Satsig logo
Satellite Broadband Forum.
Welcome, Guest. Please Login
Welcome to this satellite broadband discussion forum.  Wherever you are and whatever your problem we are here to help each other. Connecting to the internet via satellite is not always easy but is critically important to those in remote places or with poor terrestrial infrastructure.  Both service providers and customers are encouraged to contribute. Read the Forum rules.  Click Register at the bottom if you want to join.
  HomeHelpSearchLogin  
 
Page Index Toggle Pages: 1
isite problem : grey parameters (Read 2254 times)
high
Member
**
Offline




Posts: 13
isite problem : grey parameters
Jul 30th, 2008 at 7:18am
 
Dear all
When i use the isite to check the state of the ip receive and transmit kb/s pass through servers , this  catgory will be hidden , and when using the routers like dlink or link directly to modem  , will be active , how can overcome this problem , can the hub make help in this matter
Back to top
« Last Edit: Sep 18th, 2008 at 12:48pm by Admin1 »  
 
IP Logged
 
TDMAMike
Senior Member
***
Offline



Posts: 826
Gender: male
Re: isite problem
Reply #1 - Jul 30th, 2008 at 12:13pm
 
So you are saying the IP Stats are "grayed out?"

Are you logged in as a user or as Admin?
Back to top
 

Regards, &&&&M
 
IP Logged
 
high
Member
**
Offline




Posts: 13
Re: isite problem
Reply #2 - Aug 2nd, 2008 at 8:45pm
 
sorry for late ,
no matter what p/w i use user or admin, but i enter usually user p/w . and thanks for replay
Back to top
 
 
IP Logged
 
TDMAMike
Senior Member
***
Offline



Posts: 826
Gender: male
Re: isite problem
Reply #3 - Aug 3rd, 2008 at 2:44pm
 
What version iDS are you using? 

Does that version match that of the iDS that is loaded on the iDirect unit?

Back to top
 

Regards, &&&&M
 
IP Logged
 
smlt_vsat
Senior Member
***
Offline



Posts: 56
Re: isite problem
Reply #4 - Aug 5th, 2008 at 10:39pm
 
Dear Mr Mike

We do also had a same eproblem while login to Iscpc modem , even if login as admin all the parameters appears as grey so i cannot pull any information from the modem say down/Up bitrates etc. Sometimes this is never an issue .
Back to top
 
 
IP Logged
 
TDMAMike
Senior Member
***
Offline



Posts: 826
Gender: male
Re: isite problem
Reply #5 - Aug 5th, 2008 at 11:05pm
 
You never answered my question above.  

What model iDirect is this?  Infiniti or Netmodem II+?

What version iDS?

Does the version of iSite match the iDS on the iDirect unit?

If you are running an iNFINITI modem, can you ping the management interface (Sat0) from a telnet session?

If I were to diagnose your problem (based on what I know- thus far), I would say that as long as your iSite version matches the iDS version on your idirect modem,  then it is possible that you have never gotten a tcp socket assignment when you initially acquired the network.  This can quickly be resolved by the Hub operator by having him right click your modem in the network tree and have him retrieve your active (remote-side) config.  That process will force a socket assignment.  Then give iSite another try.

M

Back to top
 

Regards, &&&&M
 
IP Logged
 
high
Member
**
Offline




Posts: 13
Re: isite problem
Reply #6 - Aug 13th, 2008 at 11:46am
 
All the ids the same , no matter the ids differ version or the same
when i link the modem in cross cable directly to the computer or using hub (not router ) the modem seem blue other wise its gray , i am sorry for delay in response
Back to top
 
 
IP Logged
 
Eric Johnston
Senior Member
***
Offline


Personal text from Profile,
Options, Top line

Posts: 2127
Re: isite problem
Reply #7 - Aug 13th, 2008 at 12:20pm
 
iSite is a program that runs in your PC and it obtains information to display from the modem.

If it works OK when your PC is directly connected to the modem but not when connected via a local router then the problem is to do with communication between your PC and the modem via the router.  Probably an IP address/routing problem.

Can someone with experience of iDirect and routers help please ?

Best regards, Eric.
Back to top
 
WWW  
IP Logged
 
TDMAMike
Senior Member
***
Offline



Posts: 826
Gender: male
Re: isite problem
Reply #8 - Aug 13th, 2008 at 12:42pm
 
high,

You havent answered my question regarding Model type and exact version of iSite.  There is a reason I have to ask that (so frequently in these forums) because some iDS's use a management interface, some do not.  Same appies to the modem type. Legacy netmodems are very different from iNFINITIs.  

My best guess based on what I know, it appears you dont have connectivity on the MGMT interface (sat0) which is the interface that provides those stats.  That, or you have the wrong version of software (as compared to your units software version).  There is always the chance there is a problem on the physical layer as well (cabling).  But I am guessing you have tried different pieces of ethernet cable.

Back to top
« Last Edit: Aug 13th, 2008 at 11:43pm by TDMAMike »  

Regards, &&&&M
 
IP Logged
 
high
Member
**
Offline




Posts: 13
Re: isite problem
Reply #9 - Aug 14th, 2008 at 8:01am
 
Dear  sir

First as  you geuss , i used all type of cables
second i used now version 8 isite with system in 3100 vesion 7.0.5 (with no secure of course) , i am download now the isite version 7.0.5 to take full compatiablilty versions , and i geuss i will not take ant diffrenece ,
note : i use mikrotek router , and in another system , i use IPCAP server
regrads
ahmed
Back to top
 
 
IP Logged
 
BalkanTelekom
Member
**
Offline



Posts: 36
Re: isite problem
Reply #10 - Aug 14th, 2008 at 9:57am
 
high,

it is not possible to see the IP stats behind a router even you can access the infiniti modem. The only way is connecting the pc behind the modem directly. I discussed this issue with iDirect technical guys in the past and they confirmed that. The reason is, isite collects the stats from the modem via broadcast messages which are not forwarded via the routers.

Best regards,
Back to top
 

Balkan Telekom&&+90 216 651 85 50&&http://www.balkantelekom.net
WWW  
IP Logged
 
TDMAMike
Senior Member
***
Offline



Posts: 826
Gender: male
Re: isite problem
Reply #11 - Aug 14th, 2008 at 12:33pm
 
Good catch.  I need to stop assuming that users are directly connected to the iDirect unit.
Back to top
 

Regards, &&&&M
 
IP Logged
 
high
Member
**
Offline




Posts: 13
Re: isite problem
Reply #12 - Aug 14th, 2008 at 9:32pm
 
Dear sir
Just for remember , some router (all router is broadcast not foward) are not has this problem , if its so (collecting the info usiing broadcast) , how can add the port or  like that to the routers that permitt the  reach boroadcast  to the user  , thank you for replay for all
ahmed
regrads
Back to top
 
 
IP Logged
 
Page Index Toggle Pages: 1
 
Anytime you want to order from Amazon...
If in Americas, please use the link below:

Useful links:
My latitude longitude (lat/long) finder
Email me: eric@satsig.net
Anytime you want to order from Amazon...
If in Europe, please use the link below: