term, such as for TV broadcast feeder links, where slow downs due to congestion must be avoided.

For shared service, it is all well and good selling "up to 20 Mbit/s down" and "up to 6 Mbit/s up", but they should make it clear what average bit rate is likely to be achieved, and what you might be limited to, over periods of time, like 1 minute, 10 minutes, 1 hour, 12 hours, 1 week, 1 month.
Simply expressing the tariff GBytes per month as an overall average kbit/s rate per month would help a lot psychologically.

In the early days of Tooway, there was endless discussion of fair access policies ( FAP ) and the merits of multiple sliding windows of various lengths, multiple traffic amount limits and slow down speeds. All that for each and every tariff.  Clever stuff but hard to explain to anyone.

Best regards, Eric

Title: Re: Speed issues
Post by Paul from Cambridgeshire on Jul 3rd, 2013 at 8:45pm
Ran your speed test Eric...

Results below along with some updated speed results from Tooway.
Screen_Shot_2013-07-03_at_20_35_09.png (28 KB | 253 )
Screen_Shot_2013-07-03_at_20_54_19.png (24 KB | 229 )

Title: Re: Speed issues
Post by Chris on Jul 4th, 2013 at 10:12am
I am having the same problem, unusable connection in the evening but it's better through the day.

I have logged a fault and awaiting a response.

Chris

Title: Re: Speed issues
Post by Munger on Jul 4th, 2013 at 12:55pm
Keep us posted chris. You are experiencing the same issues as myself and others on this forum but do keep us posted on what is said to you.

Paul.

Title: Re: Speed issues
Post by Chris on Jul 4th, 2013 at 2:32pm
So far I have been asked to connect my laptop directly to the modem and run three speed tests. I completed that last night and was getting consistent 3mb down and 0.21 up. Most webpages wouldn't load and trying to install a 16MB downloaded app on my iPhone took 45 minutes. I pay for 18 and 5.

I am waiting for a response to my support ticket and will let you know. Up until this point, Tooway has been awesome and very robust.

Chris

Title: Re: Speed issues
Post by Munger on Jul 4th, 2013 at 6:50pm
Its standard stuff being asked to bypass your router. Being a techy I personally would never do that because for that short moment your laptop is totally unprotected.

The reason for this test is to see if the router is faulty as can sometimes happen it could cause a slow connection.

Realistically though in this case i'd say they were probably stalling. They know there is an issue and thats that...

Spoke to Adam today and there are still no firm dates on "the fix" being applied.

Tonights speed is typically slow.
Screen_Shot_2013-07-04_at_18_50_23.png (16 KB | 207 )

Title: Re: Speed issues
Post by Andyh on Jul 5th, 2013 at 1:15pm
I have been experiencing the slowdown issues now for over 2 weeks, we are not over using the service but degradation between 4-12pm usually results in the system returning download speeds of 200-400kbps which is ridiculous and unusable.

So far I have been told that a 'fix' is being worked on but nothing has improved, £65 a month for an unlimited service that can't be used in the evenings is a joke.

Title: Re: Speed issues
Post by Munger on Jul 5th, 2013 at 1:19pm
Welcome to the club. Spoken to Avonline a while ago. The  are contacting Tooway at the moment for an update and will be coming back to me shortly. I'll update this thread with the results.

Title: Re: Speed issues
Post by Chris on Jul 5th, 2013 at 1:52pm
I have received a response from Bentley Walker and it is far from satisfactory.

"We have checked the site and bandwidth is correctly assigned, but as with all networks, the customer could experience peak speed reduction, above all during peak hours."

"They have pushed down the latest revision of firmware down to your modem however, and would like you to try again. Looking at your tests yesterday it would appear as though the speeds had picked up."

It seemed ok last night after 6pm and was ok this morning when I left.

Mu next door neighbours is still 3 meg down and Bentley Walker has told him that 3 MB is acceptable in peak times. It is in the contract apparently.

Chris


Title: Re: Speed issues
Post by Munger on Jul 5th, 2013 at 1:55pm
Interesting... Can you confirm the revisions of the firmware that has been pushed down please? I will bring this up with my provider.

Title: Re: Speed issues
Post by Chris on Jul 5th, 2013 at 5:35pm
Here is the info, it's working better tonight but still maxing out at 10mb down

Software version UT.1.5.1.0.13

Title: Re: Speed issues
Post by Munger on Jul 5th, 2013 at 6:30pm
Avonline called me this afternoon. Basically there is no real news except that they have been on conference calls with Tooway. Tooway know this issue is affecting many users and are still working on a fix.

I attempted to contact Tooway directly today to ml have a moan but it got me nowhere.

I guess I have a weekend of poor internet access ahead of me :-(

Title: Re: Speed issues
Post by Munger on Jul 6th, 2013 at 9:22am
I'm in shock! I appear to have good working internet access this morning :-)
Screen_Shot_2013-07-06_at_09_21_48.png (24 KB | 185 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 6th, 2013 at 9:44pm
Service has been up and down today. On the whole its a huge improvement.

This evening I have been seeing reasonable transfer rates which means web pages are loading OK. Not as good as mid day for example but atleast I am seeing data transfer this evening.

Dont think we have seen the end of the troubles yet though

Title: Re: Tooway Speed issues
Post by Munger on Jul 8th, 2013 at 12:51pm
Ive had confirmation from my provider that modem software version UT.1.5.1.0.13 is not specifically related to the congestion issues we have all been experiencing. Its actually related to a web browser issue where a given web page attempts multiple IP connections at the same time.

MY provider has agreed to apply it to my modem for test purposes so we will see.

Performance as of now is still up and down depending on time so the congestion issues are still outstanding. Skylogic have received my email complaint and have been in contact with Avonline over the weekend to discuss. At this time there is still no news on a fix though.

Title: Re: Tooway Speed issues
Post by Munger on Jul 8th, 2013 at 3:58pm
Modem firmware upgraded to UT_1.5.2.2.3

Will see how that goes...

Title: Re: Tooway Speed issues
Post by Munger on Jul 9th, 2013 at 9:33pm
The service is unusable tonight.

Tooway are not reacting quick enough to this ongoing issue.

Title: Re: Tooway Speed issues
Post by Jam on Jul 10th, 2013 at 5:48pm
I called Avonline today.  Spoke to Adam, was told they would 'have it in writing' in 48 hours what 'the satellite operators' propose to do. 

This is not £65 per month service obviously.  It certainly looks like an ongoing problem, that will be ongoing for ??.

I am reluctant to give up a good 20mb service but right now quite happy to swap an intermittent 20mb / 0.5mb service for a consistent 3mb service from say BT.

Any cancellation in service would be for the whole installation cost say a proportion of the monthly speed - which at the times i wanted it has been dismal so most of that £65.

Why would anyone put up with this without a change?

One proposal is to take bt broadband at night when service is c**p and avonline at a reduced cost per month for days.

Title: Re: Tooway Speed issues
Post by Jam on Jul 10th, 2013 at 5:51pm
Latest speed test
Screen_Shot_2013-07-10_at_17_35_20.png (81 KB | 199 )

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 10th, 2013 at 7:40pm
I too am suffering over past few days. I have checked and realigned the dish but its made no difference. Tonights test enclosed.

I am on the 20/6/unlimited package but tonight I can't even stream from spotify whilst browsing this forum without it breaking up.

sattest.jpg (34 KB | 167 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 10th, 2013 at 7:50pm
Its really bad tonight. I cant even get to the website with the speed probe on it...

Tooway. Anyone listening? Anyone reading this forum? You have a number of unhappy customers!

Title: Re: Tooway Speed issues
Post by Munger on Jul 10th, 2013 at 9:33pm
Finally got a speed probe to work. The results aren't good.
Screen_Shot_2013-07-10_at_21_32_51.png (23 KB | 172 )

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 11th, 2013 at 10:59am
Raised a call with Bentley Walker last night; their reply today;

"Thank you for the update. We are working with the NOC and once we get a reply from them regarding this, I will let you know.
I understand it may be disappointing to hear, but we are expecting the update later this week, or possibly the start of next week now."

Am going to talk to other ISPs about alternative solutions such as leased lines or multiple bonded ADSL lines (even they would be faster than the current situation).

Title: Re: Tooway Speed issues
Post by Munger on Jul 11th, 2013 at 1:37pm

wrote on Jul 11th, 2013 at 1:22pm:

wrote on Jul 11th, 2013 at 10:59am:
Raised a call with Bentley Walker last night; their reply today;

"Thank you for the update. We are working with the NOC and once we get a reply from them regarding this, I will let you know.
I understand it may be disappointing to hear, but we are expecting the update later this week, or possibly the start of next week now."

Am going to talk to other ISPs about alternative solutions such as leased lines or multiple bonded ADSL lines (even they would be faster than the current situation).

Maybe we can help you, Hylas a bit more expensive but ...... 100% working without any problem, guaranteed ! Not a single issue over the last 2 years !

The problem there is that a number of us, me included are only 1 month in to a 24 month contract. I also could not see any pricing on your website. Can you point me at a URL detailing this please?

Thanks

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 11th, 2013 at 3:29pm

wrote on Jul 11th, 2013 at 1:22pm:

wrote on Jul 11th, 2013 at 10:59am:
Raised a call with Bentley Walker last night; their reply today;

"Thank you for the update. We are working with the NOC and once we get a reply from them regarding this, I will let you know.
I understand it may be disappointing to hear, but we are expecting the update later this week, or possibly the start of next week now."

Am going to talk to other ISPs about alternative solutions such as leased lines or multiple bonded ADSL lines (even they would be faster than the current situation).

Maybe we can help you, Hylas a bit more expensive but ...... 100% working without any problem, guaranteed ! Not a single issue over the last 2 years !


Thankfully I am out of my 2 year contract so please tell me more (or message me with a number to call you).

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 11th, 2013 at 3:33pm

wrote on Jul 11th, 2013 at 1:37pm:

wrote on Jul 11th, 2013 at 1:22pm:

wrote on Jul 11th, 2013 at 10:59am:
Raised a call with Bentley Walker last night; their reply today;

"Thank you for the update. We are working with the NOC and once we get a reply from them regarding this, I will let you know.
I understand it may be disappointing to hear, but we are expecting the update later this week, or possibly the start of next week now."

Am going to talk to other ISPs about alternative solutions such as leased lines or multiple bonded ADSL lines (even they would be faster than the current situation).

Maybe we can help you, Hylas a bit more expensive but ...... 100% working without any problem, guaranteed ! Not a single issue over the last 2 years !

The problem there is that a number of us, me included are only 1 month in to a 24 month contract. I also could not see any pricing on your website. Can you point me at a URL detailing this please?

Thanks


Remember the sale of goods act - if things are not satisfactory you have the right to reject it. I nearly had to do that in the early days of Tooway when SSL/HTTPS didn't work but thankfully the hardware manufacturers fixed it just in time.

Tooway has worked very well and I have seen speeds of 16Mbps+ all the time, but not in the last 3-4 months alas.

Title: Re: Tooway Speed issues
Post by Munger on Jul 11th, 2013 at 4:02pm
Ive had some news from Avonline Broadband.

The issue is with the top 10% of users downloading over 2TB of data per month using peer 2 peer services. Tooway are about to block peer 2 peer traffic that will then resolve the issues we are currently seeing. This is unofficial news at this time so could A.be wrong and B. changed if they find another solution.

In the mean time I am looking in to running an Avanti Hylas installation along side my Tooway service until the issue is resolved.

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 11th, 2013 at 4:11pm

wrote on Jul 11th, 2013 at 4:02pm:
Ive had some news from Avonline Broadband.

The issue is with the top 10% of users downloading over 2TB of data per month using peer 2 peer services. Tooway are about to block peer 2 peer traffic that will then resolve the issues we are currently seeing. This is unofficial news at this time so could A.be wrong and B. changed if they find another solution.

In the mean time I am looking in to running an Avanti Hylas installation along side my Tooway service until the issue is resolved.


I've forwarded this to Bentley Walker to see if it agrees with what they hear....


Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 12th, 2013 at 8:33am
Either the fix is in place or everyone else was asleep this morning:

Test Date: Jul 12, 2013 7:03:37 am
Connection Type: Wifi
Server: Birmingham
Download: 20510 kbps
Upload: 6075 kbps
Ping: 818 ms


Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 12th, 2013 at 6:51pm
and tonight its back to 0.5 down and 0.3 up.  :'(

Title: Re: Tooway Speed issues
Post by Munger on Jul 12th, 2013 at 7:51pm
same for me too :-(

ive arranged to have the Avanti Hylas system installed on Tuesday. its technically a lower speed system but will be a good comparrison next to Tooway.

fingers crossed its more stable.

Title: Re: Tooway Speed issues
Post by Munger on Jul 12th, 2013 at 8:22pm
It seems that the moderator Europe-Satellite is deleting their own posts so the text below is now irrelevant because it was in response to a their post that no longer exists...

The same moderator europe-satellite also had a question directed at them yesterday regarding pricing and they have not responded to that post yet they can post adverts....?  >:(

Original post text:-
Can you tell me anything about the service they offer. Speed. Package and so on? I understand the speed figures are technically a lot less than the Too way offering. In your experience how much slower is it?

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 12th, 2013 at 9:19pm
I too tried to contact them for some prices etc but all I can get is emailed datasheets which don't really explain it very well. I was also told Hylas was a 'bit more expensive; but it seems it is considerably more expensive...

Title: Re: Tooway Speed issues
Post by Munger on Jul 12th, 2013 at 9:24pm
Ive managed to get some prices out of a few UK web sites WITHOUT giving out any personal info and from what I can see it is a very expensive option in comparison to Tooway. I guess that why everyone goes for Tooway.

It'll be an interesting experience playing with both on Tuesday evening. I will have two wifi routers so I can switch between them both and see whats what...

If I do ditch Tooway it will be a shame really because the 20mb speed is excellent when it works...


Title: Re: Tooway Speed issues
Post by resco on Jul 12th, 2013 at 11:43pm
Either look at the Q Sat website or phone them,by the way what spot beam are you on as I have had no issues like this with Tooway on beam 1

Title: Re: Tooway Speed issues
Post by Chris on Jul 15th, 2013 at 11:29am
Latest from Bentley Walker, just received:-

"Bentley Walker have been alerted to behaviour affecting some Tooway customers accessing the service on Beams 23 and 34, where users are experiencing lower than expected performance.

As a reseller of the service Bentley Walker does not control manage or operate the network providing the Tooway service, however we have escalated this issue with Tooway network operators Skylogic-Eutelsat. We are informed that traffic calming measures are in place preventing heavy users from demanding a disproportionate amount of network resources and that works are on-going to address the matter. We are expecting an official communication from Tooway shortly, which will provide further insight and path to resolution.

Bentley Walker continues to monitor and progress the situation with Skylogic-Eutelsat and once updates are available customers will be provided with a further notice via email."

Chris


Title: Re: Tooway Speed issues
Post by Munger on Jul 15th, 2013 at 11:46am
im in beam 34 so the information provided appears to be accurate.
Untitled.png (61 KB | 221 )

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 15th, 2013 at 11:55am
34 for me too.

Title: Re: Tooway Speed issues
Post by Jam on Jul 15th, 2013 at 1:56pm
34 - Leicestershire/Derbyshire for me too

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 9:30am
Mornin all, just joined the forum after searching for answers as to why my broadband has been slower than BT ADSL for the past couple of weeks. I have just spoken to Avonline, who are not easy to get hold of when there are problems, they tell me Tooway have initiated measures to fix the problem and we should all see improvements in the 'not too distant future'. The guy would elaborate on what that means but said ring back in a week if nothing has improved. Not impressed with that for customer service. This morning my download speed was a measly 1.6Mb/sec. I can pay a fraction of the price and get that from BT !! will monitor with interest.

Title: Re: Tooway Speed issues
Post by Munger on Jul 16th, 2013 at 10:01am
Morning RogerB. Welcome to the club.

Basically, you probably know the score. Tooway have contention issues at the moment with a couple of their spot beams. This is not affecting all Tooway customers, only those inside these two beams.

Tooway are in the process of cutting down on Peer 2 Peer usage that has been the root cause of the problems. There are currently no actual dates on a fix BUT they are working on it right now.

Re Avonline Support... Ive had no issues what so ever when ive been calling them. 0800 1303131 option 2 will get you through to Stuart, Adam or Justin. All of these chaps know whats going on and whilst they will not be able to fix you up right now, they will keep you posted on whats happening.

Keep an eye on this forum thread...

Title: Re: Tooway Speed issues
Post by Munger on Jul 16th, 2013 at 10:08am
RogerB, depending on your location in sussex you may be able to see if Avonline will move you to spot beam 22. This beam is not affected.

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 10:49am
Thanks for the info, I am reasonably close to the beam 22 coverage I think, not far from Chichester. If the problem goes on for long I will try asking. I think my issue with Avonline has been caused by the high call rate they are probably experiencing. I don't think I have spoken to the actual support guys this week, who normally are most helpful. I think the call went through a number of 'call forwards' due to the length of time of no answer so I could have been speaking to anyone. The guy did sound stressed. Either way the issue needs to be resolved, I have just recommended the service to a friend who is about to have it installed. It will be embarrassing if the service is slow as BT.

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 10:51am
Thanks for the info, I am reasonably close to the beam 22 coverage I think, not far from Chichester. If the problem goes on for long I will try asking. I think my issue with Avonline has been caused by the high call rate they are probably experiencing. I don't think I have spoken to the actual support guys this week, who normally are most helpful. I think the call went through a number of 'call forwards' due to the length of time of no answer so I could have been speaking to anyone. The guy did sound stressed. Either way the issue needs to be resolved, I have just recommended the service to a friend who is about to have it installed. It will be embarrassing if the service is slow as BT. (Posting this via ADSL as satellite service not responding)

Title: Re: Tooway Speed issues
Post by Munger on Jul 16th, 2013 at 10:53am
i'm using the same spot as you are right now and I have service. What are you seeing if you navigate to http://192.168.100.1 Is your modem connected or is it scanning?

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 1:53pm
Thats interesting, thanks. EVerything looks good from there. I have just done another speediest using the Skylogic portal and I have a download speed of 2.12Mbps and 5.26Mbps upload. The FSNR is 10.6db and the RSNR is 10.5db, so it seems I am still affected by the problem. The better news for the friend I have recommended is he shouldn't be affected hopefully as he is up in Lincolnshire.

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 1:57pm
Actually my firend will be affected as Lincolnshire is in Spot Beam 34  :(

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 1:59pm
Actually my friend will be affected. lincolnshire is under spot beam 34, which an earlier post said is affected. Do you know what has to be done if I want to change to the unaffected spot beam ?

Title: Re: Tooway Speed issues
Post by Munger on Jul 16th, 2013 at 2:48pm
Assuming its clear, 10.5 for the RxSnr is a bit low. Saying that, if you're on the edge of the beam its probably acceptable.

Your speed results are similar to mine today. Low down speed and high up speed...

Going back to my other posts re Avanti... I'm having the Avanti Hylas sat system installed right now so hopefully I'll have reasonable internet access tonight. Fingers crossed. This is a stop gap until Tooway are back up to speed.

Title: Re: Tooway Speed issues
Post by Munger on Jul 16th, 2013 at 5:56pm
Avanti installed and running.

Took the chap nearly 3 hours because there were issues with the modem. Dish is larger too. Looks like its 80+ cm.

Initial speed checks are OK but not lightening.

Ive got this system for a couple of weeks to see if Tooway resolves things. Fingers crossed.

I will keep this thread updated of any news regarding a resolution to the congestion issues...

Title: Re: Tooway Speed issues
Post by Munger on Jul 16th, 2013 at 8:25pm
Done a bit of surfing on the Avanti system and Im not impressed. Getting reasonable results from speed tests but the latency is often over 1000ms.

Typically, the Tooway connection this evening is working at good speed. Below are my evenings Tooway results.
Screen_Shot_2013-07-16_at_20_22_37.png (17 KB | 139 )

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 16th, 2013 at 8:25pm
Whilst its too early to be sure the problem is fixed, its certainly considerably better tonight. When I ran the speedtest earlier I was getting 26Mbps down and 5.6Mbps up. Later this eve I was getting 9d/5u.

Much more realistic and like the good old days.

Title: Re: Tooway Speed issues
Post by rogerb on Jul 16th, 2013 at 10:10pm
I got one hour this evening of a better speed, but only up to 10Mbps. It is now back to sub 2Mbps so fed up, again !

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 16th, 2013 at 10:37pm
Average Download Speed: 23911 kbps (2988.9 KB/sec transfer rate)
Average Upload Speed: 5521 kbps (690.1 KB/sec transfer rate)

Tuesday the 16th of July, 2013 22:34

Title: Re: Tooway Speed issues
Post by Jam on Jul 17th, 2013 at 12:30am
Really?  Much better than me then ... 1194 and 2129 indicated by speedprobe, much less when using other tests
Screen_Shot_2013-07-17_at_00_27_08.png (81 KB | 136 )

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 17th, 2013 at 7:13am
Test Date: Jul 17, 2013 7:07:05 am
Connection Type: Wifi
Server: Birmingham
Download: 20.69 Mbps
Upload: 6.29 Mbps
Ping: 732 ms

Title: Re: Tooway Speed issues
Post by passhouse on Jul 17th, 2013 at 8:20am
At last I have a proper speed test result, is anybody else seeing better results?

Screen_Shot_2013-07-17_at_08_16_24.jpg (69 KB | 141 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 17th, 2013 at 8:24am

wrote on Jul 17th, 2013 at 8:19am:

wrote on Jul 17th, 2013 at 7:13am:
Test Date: Jul 17, 2013 7:07:05 am
Connection Type: Wifi
Server: Birmingham
Download: 20.69 Mbps
Upload: 6.29 Mbps
Ping: 732 ms

Don't test a system using a WiFi connection. Connect a computer DIRECT (Cable) to the modem.


You cant just say dont.. Ad some substance to it fella...


Title: Re: Tooway Speed issues
Post by RogerB on Jul 17th, 2013 at 8:51am
Mine is good this morning (20.37 down, 5.42 up) but it was the same yesterday and soon started declining. I will keep an eye on it. I don't start the day well if I run a test and the download speed is sub 2Mbps, how sad is that ? :)

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 17th, 2013 at 8:59am

wrote on Jul 17th, 2013 at 8:19am:

wrote on Jul 17th, 2013 at 7:13am:
Test Date: Jul 17, 2013 7:07:05 am
Connection Type: Wifi
Server: Birmingham
Download: 20.69 Mbps
Upload: 6.29 Mbps
Ping: 732 ms

Don't test a system using a WiFi connection. Connect a computer DIRECT (Cable) to the modem.



Pardon?

Please elaborate...

I consider my network to be very robust and reliable so I see no reason why testing over wifi would cause false results. I use the industry standard Speedtest app on my Android cellphone (connected via a new 5GHz AP/router and a 5GHz repeater elsewhere in the house) for quick tests and these always agree with the throughput seen on my Mac Pro connected on a wired 1GBps connection or my Macbook pro via 5GHz wifi.

Furthermore the SNMP monitor on my router confirms the results seen via the Speedtest app and the Skylogic speedtest website. The only reason I don't use the Skylogic speed test website on my cellphone is it doesn't work.

I appreciate there may be some caching on my router which may skew repeated tests but all the tests so far have agreed with my experience when actually browsing, sending email or FTP etc. I have been running the skylogic speed tests as often as I can so that a database of results are recorded by Skylogic that my ISP can use to validate any claims of poor performance.

For those users who are not IT profficent then I can see the advantages of eliminating as much of the internal LAN as possible to avoid it introducing any latency/ bottlenecks, but in my case neither applies - I frequently see over 400-500Mpbs across my LAN between devices.

Furthermore, I think you need to add a VERY large warning whenever you/ISPs suggest people connect their PCs directly to their modems that they are connected directly to an unfiltered connection on a public/dirty IP. So unless they are running a robust software firewall with all the latest updates and really understand what they are doing, it present a significant risk to them.

If you know differently then I am always willing to learn please.  :)

Regards

Simon

(btw, don't let my signature mislead you. Whilst I do have my own Wedding photography business, I am also a senior Windows Server and Virtualisation Specialist with 20+ years of experience of IT at a Server/ Enterprise level).

Title: Re: Tooway Speed issues
Post by passhouse on Jul 17th, 2013 at 9:02am
I have been testing for days morning, noon and night, the speeds have been under 1 mbps so I am starting the day in a good mood today, crossing fingers legs and arms!

Will test throughout the day, I am on the Orange beam 2

Title: Re: Tooway Speed issues
Post by Jam on Jul 17th, 2013 at 3:08pm
News today, after waiting for 'should have a reply in 48 hours'.

I am on unlimited and as such, I am in the high user category, apparently managing to use 60gb in last 4 weeks despite not being able to use the service in the evenings.  I think usage was 70gb?  Thats between a family that watches catch up tv in standard definition in the evenings .... nothing else.

As a 'high user' i am put into a 'pipe' along with all the other high users and ooo the reduced (to unusable) speeds are reasonable because of that.

Advice - use less gb per month.

But I'm on unlimited?  Guaranteed 90% of 20mb speeds?

But other users on capped limits are getting the same restriction?

So apparently i'm on severely limited, unlimited, with a guaranteed speed of 2% headline rate for the bargain sum of £65

Must tell my friends

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 17th, 2013 at 3:34pm

wrote on Jul 17th, 2013 at 3:08pm:
News today, after waiting for 'should have a reply in 48 hours'.

But I'm on unlimited?  Guaranteed 90% of 20mb speeds?


90%of 20Mbps? Where did this come from please? I've not seen any guarantees on speeds (as I would expect) through Bentley Walker.

Simon


Title: Re: Tooway Speed issues
Post by Jam on Jul 17th, 2013 at 5:18pm
I signed up to a service since which have changed terms, the present terms are not those that I signed up for.

I subscribed to a service where the sales agent said 'we often achieve more than 20mb but we have to say we'll achieve 90% because of the legals'

I am often, like others, receiving less than 1mb, I can't use iplayer on this. I wanted a service that was better than my previous one through conventional broadband, I am receiving an inferior speed.

Fap? I have been told previously that 'you're on unlimited do you're alright' 'say 100gb, you're not a heavy user' 'it's all those people downloading a terabyte spooling it for the rest of you'

The terms have changed to suit the outcome. My usage hasn't changed, the excuses have.

I buy a car capable of 100mph, complain it only does 5mph and get told its ok because we said it does UP TO 100mph and you're a guy that does lots of miles so we're putting you in a car park with the other high mileage drivers


Title: Re: Tooway Speed issues
Post by Admin1 on Jul 17th, 2013 at 5:56pm
Since this web site started, in 1999, I have always asked anyone featuring their service to avoid the use of the word 'unlimited' unless the sharing ratio is 1:1 i.e. dedicated continuous information rate such as might be provided by a pair of SCPC carriers.
An example Ku band service was 800kbit/s down and 200kbit/s up, price $5000 per month.

With the advent of satellites with very small spot beams, and configured to provide a star network, it is claimed that the cost has come down significantly, assume $1000 per Mbit/s per month or $20,000 for 20 Mbit/s.

How does this match up with shared service on Tooway?.

Tooway limits the upper speed for downloads, per second, and advertises "up to 20 Mbit/s".

Also, it has limits for download amounts per 4 weeks, e.g. 10 Gbytes to 175 Gbytes, so the average download speed over 4 weeks is far less than 20 Mbit/s.
e.g.
!0 Gbytes = 33 kbit/s
100 Gbytes = 330 kbit/s

Pricing more or less proportional to amounts downloaded, approx £3.20 per Gbyte.

At the start of the Tooway service customers has multiple Mbyte quantity limits: per hour, 4 hours, 1 day, 7 days, 4 weeks.  These sliding windows (5 min increments) were different for each tariff.


Image: A "difficult to understand" FAP status display of a Tooway site in 2008.

It made good sense engineering wise, but I suspect very few customers or reseller sales people understood.  Customer experience was unexpected slow downs (due to excess useage) and they got annoyed, waiting for a sliding window to expire, which might be several days ahead. Providing the customers with on-line graphs, like above, didn't seem to help much.

In recent years the FAP system was simplified somewhat, and the amounts allowed greatly increased.

Well, we now have them offering "up to 20 Mbit/s". It will no doubt help to sell terminals but it needs to be qualified by a clear Fair Access Policy (FAP) so that customer expectations are not raised unduly.

Just one time window, a day, combined with a free-for all period from midnight till 6am, works well in Afghanistan (BW Hughes HN network).

In my opinion satellites should not be used for video streaming, catch up TV etc, on a per single end user basis.  Satellites are fine for multidestination TV broadcast where the big cost is spread over all simultaneous receive sites.

Best regards, Eric.

Title: Re: Tooway Speed issues
Post by Munger on Jul 17th, 2013 at 6:54pm
Problem is though Eric, we're just using the service thats been sold to us by the resellers. On Avonlines website one of their Tooway related headline is Think iPlayer, online movies, music & Skype are out of reach? Think Again. Up to 20Mbps download speeds with UNLIMITED data downloads means more choice than ever before. Everywhere across the UK. NOW!

Ive also reportedly downloaded over 70gb in my first months use. This was mainly down to a load of computer updates spread across a families worth of computers so I guess next months figures will be lower.

Ive not had official word from Avonline yet and im using my free Avanti system for a while whilst the Tooway stuff is sorted out. The message I was given was that the tooway issues were down to some users downloading terabytes of data per month. I'm not sure how these people are able to get a fast enough service to do this though...

Title: Re: Tooway Speed issues
Post by passhouse on Jul 17th, 2013 at 7:58pm
My speeds are back to normal, I rang Avonline and they assured me that I was not being throttled in anyway, so it seems that the problems with the tooway system are fixed, can anybody else confirm

Title: Re: Tooway Speed issues
Post by Jam on Jul 17th, 2013 at 8:01pm
What package are you on?  Also you're meant to be throttled once you reach 50% of usage - be interesting to see how they define 50% of 'unlimited' as a policy should be applied equally across the board

Title: Re: Tooway Speed issues
Post by Munger on Jul 17th, 2013 at 8:04pm
I was told there is no throttling on the unlimited package.

Test Date: Jul 17, 2013 20:05
Download: 18.31 Mbps
Upload: 3.80 Mbps
Ping: 788 ms
Connection Type: Wi-Fi
Server: Milton Keynes

Title: Re: Tooway Speed issues
Post by Jam on Jul 17th, 2013 at 9:31pm
Was told by Adam today. This means that I am destined for c**p speeds and by definition if all such 'high users' are in the same group / restriction then surely it gets worse than the experience so far?

Title: Re: Tooway Speed issues
Post by RogerB on Jul 17th, 2013 at 10:12pm
Here's my synopsis of today: download speed has been great all day (circa 20Mbps). This evening it dropped to 4Mbps and has stayed there  >:(. I am a light but picky user. My usage doesn't even show on the Skylogic chart. At the speeds I have been getting lately there is not enough time in a month to become a heavy consumer of data. I might as well go back to ADSL, at least its cheaper.

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 18th, 2013 at 12:01pm
Hi everyone, Im a new customer of avonline/tooway, we had our system installed yesterday. I live in a small village in north nottinghamshire which is probably never gonna get 'superfast broadband' from bt or any other terrestrial provider.

I just wanna say after reading these forums which did begin to put me off tooway as a satellite broadband provider because of all the problems you guys have been having with your systems i find the system works well, we chose the unlimited absolute package with 20mbps down and 6mbps up and since activation the speed has been very up and down. fluctuation between 12 and 20mpbs.

does the system take a day or two to level out and provide a more constant speed? or a more steady connection, i havnt suffered any modem disconnects but the speed stream does seem very unsettled. will rebooting the modem fix this problem?

Thanks, hope you guys can answer my questions.

Title: Re: Tooway Speed issues
Post by Munger on Jul 18th, 2013 at 12:14pm
Hi there.. Welcome to the club. Firstly, dont be put off by the recent speed related issues.. Every provider be it wireless, cabled, firbre or satellite suffers issues like this every so often.

Ive been speaking with Avonline today regarding the recent speed issues. Basically, Tooway have had to put in some restrictions on the service to keep things moving for everyone.

Users transferring 60gb of data in a 4 week period automatically have their service put on to a slightly limited port between the hours of 16:00 > 00:00. This keeps them separated from the other low users with the view that it'll keep the majority going.

I personally feel that 60gb within a 4 week period is a bit low and i have put this forward to Avonline in the hope that they will feed this back to Tooway.

If you are below the 60gb limit you will not see any issues. A speed fluctuation you mentioned is perfectly normal as the system loads up with users during peak times. Remember, the speeds mentioned by your provider are quoted as "UPTO"

I have asked Avonline for a web based portal where high users can keep an eye on their usage to see if they will get pushed in to the same port as other high end users. They said that this was not currently available but would see what they could do.

Interestingly, last night I was in the same port as the other high end users having downloaded 76gb in the last 4 weeks and my service was perfectly usable last night.

I have expressed concern that the terms of the unlimited package have obviously changed and that a 60gb limit is probably a bit low. I know its not the end of the world because this separate port does not necesserally mean we're off the grid for the evening.

Mixed bag  :-/

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 18th, 2013 at 12:30pm
ahh okay thats fine. i do agree that the UNLIMITED package should be as advertised and not have any usage limits this is false advertising and tooway should not be hiding this from new customers because all the information on all the tooway reseller websites do say that the absolute package is totally UNLIMITED and also on the tooway website themselves. i do not really notice the latency effect that some people seem to have a problem with and i understand that the system does and will slow down as the more users go online during the peak period. i wasnt sure how my system was performing as it is a new install. Thanks for giving me the info.

Title: Re: Tooway Speed issues
Post by Munger on Jul 18th, 2013 at 3:03pm
I agree re false advertising and its that advertising that's created these problems.

I do believe there should be some form of limit though. A stepped approach where if someone is on the top package, the first 50gb are at 100% of available speed. the next 50gb are at 50% of maximum speed and after that its reduced accordingly.

Thats just off the top of my head and little thought has gone in to it so don't flame me...

Title: Re: Tooway Speed issues
Post by Eric Johnston on Jul 18th, 2013 at 3:03pm
I suggest reading this:
http://www.avonlinebroadband.co.uk/general/fair-access-policy-fap/
If anyone has suggestions for clearer wording, please email Avonline.

Has anyone had a look at their FAP status here:
http://checkportal.skylogicnet.com ?
If this give a graphical result please copy the image, and upload it here or send it to me.

Munger. Your stepped idea is good and welcome.  The trouble is that sales people have difficulty revealing that what they are selling has limitations. As indicated earlier I have almost banned the word 'unlimited' on this website (for more than 10 years) to avoid misleading new customers.
Any shared VSAT system does not provide an unlimited service. A shared service is limited by the fact that multiple users are sharing the same total capacity.

Best regards, Eric.

Title: Re: Tooway Speed issues
Post by Munger on Jul 18th, 2013 at 3:13pm
The status page just shows "default" on the absolute package and you don't get to see what you've downloaded at all. I have requested this be made available so that the end user can monitor.

Below is a .jpg of my portal. I've removed my mac address and current IP address.
portal.jpg (31 KB | 152 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 18th, 2013 at 9:42pm
Tonight the service is very poor for me. Portal speed tests indicate an acceptable transfer rate but real world surfing is failing. Im seeing DNS related time outs and a flash update my computer is trying to download is failing completely.

VERY unimpressed with the fix that has been put in place.

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 18th, 2013 at 10:06pm
I'm having alot of problems with Dns time outs too I've had to restart my router twice and my modem once to correct the issue but browsing is very slow tonight

Title: Re: Tooway Speed issues
Post by Munger on Jul 18th, 2013 at 10:16pm
I know its not my pc. If I switch to the loan Avanti sat system all is fine.

Interestingly, Avanti is only offering me 5mb down, 1 up but its like that all of the time and appears to not be affected by load or the time of day...

Just wish I could afford to switch to Avanti permanently.

Title: Re: Tooway Speed issues
Post by Smattersat on Jul 18th, 2013 at 10:51pm
Just out of interest, I noted that their FAP has been updated in the last few days. See the Wayback Machine

(I can't post the link as this is my first post, but type 'Wayback Machine' in Google and then paste the Tooway FAP Url in the search box)

No mention of P2P in there then...

I have no particular love of P2P, but I think Avonline (not Skylogic, I didn't buy from them) would have a very hard time defending some of their claims under Consumer Law if it came to that.

But I am assuming it won't. All ISP's go through this kind of thing from time to time. I'm a 'normal' user paying for a premium service (Unlimited) that I use as designed and sold (streaming films, surfing the net, catch-up TV). I don't need 20MBs to do this, just something fit for purpose and I hope common sense & normality prevail in due course.


Title: Re: Tooway Speed issues
Post by Smattersat on Jul 18th, 2013 at 10:53pm
Or click this

http://web.archive.org/web/20130322190259/http://avonlinebroadband.co.uk/general/fair-access-policy-fap/

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 20th, 2013 at 2:24pm
Hi everyone I think you all should check out this page from ruralbroadband.co.uk which they posted on their blog yesterday. http://www.ruralbroadband.co.uk/blog/tooway-changes-unlimited-service-to-xx-large/

I tried emailing Avonline to find out what they knew and how it effects us customers on the UNLIMITED package and they read the email but never replied typical eh? Well I will keep bombarding them with emails until I get an answer
image.jpg (161 KB | 137 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 20th, 2013 at 2:47pm
Not surprised really. The last three weeks have demonstrated how an unlimited service offering can fail.

