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Service Providers >> TooWay and KA-SAT satellite >> TooWay/Europasat speed unusable in the evening
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Message started by JJIRL on Jan 9th, 2014 at 2:53pm

Title: TooWay/Europasat speed unusable in the evening
Post by JJIRL on Jan 9th, 2014 at 2:53pm
Hi guys, I wonder if anyone else is experiencing same major change of evening speed as I do lately.
I bought the full package Tooway "Unlimited" in February 2013. I live in Ireland, Kildare county. First few weeks were excellent and I went a little bit crazy on the traffic. Netfix, youtube, twich etc. Then I noticed change of speed. I didn't pay much attention to it then. it was wery small change. Then Tooway has moved me to Europasat or they re-branded or something. And the speed went down the hill from there. After a while I got fed up and start calling the support. After 10 calls to the Tooway/Europasat I was finally told there is something like FUP. This was never mentioned anywhere in the contract when I signed, or on the chat with the sales person or anywhere at that moment. But fine. Whatever. I will be nice from now. That was in August last year last year. It took me a while to get my act together by by the beginning of December 2013 I was a nice user. I got my self the  NetWorks program to monitor my traffic. All during the time I was on the naughty list the traffic was okish during the evening. Now by OK-ish I mean 50-250kbps in the evening. And in December I was put back on normal user list. "Wooohooo" I was thinking. Now I am getting incredible speed of 0-30 kbps if the speedprobe doesn't time out, which it does about 70% of the time. What is happening? I was thinking that staying bellow the limit will make things better for me not worse. During the day the internet is back to 10-15 Mbps but coming 5pm it is unusable. I need internet for my work, so now I have it only for work but I need to work in the evening as well, but I can't. Has somebody else the same issue as I do? Or is this only me?

Thank you guys for any help or clarification I can get.
ToowaySpeed.JPG (49 KB | 164 )
ToowaySpeed2.JPG (49 KB | 144 )
CheckPortal.JPG (58 KB | 172 )

Title: Re: TooWay/Europasat speed unusable in the evening
Post by davidbentleywalker on Jan 9th, 2014 at 5:13pm
If you read the 'Tooway Speed Issues' thread within this forum you will get insight into the Tooway FAP Policy and the reason for your speed issues.

Title: Re: TooWay/Europasat speed unusable in the evening
Post by JJIRL on Jan 9th, 2014 at 6:13pm

wrote on Jan 9th, 2014 at 5:13pm:
If you read the 'Tooway Speed Issues' thread within this forum you will get insight into the Tooway FAP Policy and the reason for your speed issues.


Hey there, I read that in fact I read every single reply since the beginning of that thread. Still doesn't explain why I am getting such speeds now that I am on the low user beam which was confirmed to me by 3 different people. But maybe I red the wrong thing do you mind to give me a link to the thread you have in mind pls. Thx JJ

Title: Re: TooWay/Europasat speed unusable in the evening
Post by bigdishsat on Jan 9th, 2014 at 7:55pm

wrote on Jan 9th, 2014 at 6:13pm:

wrote on Jan 9th, 2014 at 5:13pm:
If you read the 'Tooway Speed Issues' thread within this forum you will get insight into the Tooway FAP Policy and the reason for your speed issues.


... now that I am on the low user beam which was confirmed to me by 3 different people. 


Forgive my ignorance, what exactly is a low user beam?
:)


Title: Re: TooWay/Europasat speed unusable in the evening
Post by Hipolito Gonzalez on Jan 9th, 2014 at 11:21pm
All people with "unlimited" package have the same problem (including me)

The means of unlimited is unlimited data, but NOT always at full speed.

In my web page, I have to information, please, read it:

http://www.accesointernetsatelital.com/Data_speed_congestions.pdf

And second, http://www.accesointernetsatelital.com/faqs.html

and go to question 26 (in english), 25 in Spanish

Title: Re: TooWay/Europasat speed unusable in the evening
Post by JJIRL on Feb 17th, 2014 at 2:30pm
Update:

Hi guys,

So me speed problems were due to my past excessive use of the internet. Fair enough.

All is better now :)

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