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iDirect 3100 retry limit exhausted

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Jun 20th, 2007 at 1:08pm  
We set up our 3100 this week according to our ISP's instructions.  Now our internet is very slow with most pages timing out.  We see a lot of "retry limit exhausted" packets in the ethernet statistics.

Our ISP doesn't know what the problem is and say they are working with iDirect. 

Has anyone seen this before or have any idea what might be causing our problems?
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Reply #1 - Jun 23rd, 2007 at 5:19pm  
Which ISP are u using and which satellite are u pointing to contact me on Y! Messenger for troubleshooting tips

lukinguy@yahoo.com
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Reply #2 - Jul 2nd, 2007 at 8:12pm  
can you please tell me what's the cable length  and what kid of cables you use and please provide me by  BUC type.
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Reply #3 - Feb 7th, 2009 at 1:32pm  
I ran across your post while searching for information on the exact same problem.  I ran into the "retry limit exhausted" errors when trying to diagnose a problem with an iSCPC link using 5100 series modems.  According to the TAC the retry limit exhausted counts reported in iSite are only valid for II+ modems.  On the iNFINITI series the data is just random data pulled from  memory and not actual errors.  The bug is referenced in the release notes for 7.0.1 and higher.  In my case I was using iSite 7.1.1.  If you are suspecting an ethernet issue on your 3100 you can login to the modem using telnet and issue the "eth" command to see the interface statistics or from the linux console try the command:

cat /proc/net/dev

Best Regards,

Tim
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