Will be interesting to see what our ISP's say. Keep us posted...

It's interesting to note that this site is openly offering status updates on the Tooway service whereas no information what so ever seems to come out of my provider unless you call them post issue...

Title: Re: Tooway Speed issues
Post by Munger on Jul 20th, 2013 at 4:10pm

wrote on Jul 20th, 2013 at 4:03pm:

wrote on Jul 20th, 2013 at 2:47pm:
Not surprised really. The last three weeks have demonstrated how an unlimited service offering can fail.

Will be interesting to see what our ISP's say. Keep us posted...

They can not say anything, it is Skylogic who make the rules.

Don't blame any re-seller, this is pointless and a waist of time.


I'm not blaming my reseller at all. Avonline have been great for me through out all of the recent Tooway speed issues.

My comment above was in relation to how the contract for existing users on absolute as its know will work going forward and how Avonline may have to change the contract...

Title: Re: Tooway Speed issues
Post by Smattersat on Jul 20th, 2013 at 4:19pm

Quote:
They can not say anything, it is Skylogic who make the rules.

Don't blame any re-seller, this is pointless and a waist of time.


Ah, but my contract is with the re-seller, not Skylogic. If there is a breach, I pursue the re-seller not Skylogic. It is the duty of Avonline etc to protect themselves against anything their provider may or may not do. From a legal point of view Skylogic may as well not exist.


Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 20th, 2013 at 4:21pm
is anyone else having issues accessing websites using your tooway broadband, yet again it seems like there are DNS server issues. i have tried contacting avonline technical support and all im getting is voicemail, so i tired calling the sales line to try and speak to somebody and im getting an O2 Voicemail. im getting a bit sick of these issues ive only had my system installed since wednesday and and the dns has gone down twice. please can you guys report if you are having issues too?

Title: Re: Tooway Speed issues
Post by Jam on Jul 21st, 2013 at 12:33am
I have issues for sure!  Slow all day for past two days.

Tonight two speedtests - their own says I am getting 20mb, bbc and real world results says I'm not.

Before any 'well bbc test isn't etc etc' .... Avonline told me to use bbc test

So you tell me how these can be so different.

As stated before, my contract is with Avonline, I have not been notified of any changes to policy or terms since I signed up.  My contract was formed during a telephone call, it was stated that the speed was 20mb and the data package was unlimited, it has also been stated at a later date that i am not a high user.

This is a production line of excuses to fit the circumstances.

No matter what is said, we are still having problems.
Screen_Shot_2013-07-21_at_00_23_38.png (77 KB | 154 )
Screen_Shot_2013-07-21_at_00_26_03.png (85 KB | 156 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 21st, 2013 at 11:13am
Done a speed test just now. Obviously slower but not unusable for me so far today...


Test Date: Jul 21, 2013 11:10:23 AM
Connection Type: Wifi
Server: London
Download: 5.97 Mbps
Upload: 6.23 Mbps
Ping: 823 ms

EDIT: Added iPlayer results.
Screen_Shot_2013-07-21_at_12_24_58.png (58 KB | 145 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 21st, 2013 at 3:27pm
I am in the IT business and know full well about WIFI, how it can perform poorly and so on. This is not the case for my setup. I have chosen my wifi channels carefully having done a full survey of my area. There are no conflicts on my wifi network and it is offering speeds on my LAN much greater than that of my WAN connection.

Title: Re: Tooway Speed issues
Post by Munger on Jul 21st, 2013 at 3:49pm
To refocus, this thread is about the recent (june/july 2013) speed issues related to Tooway.

To catch up :-

Tooway started experiencing performance issues on two particular spots. After investigation it turned out to be caused by high data users on the absolute package taking more than their share of the currently available unlimited data package.

Tooway eventually added a 60gb fap where anyone exceeding 60gb of data transfer within a 4 week period would all be lumped in to a separate port between the hours of 16:00 - 00:00. This would keep the, separated from other users not transferring so much data. The affected users should technically be able to attain their max transfer speeds depending on the load of this one port at that time.

In and amongst these speed issues there have been some DNS related issues that only affected the users in the high transfer port mentioned above.

That's the current status as of writing.

Title: Re: Tooway Speed issues
Post by passhouse on Jul 22nd, 2013 at 8:57am
Very frustrated now, all my speed tests looked good for the last few days, then sat down to watch iPlayer last night, no luck it just would not play, I carried out a speed test again and the speeds were dreadful. Speed tests this morning show around 10mb.

I have been a very light user due to the poor speeds  >:(

Although 10mb is good whats happened to the 20mb advertised, I just don't seem to see that is my tests.

Anybody else struggling with iPlayer?


Screen_Shot_2013-07-22_at_08_29_48.jpg (64 KB | 161 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 22nd, 2013 at 9:16am
I would contact your provider to see if you have crossed the 60gb within 4 weeks usage that would then put you in to the same port with other high end users.

I did nto see any issues last night. Speeds were not 20mb but they were good enough to stop me grumbling. you wont always see 20mb because you have to take into account contention with other users... Evenings are very busy so speed will suffer.

I see we've got a new speed utility on the Skylogic test site. Ive also noted the latency figures are VERY low today. The best ive seen so far.
speed_results.jpg (46 KB | 144 )

Title: Re: Tooway Speed issues
Post by passhouse on Jul 22nd, 2013 at 11:44am
I am well under 60gb, I have been browsing this morning and latency seems to be very good, browsing seems as snappy as my BT line, I uploaded a 2gb file to youtube which sustained 7mb up for the entire upload time.  iPlayer works fine today also.  It looks to me as if a lot of work is taking place on the system, the latency drop is a good thing, but whatever they are doing seems to be causing the inconsistent service.  I spoke to Avonline last week, I found them unhelpful at best.

Title: Re: Tooway Speed issues
Post by Munger on Jul 22nd, 2013 at 11:50am

wrote on Jul 22nd, 2013 at 11:44am:
I spoke to Avonline last week, I found them unhelpful at best.

Who did you speak to there. Ive been dealing with Adam, Justin, Stuart and their boos Craig Roberts. Each of them have been most helpful for the past month.

If you are unhappy with them, did you tell them so and explain why? If you are still concerned speak with Craig Roberts. He's the broadband head there and can sometimes be willing to offer more info than the guys on the desk can offer...

Title: Re: Tooway Speed issues
Post by Chris on Jul 22nd, 2013 at 1:07pm
Is this issue supposed to be fixed now? My speeds haven't changed for weeks and are as low as 2MB in the evening.

I am totally sick of this c**p! £59.95 a month for this speed is a total p*** take.

Chris

Title: Re: Tooway Speed issues
Post by Munger on Jul 22nd, 2013 at 1:13pm
what is youre location? Are you in beams 23 or 34? they were the affected beams noted on July 15th on page 4 of this thread. Im in East Anglia which is cpvered by beam 34.


Title: Re: Tooway Speed issues
Post by Chris on Jul 22nd, 2013 at 1:19pm
I am in beam 34, I keep getting told that the traffic is going to be managed but I have seen zero improvement so far!

Title: Re: Tooway Speed issues
Post by Munger on Jul 22nd, 2013 at 1:37pm
that does not sound right to me. As we are on the same beam we should be seeing the same kind of browsing experience.

Is it slow right now? Have you called support to see what they say today?

Title: Re: Tooway Speed issues
Post by pladecalvo on Jul 22nd, 2013 at 4:43pm
I wouldn't trust the speedprobe test for as far as I could throw it. Odd that, with the introduction of a new 'speedtester', my speed has increased to higher than it has ever been before.  ::)

Title: Re: Tooway Speed issues
Post by Chris on Jul 22nd, 2013 at 7:14pm
Right now using my iPhone I am seeing speeds of 2.3MB/s. Using the skylogic test on my laptop I get 13.45MB down. Downloading an actual file comes in at 993KB/s. This is the best its been for ages and will not last!

Chris

Title: Re: Tooway Speed issues
Post by Chris on Jul 23rd, 2013 at 9:51am
Speed test this morning is around 9MB/s and my usage is around 22GB for the last 20 days so no way should I be getting throttled.

Bentley Walker claim that my speeds will go up if I download less, this it complete BS.

Chris

Title: Re: Tooway Speed issues
Post by Munger on Jul 23rd, 2013 at 10:08am
Thats pants. 22gb.. you're only just tickling the service so you should be getting more.

When this all started my ISP mentioned some users downloading terabytes of data. I assumed that my forecasted 100gb per month would not even be on their radar.

Title: Re: Tooway Speed issues
Post by Eric Johnston on Jul 23rd, 2013 at 10:53am
To be fair, someone downloading 1000 Gbytes per month should be paying something like £1500 - £2000 per month.

It annoys me when marketing/sales people raise customer expectations above what can be reasonably expected. The word unlimited has been banned on this website for over 10 years in relation to shared VSAT services with good reason.

Think in terms of £60000 per month per 60Mbit/s.  How you would divide that up amongst customers? How many customers ?  Price per customer ? What upper bit rates would you apply? What quantity thresholds would you apply ?

Title: Re: Tooway Speed issues
Post by Munger on Jul 23rd, 2013 at 11:15am
Absolutely agree with that Eric.

Ive just been speak with the team at Avonline and they have clarified whats happening with the Tooway Absolute package at the end of August.

Absolute will no longer be available to new customers. Instead its being replaced by the Tooway XXL package as previously mentioned. Existing customers on the Tooway Absolute package will NOT be downgraded to XXL. I will point out that the new XXL package has an included 50gb bundle. This means that a FAP might come in to play as low as 25GB. I'm not 100% sure on that but I think that will be the case.

Also, the guys at Avonline are monitoring this thread with interest...

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 23rd, 2013 at 11:19am
Hi munger,

Does that mean us avonline absolute customers will stay unlimited (i use the term loosely of course) and just have the current FAP policy still in place?

Also do you know if avonline have any way for customers to monitor their accounts as BW and europasat do because i dont even know when my direct debit first payment is going to be or anything.

Thanks

Title: Re: Tooway Speed issues
Post by Munger on Jul 23rd, 2013 at 11:24am

wrote on Jul 23rd, 2013 at 11:19am:
Hi munger,

Does that mean us avonline absolute customers will stay unlimited (i use the term loosely of course) and just have the current FAP policy still in place?
Yes, this is the case. Avonline confirmed this morning.


wrote on Jul 23rd, 2013 at 11:19am:
Also do you know if avonline have any way for customers to monitor their accounts as BW and europasat do because I don't even know when my direct debit first payment is going to be or anything.

Thanks
There is not currently any system available for users on the Absolute package. Users on the lower tariffs see a display on the Tooway Check Portal. Us Absolute users just see "default". I have placed a feature request in to Avonline for this info to be made available. They confirmed they were already working on a system BUT there is no date on availability at this stage. I have expressed concern about this especially now that we have a 60gb limit before entering in to the new FAP.


Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 23rd, 2013 at 11:36am
ive just had a phone call from avonline too in response to the email i sent asking about the new package details and they confirmed what your saying too. so thanks for posting that info.

they also told me about a new customer account management suite that they are working on too so we can upgrade/downgrade, check our usage etc so hopefully we will get this sometime soon when all the changes have happened.

Title: Re: Tooway Speed issues
Post by Chris on Jul 23rd, 2013 at 11:57am
Just had this response from Bentley Walker.


Your account usage is 32.03GB for the past four weeks, which brings it in to the list the NOC deem to be needing reduction.

This is different to the usage you can already see at http://www.toowayhome.com/ using your Site ID: and so we are working with the NOC to enable you to see the new usage metrics too.

I am being throtted for using 1GB a day, this is useless, I pay for 50GB a month, based on a 30 day month that is 1.66GB a day which I can't use now apparently, well not a proper speed. Goodbye Tooway!

Title: Re: Tooway Speed issues
Post by Jam on Jul 24th, 2013 at 9:58am
If Avonline are monitoring this thread, I suggest they also monitor the one on think broadband.

Though I do not agree that any change to my terms and conditions are valid and reasonable, I would suggest such things are not best relayed via internet forums but to the customers directly - email maybe?

I for one would expect a professional organisation to act professionally and I'm quite looking forward to a bit of sale of goods and services act fun.

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 24th, 2013 at 11:55am
Ohhh is a bad news for user like me... I don´t abuse, but I need more than 50 Gb.... I hope old users to maintain the "unlimited"  service.

But, I was thinking, on holidays, o vacation month, to reduce the speed (pay less), but maybe I won´t be able to return to unlimited plan.


Title: Re: Tooway Speed issues
Post by Munger on Jul 25th, 2013 at 1:34pm
Yer, users on Absolute will maintain the unlimited data BUT there will be the 60gb FAP.

I'm well over that for sure.. Tuesday for example I had a power cut to the modem rebooted at 7am. By 1pm I logged on to the modem to have a look see at the stats and 10gb!!! of data bad been transferred in 6 hours. The culprit was my kids hammering YouTube. I've got no chance of trying to keep my data usage down unless I start banning access to sites like YouTube...

Ive been monitoring the threads over on Think Broadband and the members there seem a lot more vocal about the Tooway issues. There are also a few of accusations against the team at Avonline...

Title: Re: Tooway Speed issues
Post by RonanIRL on Jul 25th, 2013 at 6:13pm
Hi everyone,

Finally got around to signing up,

1 week connected to avonline, speeds have been consistant everyday for me.


1.JPG (35 KB | 151 )
2.JPG (30 KB | 139 )
toowaytest.JPG (102 KB | 156 )

Title: Re: Tooway Speed issues
Post by Munger on Jul 25th, 2013 at 9:22pm
Welcome to the forum. As a new Tooway member I very much doubt that you have fallen in to a category of a high user and therefore are not operating in a FAP where your connection is rate limited.

Tonight my connection is poor again. I am well in to the 60gb per 4 week FAP hence the figures being so poor

Below are the results from a current set of speed tests. The Think Broadband speed test appears to offer a realistic set of results and is definitely recommended as a good 3rd party test site for those suspicious of the Skylogic site.

Note how the down speed is much lower than the up speed.

http://www.thinkbroadband.com/speedtest/button/137478684739380970623.png
Screen_Shot_2013-07-25_at_21_20_27.png (37 KB | 131 )

Title: Re: Tooway Speed issues
Post by Jam on Jul 25th, 2013 at 10:29pm
We have problems, it's not right so what do we want to do about it?

This forum and the think broadband one have us relating to each others experiences, we are not alone but it's not changing the speeds we get us it?

I think contractually we have a stronger case than avonline / ?

As said I have not been made aware of any legitimate reason for the problems, it's only hearsay and third hand stuff. I am a customer, I want a reason in editing, as you should, from that reason you have a legal argument.

If they refuse to provide a reason, you have no reason to suffer degradation of service and can legitimately demand 'normal' (reasonable) services to be restored

If you speak to avonline, ask them to email you or write with a reason why YOU are being restricted. If you do not fall onto the naughty step then again you have a legal challenge. You can demand compensation.

It's gone on long enough now and I need reliable usable Internet. Sick of being treated like a mushroom



Title: Re: Tooway Speed issues
Post by RonanIRL on Jul 25th, 2013 at 11:13pm
thanks for the warm welcome,

I will keep you guys updated on my service quality,

I only use the tooway for downloading files and updates etc, I use a business wireless 3 meg for general browsing.

I think that sort of speed reduction is absurd if that is what happens after you go over the 60gb mark, it should be atleast say 50% of speed for a further 60gb followed by 5 meg for another 60 gb etc..

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 26th, 2013 at 1:18pm
Hi Folks,

Sorry for the lack of input over the past few days. I'm trying to catch up on the current status - which sounds like I have missed out on all the fun!

I've not been home long enough over the past week to do much testing but I did notice speeds had deteriorated again at the start of the week compared to the previous week after Skylogic rejigged the network. I'll try and do more tests over the weekend to add to the comparison pot.

I did however have a very long and candid chat with another lesser known UK/Ireland Tooway reseller who was suggesting that the situation should improve now Skylogic had started to re-categorize the users and that it was worth hanging on. I was initially talking to him about moving to alternative systems (which ended up being far more expensive for less bandwidth). They acknowledge that the system was/is in chaos at the moment as the takeup of tooway had exceeded expectations and possibly the design limits of the system (for certain beams).

Only time will tell but its great to have so much constructive feed back from everyone to be assured I/we are not alone in this matter.

Regards

Simon

Title: Re: Tooway Speed issues
Post by Munger on Jul 26th, 2013 at 1:32pm
Ive also got the Avanti Hylas system currently installed in my house. The service im using for test purposes is their 5mb down, 1mb up. This is throttled by my ISP I believe.

Ive noted that whilst the system does load up with users here and there, the drop in speed is not as notable as Tooway.

LAst night for example it was below the 2mb on Tooway... Switched over to Avanti and had a good solid 5mb...

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 2:51pm
I had today two good conversations.

The first, with my reseller. He told me about the unlimited package. The package is still available to selected countries, but the package was created for only 20.000 customers. After reach tis number, it will be disabled in all countries. If you are in unlimited package and downgrade in the future to 30 gb for example, you won't be able to return to unlimited package is it has been deleted.

Second, I spoke today to europasat. I was speaking about my usage. In the last 28 days, my usage was 117,5 gb but I am not in the FUP because my usage is normal. I am not downloading every time, full time, is a normal usage, different hours, punctual downloads, not P2P all time (they are monitoring our P2P, because I use sometime in a VPN for port forwarding and they know it) and a normal usage.

Title: Re: Tooway Speed issues
Post by Munger on Jul 26th, 2013 at 2:58pm
Hmmm. someone is lying...

Either our providers are telling us a load of rubbish or your provider has given you false info.

From my side, my provider Avonline has said data usage over 60gb in a 4 week period will automatically place me in to the 60gb FAP where speeds MAY be limited in the evenings.

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 3:06pm
Umm yes, I understand you my friend. I don't know the true. I only post my information. For all my friends. Know my usage s very high but my speed is still high, around 21 Mbps at all time. I am doing test around the all day, including night and evening.

Title: Re: Tooway Speed issues
Post by Munger on Jul 26th, 2013 at 3:15pm
Just called Avonline and you will be in the FAP. The systems that decide who goes in to and out of the FAP is controlled by software. There is no human intervention.

Its irrelevant that you are not downloading P2P, you've gone over the 60gb FAP and therefore are limited between the local hours of 16:00 > 00:00

I'll be using the Avanti system this weekend so weekend browsing wil be good for me. It'll also bring down my figures on Tooway :-)


Title: Re: Tooway Speed issues
Post by davidbentleywalker on Jul 26th, 2013 at 3:55pm
The FAP on Absolute is applied dependent of the contention/congestion of the spot beam you are connected to.

For example, most southern UK users are located on beam 23 or 34, which are contended resulting in  the congestion policy being applied to those flagged as heavy users during peak hours.

Hipolito, located in Spain, may be on one of many spot beams (1,4,5,7,8,9. 10 or 11) covering the Region, which may not be as congested during peak hours therefore more bandwidth is available for each customer, including those exceeded the soft-cap FAP limit.

Each spot beam has the same capacity, but some may be more contended than others. (Eric has previously posted the bandwidth details in the 'Service drops to zero' thread on this board)








Title: Re: Tooway Speed issues
Post by Munger on Jul 26th, 2013 at 4:00pm
DavidBentlyWalker.

Thanks for your post. That clears up how the FAP is being applied..

That also has put to the end of me recommending the service to other local friends. I don't want any more users on my spot beam....

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 4:30pm
Ummmm very very interesting. I am in the spot 1. And maybe is a "free" spot. Never I got down speed.
My spot in the south Spain has a trick. The half of the spot is over the sea. The same area for less territories. The stats result in less people in average.

Thank you David.

Title: Re: Tooway Speed issues
Post by Munger on Jul 26th, 2013 at 4:33pm
Never let anyone move you to another spot beam...

We have a similar spot in the very westerly point of southern England in the county of Cornwall... Users on that spot beam will also get a good service with the unlimited package....

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 4:33pm
David, I have a question. Because you are from Bentley...ls for me je. Is true that the unlimited is or the first 20000 people, and after reaching this number the package will be closed.

Title: Re: Tooway Speed issues
Post by davidbentleywalker on Jul 26th, 2013 at 4:45pm
The Tooway Absolute was marketed as a 'Promotional Package' and will be removed and replaced with a Tooway XXL with a 50GB monthly quota at some point in the future (potentially soon for certain congested regions) ... all Absolute customers will remain on the absolute package.

The initial reported number was 20,000 subscribers.

Here is the footprint with Spot Numbers in case anyone is interested:-



While Tooway isn't typically my forte within Bentley Walker, will be happy to attempt an answer to any questions you have!

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 4:57pm
Munger..., I am going to do the same. Stop recommending ha hA. And I am installer. Ha ha

The best spot because has a lot of water are 1, 6 (Spain), 14, 13 (French), 12 (Italy) And 77. A lot of sea.... Less people.

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 5:05pm
Thank you David. You help is very appreciated.

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Jul 26th, 2013 at 5:55pm
Tonight...

Last Result:
Download Speed: 9285 kbps (1160.6 KB/sec transfer rate)
Upload Speed: 5445 kbps (680.6 KB/sec transfer rate)
Latency: 720 ms
Jitter: 80 ms
Packet Loss: -1%
26/7/2013 17:48:56

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Jul 26th, 2013 at 11:40pm
me: (my wife is using her computer)

Last Result:
Download Speed: 16612 kbps (2076.5 KB/sec transfer rate)
Upload Speed: 4887 kbps (610.9 KB/sec transfer rate)
Latency: 719 ms
Jitter: 94 ms
Packet Loss: -1%
sábado, 27 de julio de 2013 0:38:00

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 27th, 2013 at 10:58am
is anyone else in beam 34 having really c**p speeds for the last 2 or 3 days this is my latest speed test results

Last Result:
Download Speed: 5197 kbps (649.6 KB/sec transfer rate)
Upload Speed: 5651 kbps (706.4 KB/sec transfer rate)
Latency: 759 ms
Jitter: 124 ms
Packet Loss: -1%
27 July 2013 10:53:47 BST

my upload is faster than my bloody download. how the hell does that work out. its pointless phoning avonline cos surprise surprise their so called 'TECHNICAL HELPLINE' is closed at weekends weird that a broadband isp has no customer contact at all at weekends when things usually go tits up in my experience.

Title: Re: Tooway Speed issues
Post by Munger on Jul 27th, 2013 at 12:09pm
Bit up and down for me. Avonline support is open 10:00 / 14:00 on Saturdays. ..

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 28th, 2013 at 2:58pm
heres the latest speed test:

Last Result:
Download Speed: 3568 kbps (446 KB/sec transfer rate)
Upload Speed: 5665 kbps (708.1 KB/sec transfer rate)
Latency: 722 ms
Jitter: 70 ms
Packet Loss: -1%
28 July 2013 14:50:40 BST

For the 3rd day running my speeds have been riddiculously slow i dont see how they can have throttled me back because of using 60gb data ive only had the system installed for a week and unless im downloading every movie in the known universe i cant see how i can have used that in a one week period.

These slow speeds are really stupid. my rx and tx levels remain unchanged since the system was installed so its not as if im losing signal along the way.

i want to know how i can end my contract with avonline and get a different satellite provider possibly SES broadband from astra as im sick to death of paying £65 per month for a service with speeds that are no better than BT ADSL because they are making 'guarantee's' about speeds, value and technology which are a load of rubbish. the speeds are c**p, the value is extortionate and the technology cant handle the amount of traffic being put through it.

Title: Re: Tooway Speed issues
Post by Munger on Jul 28th, 2013 at 3:41pm
I see they also offer unlimited packages and they also have a FAP so I bet they will have exactly the same issues as Tooway during peak times...

As previously mentioned by Eric and others in this thread, Satellite broadband has limited capacity so the issue is related to the technology and should/has to be governed by a FAP thats fair and considerate to all paying customers. I believe the current implementation is not quiet there yet. My ISP said that Tooway will be putting out more information this coming week in relation to the FAP changes.

The recent issues related to speed originate from Tooway offering an "unlimited" package that everyone INCLUDING me have taken literally. Im chewing through 100gb a month...

My previous internet connection was a 3g mifi connection and I only had that because the ADSL service I had purchased kept disconnecting when ever someone called my land line. BT nor my ISP could resolve the issue so I disconnected the ADSL and went with 3G. That proved too expensive to run and had its own stability problems.

I then started looking at wimax. There is a local mast but in my area but you have to have line of sight to it and there are too many taller buildings in my way so that left me with satellite technology...

I took out satellite and thats when the speed issues started...

My choices are...

