Hi everyone,

I finally reached the point where I said fook this im cancelling my contract with avonline, the speeds have gotten much worse its basically un-usable for me in the evenings.

I sent a email to avonline stating that I wanted to cancel and have their equipment removed from my premises asap, I sent them screenshots of everyday's speeds since I joined.

I got no reply from them!

anyone know what else I can do..

Should I send a follow up email?

I am not sure what sort of process I should be doing to get this cancelled... if anyone can advise that be great.

thanks

Call them?

Send a 'recorded delivery' letter to them cancelling the contract and explaining why. You may already have bought the equipment in the initial payment/installation fee but if not, tell them that if they have not removed the equipment within 7 days you will consider it your property.

I sent them a snail mail letter giving them 15 days to improve the service and warning them if it was done I would cancel. 20 days later I sent another snail mail saying I have cancelled. I then stopped the direct debit. I got aan email from Avonline accounts complaining that they couldn't take the monthly dues so I pointed them at the two letters. They replied thanks, sorry the service wasnt up to expectations. Its currently still running at sub 1Mb but I am not paying. They can take the service when they like. I own the kit and will leave it in situ as I will come back if it ever gets sorted.

cheers for the replies  8-)

I have sent about 5 emails to avonline, i have even emailed finance who keep saying they will escalade it to their head og broadband, and I am still getting no emails from anyone regarding my emails to them.

I told finance that if the equipment is not removed from my site in 10 days i will consider it mine and will despose of it accordinaly, still have no reply from them, I have even told them I am thinking of seeking legal advice to recoup the install costs and seek compensation for been sold a service that was misleading. still no reply.

very unprofessional company, they will not even respond to any emails I sent them with regards to the aweful speeds and me wanting to get the equipment removed.

my next point of call is the ombudsman and trading standards

Finally got this sorted,

mods can lock this up

So what happened??

skylogic sold a big chunk of the irish beam to aer lingus, and what I have been told the irish beam will be shut down soon.

i got my contract terminated and will be getting the equipment removed from site, I do intend on seeking compensation and at the very least to get my install charge refunded.

Each spot beam has a maximum capacity of some 400 - 470 Mbit/s, so the Irish beam, for example, can be shared out for consumer internet access, plus Air Lingus renting a block, plus others renting capacity for TV, such as SAORSAT.