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https://www.satsig.net/cgi-bin/yabb/YaBB.pl VSAT technology and installation >> iDirect Forum: hubs and terminals >> Help with Evolution X3 blocked https://www.satsig.net/cgi-bin/yabb/YaBB.pl?num=1440848557 Message started by Eduardo on Aug 29^th, 2015 at 12:42pm

Title: Help with Evolution X3 blocked
Post by Eduardo on Aug 29^th, 2015 at 12:42pm

I was ending the registration process with NOC after antenna pointing. The NOC was doing OTA upgrade/registering and suddenly our camp power came off (campament using generators due to remote location); after that failure the router became blocked with no possibility to access using idirect. I would appreciate some help in this regard, we're located at the middle of the Sahara dessert with limited internet connectivity at this moment.

Title: Re: Help with Evolution X3 blocked
Post by Oasis Networks on Aug 31^st, 2015 at 9:00pm

Dear Eduardo,

It might be a difficult or easy, depending what exactly happened to the modem when the power went down. Sometimes a simple recovery will help and sometimes even full recovery will not help and the modem will need to be replaced.

Do you have a spare modem? If so it is the time to use it...

Where the site is located? We have local engineers all over Africa and we might be able to help you.

Title: Re: Help with Evolution X3 blocked
Post by Eduardo on Sep 5^th, 2015 at 3:07pm

Timbuktu, Mali