1. Love it and stay. Curtail my internet usage.
2. Love it and stay. Let my kids youtube all day long and suffer the consequences.
3. Leave and go back to 3g. Speeds are faster and latency is  1/10th that of my satellite connection BUT the costs for 100gb per month are out of this world. And of course there are stability issues.

We've reached a point on this thread where we all have to decide what to do. A class action against our ISP's or Tooway is not worth the effort for me personally. I just dont have the time to get involved. So then it comes down to individual cases and thats what you all have to decide what steps to take. I suspect that if you went down the local Citizens Advise Bureau they would sit on the other side of the desk and think you were talking in martian. They would not understand the mechanics of the problem and would suggest to you pay to speak to a solicitor to take it further....

Thoughts... Am I miles off the general consensus. Am I giving in... Dunno. Maybe its the heat of todays super hot weather thats got to my head and made it go soft....

Woffle over...

Title: Re: Tooway Speed issues
Post by Eric Johnston on Jul 28th, 2013 at 3:43pm
Using satellite to connect to the internet is a relatively high cost option for people who don't have good terrestrial methods.
Two-way prices are low, partly due to the satellite system design and partly due to very many customers sharing the satellite capacity.
In the initial years of service when the satellite is very lightly loaded there is no way the revenue comes close to covering the cost. Maybe the will break even after several years once the transponders are full up with traffic.
it seems to me that expectations have got out of line with reality. In my opinion a price of 2 pounds per gigabytes would be reasonable.
if a satellite provides 68 Mbit/s for 68000 pounds per month how would you divide up the capacity ? 

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 28th, 2013 at 4:06pm
thats all very well but i want to know is everyone else on the same beam is having exactly the same slow speeds because if we are then its clearly down to capacity and its up to Skylogic to get this sorted out.

Title: Re: Tooway Speed issues
Post by Jam on Jul 28th, 2013 at 4:23pm
Why is putting up with it and being apathetic an option? 

If a small child kicked you in the shins all day every day would you put up with it?  Because that's what avonline are doing to me and I don't see why you or I would pay for it.

If the technology can't cope then I'm off. But I want compensating for the installation cost and for the periods of downtime.

What I really want us proble free usage.

If there are rules to enable me to get this, I need to be told officially by avonline and not hear it from 'your mates dogs cat friend'. If I accept the parameters to getting good speeds and stay within them and STILL get problems then clearly it's not the parameters that's the problem and avonline would again be grasping at excuses for why the speeds are c**p.

How can alasdairbailey be throttled by overuse? Hence why talk of going over allowance is a misleading reason.

First off they need to tell me where the goalposts are.


Title: Re: Tooway Speed issues
Post by Munger on Jul 28th, 2013 at 4:26pm
Im in beam 34 and speed tests now are approx 2.5mb down and 5.5 up so yes we're all affected.

There is only one beam in my area thats usable. I did run off of the green beam for an hour once before my modem was configured up correctly and yes it did work OK but RxSNR was too low to keep a stable connection and the ISP's are not allowed to point you at a spot beam outside of where you are meant to be. Basically, there is no real fix. If a particular beam is reaching capacity I very much doubt the ISP's will stop signing up users in that area...

Im on my avanti system at the moment and its working fine :-) Problem is that I only have it for another week before its disconnected and returned to my ISP. At that point I have to lump the Tooway speeds or bolster the service im using with a 3g mifi modem during peak times...


Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 28th, 2013 at 4:32pm
then surely skylogic need to do something to alleviate the pressure on the beams that are being severely throttled due to over population. why should we pay £65 per month for the same service other customers are getting on unaffected beams whos speeds are almost 10x quicker than ours who dont suffer from throttled speeds and heavy congestion. perhaps they need to look at the capacity for the busier beams and re-jig them lumping more capacity on the congested beams and taking it away from the beams that are over the sea and have only a handful of customers obviously without degrading those customers service.

Title: Re: Tooway Speed issues
Post by Munger on Jul 28th, 2013 at 4:41pm

wrote on Jul 28th, 2013 at 4:32pm:
then surely skylogic need to do something to alleviate the pressure on the beams that are being severely throttled due to over population.


I dont think we can be moved between beams unless we are on the fringe of two or more. Of course moving house to another spot beam would technically resolve that issue...

Dont get me wrong, im sharing all your frustrations hence me starting this post in the first place... Have you checked the view count recently. 4000+ views. There are more people out there affected than we realise....

Title: Re: Tooway Speed issues
Post by alasdairbailey on Jul 28th, 2013 at 4:57pm
surely tho there is a way for skylogic to increase capacity on overcrowded beams tho because they cant leave it as it is because they are going to start losing alot of customers.

Title: Re: Tooway Speed issues
Post by Smattersat on Jul 28th, 2013 at 7:44pm
In my case, the contract between me and my ISP is formed by the offer made on their website and various claims therein. The terms of service and the FAP on the website form a part of that but do not over-ride anything else unless it was made clear to you that they do, and that you acknowledged as such (by signing or verbally accepting them). None of this applied to me.

Even if you did sign the Terms of Use, no provider can fundamentally fail in the provision of a service they agreed to provide. A contract that attempts to shift the blame to a 3rd party (i.e. Skylogic) would also struggle under consumer law. The only relevant agreement here is between you and your ISP.

To proceed you need to write to them. An email will work, but a good old fashioned letter is best. Keep it simple. Point out that they are in breach of contract, give a period of time for rectification (their Terms of Use suggests 21 days, but you can offer any 'reasonable' time) and then make it clear you will cancel the service for breach.

Keep a log of speed, so that if necessary you can prove non-compliance.

Give them a chance to respond. If they do not, send another letter referencing the first, cancelling the agreement and inform them that no more payments will be made. Normally they will respond. What happens next will be determined by HOW they respond. Getting back installation charges etc. may be more difficult, but this is a start.

Personally, I am deeply annoyed, but not enough to start proceedings yet. As I said before, I suspect Avonline are as irritated by this as we are, and I can't believe that even Skylogic would allow this to continue too long. So I will sit tight, but in around 2-3 weeks, my patience will break and I will write my first letter. When I do, I will publish it here, and you can simply copy / paste.


Title: Re: Tooway Speed issues
Post by Admin1 on Jul 29th, 2013 at 12:42pm
I've started another thread asking about the number of downlink carriers presently operating in each KA-SAT spot beam.

To reach the claimed 400 Mbit/s per beam Skylogic need to transmit 6 carriers per beam, with each carrier supporting 68 Mbit/s in clear sky conditions.

If fewer carriers are active then the capacity of the beam is not yet the maximum.  If there is more than one carrier active in a beam then they need to balance customers between the carriers, to avoid one carrier becoming congested while another is lightly loaded.

Title: Re: Tooway Speed issues
Post by passhouse on Jul 29th, 2013 at 3:24pm
I have just spoken to Avonline who confirmed that I have been put into FAP again, thats why I am seeing 2mb, my usage since the 16th - 29th is 26GB, they confirmed I should not have been limited, but I have, they don't know why and have requested that I removed from the heavy user queue. 

Is it possible that the system predicts the months usage, as it is possible that I may have hit 60GB at the end of 30 days?

I am moving all my computers over to my ADSL line tonight, then very carefully monitoring my usage for the next 30 days, I will feed back my results and speeds.

I believe we are all being limited on very small traffic loads way below 60GB per month.

Title: Re: Tooway Speed issues
Post by RogerB on Jul 29th, 2013 at 3:51pm
Two weeks ago I was suffering the same download speed problems as everybody else then come July 16th it seemed that the issue was resolved for me anyway with 21Mb/s download. Out of curiosity I checked the speed today and I am back to sub 3Mb/s. I am a very light user so the FAP is not an issue for me. On reporting to Avonline today they are not admitting it is the same problem as previous. After a number of simple checks such as re-boot etc they are logging the issue with the service provider and are suggesting perhaps they need to get someone out to start changing my equipment. I dont believe that is the issue at all, I am sure its the same problem the other forum members are experiencing. c**p download speed, okay upload.

Title: Re: Tooway Speed issues
Post by Munger on Jul 29th, 2013 at 3:55pm
Definitely sounds like the FAP is being applied outside of the "verbally" specified hours OR the beam is running at capacity...


I would say that we definately need a spectrum analyser on someones dish/tria located in spot beam 34 to see whats going on...


Title: Re: Tooway Speed issues
Post by Jam on Jul 30th, 2013 at 4:12am
Oh look ..... Avonline 'suddenly' include terms and conditions on their web page - too late as the contract was formed prior to these and we have proof via screen prints of the website at the time of sign up / the contract being made

Title: Re: Tooway Speed issues
Post by RogerB on Jul 30th, 2013 at 11:59am
I checked my downline speed at 09.00 this morning and it was 20Mb/s so I thought it was resolved again. I have just re-checked and its down to 4.39Mb/s. So as far as I am concerned Avonline are in breach. I will keep monitoring and then decide whether to cancel. I do not think I am getting value for money at present.  :(

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 1st, 2013 at 3:01pm
last couple of days my service has gone bad, and its as bad in the off peak hours, 09.00-16-00


Attached image edited by forum admin to make it with low jpg resolution. Also cropped to make it smaller on the screen.  Now 25k instead of 123k bytes.
01082013.JPG (24 KB | 164 )

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 1st, 2013 at 3:12pm
ok something strange is going on with my setup,

I restarted the modem and my speeds are back to 20 meg,

also I noticed that the longer the modem is left on for the lower the rx snr goes, it was 7, restarted modem and its back to 11.

im starting to think maybe something is faulty

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 1st, 2013 at 4:36pm
Me too my friend. I am estarting the modem every three o four days, because the snr is coming to bad values. After restarting the modem, it comes back to 11.5~12

Maybe the modem its causing noise itself. I don't know. For my and some customers is not a problem, but for a unanntended installation it can be a problem.

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 1st, 2013 at 10:48pm
so is it faulty modem you think or tria?

heres my latest speedtest
01082013_22_47PM.JPG (22 KB | 160 )

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 2nd, 2013 at 2:01am
I don't know but it happen to me and a customer too.

Title: Re: Tooway Speed issues
Post by RogerB on Aug 2nd, 2013 at 9:36am
5.49Mb/s download this morning. It has now been poor for 5 consecutive days. Powering everything off and back on makes no difference. Zero feedback from Avonline since reporting the problem on Monday :( Will chase again today.

Title: Re: Tooway Speed issues
Post by Munger on Aug 2nd, 2013 at 9:39am
Spoke to them yesterday and they believe the current lower speed issues are down to extra load created by children being off school at the moment.




Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 2nd, 2013 at 9:47am
Is true or are you kidding us? Hahaha

Title: Re: Tooway Speed issues
Post by Munger on Aug 2nd, 2013 at 9:49am
Thats what I was told....

In the UK its summer holiday time so there will definately be an extra load generated by kids surfing YouTube and the like...

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 2nd, 2013 at 9:50am
14.4 meg download here in Ireland, lets see how long it lasts

Title: Re: Tooway Speed issues
Post by Jam on Aug 2nd, 2013 at 5:26pm
Just spoken to Avonline, apparently the poor speeds are due to the existence of biscuits.

Title: Re: Tooway Speed issues
Post by pladecalvo on Aug 2nd, 2013 at 5:28pm
LMAO!  ;D

Title: Re: Tooway Speed issues
Post by Chris on Aug 3rd, 2013 at 4:06pm
Apparently, the speed issues will continue after the school holidays too as teachers will then be using the service in rural schools.

What a joke this service has turned into!

These guys couldn't lie straight in bed as they say, sick of being told utter c**p!

Chris

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 3rd, 2013 at 6:20pm
Then, in December, The system will be slow, because the children's will be sending theirs letters to Santa. In February the people booking the holidays in brazil for Carnaval. In others months, the Muslim reading about the Ramadan. On Friday in the nights, people dating and watching p**n. Tuesday in midday, women looking for cooks receipts.

Title: Re: Tooway Speed issues
Post by Smattersat on Aug 4th, 2013 at 9:16am
Well things don't seem to be getting much better. Ive backed off my premium unlimited service substantially, but its still patchy, not as described nor fit for purpose. It would also appear that an alternative has popped up. Anyone got any experience of this?

http://www.broadbandeverywhere.co.uk/

Title: Re: Tooway Speed issues
Post by Munger on Aug 4th, 2013 at 9:27am
This service has been mentioned previously in this thread. ,y personal conclusion is that they will eventually suffer the same issues as Tooway.

They are offering an unlimited service which will be taken literally just like Tooway so users will eventually suffer the same congestion...

Hopefully though, some users out of contract will move over to SAS and alleviate the congestion on Tooway. I for one am going to really be pushing SAS to everyone I know :-) it'll then make my connection faster...

Title: Re: Tooway Speed issues
Post by Jam on Aug 4th, 2013 at 3:25pm
SAS?

Title: Re: Tooway Speed issues
Post by Jam on Aug 4th, 2013 at 3:28pm
Quoted from interview with Avonline

"For referring and installing just 10 systems a month, a partner with Avonline could earn up to £25,000 a year"

So keep selling chaps!

Title: Re: Tooway Speed issues
Post by Munger on Aug 4th, 2013 at 4:30pm

wrote on Aug 4th, 2013 at 3:25pm:
SAS?


Sorry.. Got confused with another thread on another forum... Getting old!


Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Aug 4th, 2013 at 10:02pm
System unusable again this evening. Half way though a itunes rental and its ground to a halt...

Last Result:
Download Speed: 1336 kbps (167 KB/sec transfer rate)
Upload Speed: 799 kbps (99.9 KB/sec transfer rate)
Latency: 720 ms
Jitter: 129 ms
Packet Loss: -1%
4/8/2013 21:59:41

this is getting beyond a joke - everyone tells me the system will improve yet I see no evidence to support this.


Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 5th, 2013 at 7:51am
25000 for just 10?

Title: Re: Tooway Speed issues
Post by Jam on Aug 5th, 2013 at 7:58am
Per month so -120

ht tp: //w ww.r di-o nline .co.u

===
Censored by forum admin ....

The web site link above (to Avonline details on the rdi-online web site) previously displayed above has been partially deleted and struck out.  It led to a page using the word "unlimited" and the expression "totally unlimited".  Such expressions are banned on this website and I don't wish this site to be associated with other sites that display such text. It misleads people.

Anyone considering satellite internet is advised that low cost services intended for home user and small businesses are shared services where a large number of customers share a high bit rate download carrier, such as 68 Mbit/s.  In such cases your service will be limited, both regarding bit rate and amounts downloaded, by the fact of many others sharing the same capacity. In addition to being limited by congestion you may additionally be limited by the service provider in respect of maximum short term bit rates and amounts of bytes downloaded or uploaded per unit time, according to tariff paid.

If the service provider puts too many busy people onto the same capacity there will be severe congestion.

Text above added by forum admin.
===

Title: Re: Tooway Speed issues
Post by Jam on Aug 5th, 2013 at 2:46pm
Admin. You're interjection was out of context and unnecessary. It was a link pointing out where the quote came from. The quote was to demonstrate why avonline might be reluctant to stop selling within capacity and therefore whatever measures are in place to make contention better, will get worse if the incentives to sell are high.

Avonline is not unlimited. We can all see that, it's been said, we get it. Allow people to get it, understand it and go ahhh interesting.

Context. I'm not advocating anyone spends ££ on satellite broadband that's so limited.

Title: Re: Tooway Speed issues
Post by alasdairbailey on Aug 5th, 2013 at 8:50pm
WTF is going on tonight have a look at my latest speed test guys:

Last Result:
Download Speed: 259 kbps (32.4 KB/sec transfer rate)
Upload Speed: 227 kbps (28.4 KB/sec transfer rate)
Latency: 720 ms
Jitter: 67 ms
Packet Loss: -1%
5 August 2013 20:47:41 BST

How the hell can avonline and tooway expect customers to pay £65 per month for speeds like this. i might aswell as go back to 90's n get myself an bloody ISDN line i will be contacting avonline tomorrow and demanding they come and take their equipment away and give me back the £370 they robbed off me for this absolutely diabolical service!!!!!!!!!

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 5th, 2013 at 11:40pm
your not alone m8.

this is what Iam getting in Ireland, it just keeps getting worse and worse, I actually left my modem off since I last posted with the hope when I turn it back on things will be resolved. I am running these tests on a regular basis everyday from now on to form up a report for my own proof should things not get resolved at least I have proof of these speeds, theres no way im going to continue paying 85euros a month for these sort of speeds. I only have this installed for 2 weeks, first few days were fantastic, no matter what time of day I was getting 20 meg. then it all started going downhill.

I am just hanging in there atm to see if things get resolved, if not contract or no contract there not extorting money out of me for this claimed 20 meg service which my mobile phone 3g is faster.

also I believe avonline are still selling the absolute package which is not available anymore, digiweb have stopped offering this absolute package as well as other distributors so why are avonline still marketing it!

http://www.digiweb.ie/home/broadband/satellite
05082019.JPG (26 KB | 199 )

Title: Re: Tooway Speed issues
Post by RogerB on Aug 6th, 2013 at 8:42am
Interestingly today is the first day in over two weeks that I have measured my download speed at an acceptable rate. This morning it measured 20.52Mb/s at 06.40 and just now (08.40) it was downloading at 19.69Mb/s. I will keep the regular tests going. Still zero feedback from Avonline as to whats going on but perhaps there is progress. Not holding my breath.

Title: Re: Tooway Speed issues
Post by Smattersat on Aug 6th, 2013 at 9:17am
I'm using a neat little program to automatically test my connection every 30 minutes. This is not a Tooway 'approved' test (speedprobe) but will build a representative picture of when your connection is 'fast' and when it is 'slow' (you'll see the throttling / busy periods appear fairly quickly).

As I mentioned before, this kind of record will be important in proving that the service being delivered is not as described.

It lives here (its freeware - but make the guy a donation if you can):- http://www.gmwsoftware.co.uk/

You can cut and paste your results onto this forum is you want to share performance. It's a little more insightful than the 'point in time' snapshots.

Title: Re: Tooway Speed issues
Post by Chris on Aug 6th, 2013 at 9:20am
Do we know what the concrete cast in stone facts are with regard to FAP, throttling etc on the various subsciption packages.

I am out of contract soon and need to look at my options. All I know for sure is that if I use more than 25% pf my monthly download quota in one week I get throttled. I am on the 50GB package.

What happens if you are on the unlimited package or the smaller 30GB packages?

Also what speed do you get throttled back to and how long does it last if you don't go over the following week?

So many unknown factors still after all this time.

Anyone know?

Chris

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 6th, 2013 at 10:28am
i can confirm my test this morning is 20.23meg and 5.51 upload..

Title: Re: Tooway Speed issues
Post by alasdairbailey on Aug 6th, 2013 at 10:38am
mine is high too this morning but as the day goes on and the world wakes up it will slow down until it is unusable again like it did last night. still waiting for avonline to call me back following the email i sent to them.

Title: Re: Tooway Speed issues
Post by RogerB on Aug 6th, 2013 at 3:23pm
Yep you are right. Mine dropped to 2Mb/s at lunchtime and is an unsatisfactory 5.98Mb/s now :(

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 6th, 2013 at 3:27pm
yep same here, my speeds have dropped to 6.1meg download, upload is always the same 5ish megs for me, I am based in Ireland

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 7th, 2013 at 5:33pm
I called today to Europa sat for asking about my usage. My month started on 11, and today I have used 96 gb. Still my speed is on 20/6 aprox

Title: Re: Tooway Speed issues
Post by Munger on Aug 7th, 2013 at 6:43pm
i think the fap only comes in to effect if the spot beam is busy. in youre case, its probably not because most of it is over the sea

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 7th, 2013 at 9:22pm
Yes mr munger. I think so. Is my spot is free, all for me

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 8th, 2013 at 11:21pm
another update from me,

iv been running speed tests all day, and can confirm that from about 3.30 pm onwards the speeds gradually reduced from 20 meg, at present 23.15pm the speeds have reduced to 1.3 meg download and 5.6 upload,

I am starting to come to the conclusion that tooway is never going to get any better but only get worse, a high percentage of users are leaving there pcs on overnight while they sleep and download, from late afternoon to midnight you have users on surfing youtube etc..

the only time tooway is usable is very early in the am to about mid-day. which tbh is useless for anyone that goes to work during the day.

the same pattern happens over the last 2 weeks since I have joined tooway. there are too many users now and they keep selling packages instead of ceasing to take new customers until spots are freed up.

to anyone reading this and thinking of getting tooway, do not bother,

Title: Re: Tooway Speed issues
Post by Munger on Aug 9th, 2013 at 6:36pm
c**p service this evening.

Spoke to Justin at Avonline at 5:45 this evening and he confirmed that I've downloaded 53gb in the past 4 weeks. 2gb of which was downloaded today. I asked as to why I was being placed inside the FAP that is now in place. He could not answer that question. They offered to attend site and remove the kit and cancel the contract without fee...
Screen_Shot_2013-08-09_at_18_33_24.png (19 KB | 162 )

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 9th, 2013 at 8:22pm
wow that's mad, maybe there trying to get the high usage people off the system with orders from skylogic? if you don't mind me asking what sort of material is it your downloading! torrents?

For me I cant download torrents, even with full speed torrents wont go above 80k/sec.

in a way im lucky as I have a business wireless connection 3 meg that I use for general use, I only use the sat for system updates and downloading big files from work..

heres my test just now, its the best its been for evenings in  a while, most likely due to it being a Friday night and most are out and about.,
25.JPG (21 KB | 209 )

Title: Re: Tooway Speed issues
Post by Munger on Aug 9th, 2013 at 8:24pm
No torrents ever. We're just surfing. My kids are using spotify for music, facebook and you tube.


Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 9th, 2013 at 8:28pm
sounds like there getting a lot more strict!

and your on the absolute package too ? 50 gig of use is absolutely nothing thesedays, the way technology is going etc and on demand tv etc, a 50 gb cap is something that would get you by 2 years ago, certainly not now!

Title: Re: Tooway Speed issues
Post by RonanIRL on Aug 9th, 2013 at 8:29pm
also what does your check portal state ? does it reflect the fap that's supposedly in place?

Title: Re: Tooway Speed issues
Post by Munger on Aug 9th, 2013 at 8:45pm
The check portal is of no use to unlimited users. IT just shows a green "default" in the section that I assume would show users with a limited package what data is left.

Title: Re: Tooway Speed issues
Post by RogerB on Aug 12th, 2013 at 3:20pm
What on earth is going on ? My download is now worse than any ADSL provider yet 4x the cost !! This is ridiculous.


Screen_Shot_2013-08-12_at_15_17_22.png (61 KB | 153 )

Title: Re: Tooway Speed issues
Post by Munger on Aug 12th, 2013 at 4:36pm
You need to complain to your provider...

Title: Re: Tooway Speed issues
Post by RogerB on Aug 12th, 2013 at 5:11pm
I do mate, weekly, but nothing happens. Its Avonline and they are fine to talk to always refer the problem to Tooway then I hear nothing more. the speed goes up for a few days then drops like a stone again. I am going to cancel soon because its just too expensive for such a poor service. I might as well stick with ADSL. Their speeds are sub 2 Mbs but I only pay £5 a month. I just wish BT to roll out fibre to rural communities but we are not on their plans at all. It sucks !!

Title: Re: Tooway Speed issues
Post by Munger on Aug 12th, 2013 at 5:19pm
I'm with avonline too... As you said, they are good on the phone. They then say they will refer to Tooway and that's the end of it.

Avonline. If you are reading this, people are unhappy with you and your service. There is a total lack of information coming out of your company. YOU have very unhappy customers. People searching for reviews on Tooway and or Avonline will see these threads and question your customer service and will eventually choose to go elsewhere.

Title: Re: Tooway Speed issues
Post by RogerB on Aug 16th, 2013 at 4:43pm
Well surprise, surprise Avonline called me today saying it was in response to my emails. However I sent them a formal letter yesterday complaining about the lack of response and that I give them 22 days to resolve the issues or I will cancel ahead of contract and will cite their failure to support contracted performance levels. They said their supplier (Tooway/Skylogic) are implementing a FAP and moving heavy users onto another channel so within 1 or 2 weeks 'ordinary' users should see their download performance return to the advertised levels. I do not know if that is all true but I will watch with interest.

Title: Re: Tooway Speed issues
Post by Munger on Aug 16th, 2013 at 6:26pm
RogerB

Thats very old news. That was meant to have been implemented over a month ago. I think Avonline have palmed you off with old news....

Title: Re: Tooway Speed issues
Post by RogerB on Aug 17th, 2013 at 7:14am
oh well, then in 21 days I cancel :(

Title: Re: Tooway Speed issues
Post by Ian on Aug 18th, 2013 at 7:54am
I have been with Tooway for a couple of years and have been very pleased with the service up until a few weeks ago.  I am in Cyprus on Spot 46. In the evening my download speed now drops from the advertised 20 MB to less than 3 MB.  I have raised a ticket with Tooway and after much to and fro the best answer they have come up with is :


"We are aware that over the last few weeks some Tooway customers may have seen lower peak speeds on their service than they were previously enjoying.

Whilst we as an ISP, and Eutelsat as the satellite owner and network operator strive hard to ensure that we offer the best possible service to all end users, Tooway is a 'best endeavour' service. Tooway operates on a regional beam basis, and the success of the service means that the beam that covers your location is understandably busier than it was when the satellite was first launched. This means at peak times, the network is not as 'fast'
as it was, although overall peak advertised speeds are still being achieved.

Very recently the network has also been subject to a number of abusive users, consuming disproportionately high volumes of data, and this has reduced overall speeds further. The Eutelsat Management and Technical Team are working very hard to minimise the impact of this small number of users on the majority, and work to improve this is ongoing although we have no specific date as to when it will be completed.

We believe Tooway still offers a great service, far better than the alternatives like dial-up or 3G, and we hope that over the next few weeks you will see the overall performance improve. We can understand that you may find this open ended time line unacceptable and if so, please contact us to discuss the options of releasing you from your contract."

Title: Re: Tooway Speed issues
Post by RogerB on Aug 18th, 2013 at 9:09am
Thanks for the informative update Ian. I would stay with Avonline(Tooway) with a somewhat reduced service if the monthly fees were adjusted to take into account the degradation unfortunately that will not happen and I cannot justify to myself why we should pay the same monthly charge for a service running less than 50% of that I was promised. I just hope they do improve the service quickly or I will have to go back to the dreaded (but cheap) ADSL  :(

Title: Re: Tooway Speed issues
Post by Munger on Aug 20th, 2013 at 6:27pm
Well I hate to say it but i think im going to be leaving Tooway. Avonline called me today and have agreed that I can terminate my contract early without penalty.

Title: Re: Tooway Speed issues
Post by AEJ_1 on Aug 26th, 2013 at 8:37pm
I as we are all being conned by Tooway can I suggest that we all cancel our contracts on the basis that we are not getting what we signed upto.
Maybe they will then return us to full speed that was dropped to almost dial-up speed over night. Without consultation or compensation just so they can have more bandwidth to sell to Other unsuspecting customers

Title: Re: Tooway Speed issues
Post by estepar on Aug 29th, 2013 at 6:02pm
I have been having problems with SkyDSL Tooway in Spain (a German based provider).  Their only solution is to tell me to upgrade.  If they can only provided 25% of the bandwith contracted, then this would be a foolish thing to do in my opinion.  For interest, there are consumer protection bureaus run by the EU for purchase of services between EU countries i.e. you have to live in a different EU country to the provider.  I can provide web link.  I don't expect results but it seems to me that these satellite isp resellers are not making it clear that they do not guarantee any level of service and this is a consumer protection issue.  I have also complained to the German consumer protection agency (also can provide web link).  I moved from a wide area wireless network (on a business tariff at 1Mb) to this service since I retired and I was getting better performance on the wireless network! 

Title: Re: Tooway Speed issues
Post by pladecalvo on Aug 30th, 2013 at 5:41am
Where are you living in Spain Estapar. I am in Valencia and use Tooway 8. Apart from the latency, which is apparently bad with all sat systems, my service is OK.

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Aug 30th, 2013 at 12:22pm
Estepar where are you living? I am in the south without speed problems.

Title: Re: Tooway Speed issues
Post by satinternetuk1 on Sep 13th, 2013 at 8:31pm
How is the tooway system running now what sorts of speed are you all getting

Title: Re: Tooway Speed issues
Post by RogerB on Sep 14th, 2013 at 4:09pm
I am getting 2-3Mb downloads and have been for nearly 3 months. My supplier Avonline keeps telling me it will improve but it hasn't so I sent them a letter yesterday cancelling. Its just too expensive for very low ADSL like speeds.  :(

Title: Re: Tooway Speed issues
Post by Admin1 on Sep 14th, 2013 at 5:38pm
I just did this calculation (I hope it is right !)

Assuming monthly allowance of 30 Gbytes...

Time per day
spent               Speed
downloading         bit/sec
(minutes)           while downloading
     
  7                   20,408,163
 15                   9,523,810
 60                   2,380,952
120                   1,190,476
180                   793,651

2 to 3 Mbit/s is a plausible figure if you do downloading for 60 minutes per day.

If you are in a location where terrestrial options are non-existent or poor, then satellite internet connection is a last, and expensive option.  Tooway claims peak speeds of up to 20 Mbit/s but anyone considering such service needs to understand that the same satellite capacity is shared with many other customers and limits on monthly download amounts apply.  Average speeds will be lower than 20 Mbit/s and may be very much lower during congestion.

Best regards, Eric.

Title: Re: Tooway Speed issues
Post by satinternetuk1 on Sep 14th, 2013 at 6:18pm
Thanks for the info have you used the new SES Broadband KA system via 28.2e ?

I can get 4g here but the data cap is £30 for 10gig


Admin1 wrote on Sep 14th, 2013 at 5:38pm:
I just did this calculation (I hope it is right !)

Assuming monthly allowance of 30 Gbytes...

Time per day
spent               Speed
downloading         bit/sec
(minutes)           while downloading
     
  7                   20,408,163
 15                   9,523,810
 60                   2,380,952
120                   1,190,476
180                   793,651

2 to 3 Mbit/s is a plausible figure if you do downloading for 60 minutes per day.

If you are in a location where terrestrial options are non-existent or poor, then satellite internet connection is a last, and expensive option.  Tooway claims peak speeds of up to 20 Mbit/s but anyone considering such service needs to understand that the same satellite capacity is shared with many other customers and limits on monthly download amounts apply.  Average speeds will be lower than 20 Mbit/s and may be very much lower during congestion.

Best regards, Eric.


Title: Re: Tooway Speed issues
Post by RogerB on Sep 15th, 2013 at 10:41am
Yes useful info Eric, can't comment on the accuracy of your calculation unfortunately  :). I am an extremely light user, just  occasional but daily browsing, email etc. I might download one film a month, usually overnight. ADSL in my immediate area is dire at sub 2Mb but is dirt cheap. Happy to pay for 20Mb if I get it but that is rare. Unfortunately there are no immediate or long term plans to upgrade ADSL to FFTC so I am stuck. It will affect house prices here ultimately I think.

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Sep 16th, 2013 at 7:26pm
For first time, my internet is to slowly today, is usable but is very bad, page not completed, impossible to watch videos... Grrrrrrrrr

Title: Re: Tooway Speed issues
Post by tmpkn on Sep 18th, 2013 at 11:36am
Hi Everyone!

I was hoping for my first post to be more positive, but unfortunately, it won't be. 2 weeks ago I ordered an unlimited Tooway service via Quantis. I waited, and waited, and waited, and finally a technician came over yesterday to install it.

The installer did everything right, but the initial speed tests showed a 1-second peak bandwidth of 20Mbps followed by 1-4Mbps afterwards. He said it wasn't right, and began to replace every single element of the installation: TRIA, sat cable, sat modem, eth cable... but nothing helped.

He called Quantis and was told there's some sort of "global problem" at the moment. I said I would not sign the papers until the service works as advertised. We kept testing and it was going worse and worse with every passing hour, hitting rock bottom at 0.7Mbps (!) of download speed in the afternoon.

My question to you is: is there really a "global temporary issue" or is this what I would have to expect on a regular basis? I live in south of Spain, near Guadiaro (San Roque). Tooway is very popular here, because of lack of infrastructure.

If it doesn't improve, I will refuse to sign the paperwork, ask them to take the kit away and give me back my sign up fee (luckily paid with cc, so I can always call my bank and charge it back!).

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Sep 18th, 2013 at 12:56pm
Hello my friend.
I am very close to you, in Fuengirola (50 miles away) and my system now is Ok, in about 4 month very fast for me, just two or three times with few problem, but in general, the system is good is the Spot Beam is not over reselled. Our Spot Beam is good now (we are in the same spot) and my customers in Marbella (with tooway) are happy too until today. Yesterday my speed test was about 25 Mbps.

Maybe, is a problem with the antenna align.

I have 5 customers with tooway from Fuengirola to San Pedro de Alcantara without problem, just occasionally like two days ago

Title: Re: Tooway Speed issues
Post by tmpkn on Sep 18th, 2013 at 1:33pm
Hi, Friend.

I've been testing this issue heavily, not only using the official speedtest, but also against my own datacenters (I run a few of these in EU and US). Here are my conclusions:

1) This has nothing to do with the "last mile" (which in our case is 70,000 km long). The satellite uplink works perfectly fine. You can tell by looking at the upload stats / packet loss - these direction is not affected.

2) It is not a "problem" at all. This is simply a poorly implemented QoS and it happens outside of the satellite link. From my observation, it seems like the formula for this QoS is:
- only affect ingress traffic,
- initially, let a small transmission of around 5MB go through with full speed,
- afterwards, cut the line's bandwidth to a value, which changes across 24hours (and probably depends on network load).
I worked with traffic shaping a lot back in the days, and I can tell you this is the c******t and easiest way for them to implement. Unfortunately, it's also the crappiest one for the customers.

3) This is something done intentionaly by the ISP. I don't know why they decided to do it like this, but my guesses are:
- they are running out of regular bandwidth at their exchanges,
- they are trying to preserve the satellite bandwidth to fit in more customers (money, money, money).

Anyway, I'm afraid I'll have some bad news for the installer. He'll have to take the equipment back, and I will probably have to move away from this beautiful region of Spain (no fiber, no ono, simply nothing: a technological desert).  :'(

Title: Re: Tooway Speed issues
Post by pladecalvo on Sep 18th, 2013 at 7:00pm
I'm in Valencia and on Tooway8. Should be getting 8 download and 2 upload.

Last Result:
Download Speed: 7717 kbps (964.6 KB/sec transfer rate)
Upload Speed: 2044 kbps (255.5 KB/sec transfer rate)
Latency: 760 ms
Jitter: 9 ms
Packet Loss: -1%
18 September 2013 19:57:58

Title: Re: Tooway Speed issues
Post by tmpkn on Sep 18th, 2013 at 7:14pm
@pladecalvo: are you on unlimited plan?

Title: Re: Tooway Speed issues
Post by pladecalvo on Sep 18th, 2013 at 7:30pm
No. I have 8mb per month limit

Title: Re: Tooway Speed issues
Post by tmpkn on Sep 18th, 2013 at 7:41pm
But in terms of total bandwidth - are you limited or capped at some amount - like 25GB?

Title: Re: Tooway Speed issues
Post by Hipolito Gonzalez on Sep 18th, 2013 at 8:58pm
I am in the unlimited plan. I know about the QoS and yes, is the c******t way.

My month start on 11 of each month, since 11 my usage is about 30 GB and my speed is full. Now I Did a test and I got 19.78 down and 5.2 up

Whatis your usage in the last 5 days?

Please , write me, I will try to find for you another solution in your area. Thank you

Title: Re: Tooway Speed issues
Post by tmpkn on Sep 18th, 2013 at 9:52pm
I am on Unlimited from Quantis, in the last day it was 1GB in total, 99% of which was speedtests from their official website.

I've just emailed the installation company (Implantacion Digital) asking them to take this away from me. Download speeds were around 0.8-1.2 Mpbs in the last 24 hours.

Title: Re: Tooway Speed issues
Post by pladecalvo on Sep 19th, 2013 at 6:02am
@tmpkn.

My download cap is 8GB per month.

Title: Re: Tooway Speed issues
Post by tmpkn on Sep 19th, 2013 at 9:16am
Then I'm guessing capped plans are excluded from QoS...

Title: Re: Tooway Speed issues
Post by MrMuckyPaws on Oct 1st, 2013 at 10:31am
Enough's enough.

After the past few weeks of sub 1Mbps connectivity I have cancelled my Tooway with Bentley Walker. The service is clearly (still) suffering considerably and is simply no longer good value for money.

I was on the unlimited service and have been a customer for 2.5years but the past few months have been awful. I am going back to ADSL on a c. 1Mbps circuit - at least it was a consistent 1Mbps unlike tooway that was giving me a speed in the evenings that varied between 10kbps-400kbps and rarely peaking over 4Mbps. £65pcm vs £15 speaks for itself.

Thanks for everyone's contribution and testing to validate my original concerns over performance.

I'll keep an eye on the system and should skylogic sortout the bandwidth/capacity issues then I'd give it a second go.

For the rest of you - one less customer congesting the limited bandwidth - win/win!

Regards

Simon

Title: Re: Tooway Speed issues
Post by satinternetuk1 on Oct 16th, 2013 at 4:56pm
Are the speed issues sorted out now on tooway what sort of speeds are people getting now?

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