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Idirect Netmodem 3100 "RedBoot"

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Oct 5th, 2007 at 10:03am  
Compliments to you all,

I recently bought an iDirect 3100 infiniti series from Sky-Vision  and after uploading the option file successfully and establishing a lock on NNS10 they asked me to perform an upgrade to 7.1.1.
I went ahead and downloaded the zipped file from their FTP server and downloaded the package using iSite 6.0. After checking the version in a telnet session its still shows that its at the 6.x level.
They asked me to upgrade it using iSite 7.1.

Using iSite 7.1 i downloaded the remote_7.1.1_package file unto the iDirect and restarted and checked the version, then i noticed that it has changed to 7_1_1 Net Built.
Assuming i should load the complete folder (as in the case with iSite 6.0) i downloaded the cumulative_update_pkg unto the iDirect and it never allowed me access either through telnet or the iSite again.

I went through hyper terminal and when i restarted it always stop booting and keep showing "RedBoot" on the screen.
In Coordination with the ISP, we tried to restore the modem but without success.
The ISP agreed to give me a replacement of the Modem

Can Anybody help tell me Where I Went Wrong so that i don't repeat it again?

Thank you
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Reply #1 - Oct 6th, 2007 at 1:15pm  
Why are you upgrading this modem in the field?  Have the ISP send you one with 7.1.1 already on it.  That, or if you say you have a lock on the downstream carrier just have them multicast the image down to you. 

They are making this harder than what it really is....
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Reply #2 - Oct 6th, 2007 at 5:43pm  
we need to be clear on this issue

alot of people are going out of business becuse of idirect's introduction of isite v7.1.1


i also had the same experience
what could be the course?

TDMAmike  thanks for your contribution but i will like to let you know that even when the provider confirms all is well with the configuration on the modem, even after loading the modem t the NOC.
the modem still does not get  tx lock .

we need heads to work together on this


regards 
sb
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Reply #3 - Oct 6th, 2007 at 6:17pm  
The ISP did not send me the Modem with the 7.1.1. its is at the 6.0.x level.

I never knew they could multicast the image to the modem from there.
If i may ask, am i wrong in the upgrading process?

Thank you for your contribution TDMA
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Reply #4 - Oct 16th, 2007 at 11:49am  
There are strict procedures to loading the cumulative update on console.  

I am assuming that you mounted and executed that cumulative pkg file properly?  If you dont remember running several linux command lines, then you more than likely didnt do it right.  There is a 7-9 step procedure that must be done on console to mount, extract and execute that pkg. You will also need winSCP to transfer the file from desktop to the /tmp folder on your modem.  I am going to type it below.

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« Last Edit: Oct 17th, 2007 at 1:59am by N/A »  
 
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Reply #5 - Oct 16th, 2007 at 11:59am  
When you loaded the cumulative package update it should have went like this -

On console (so it is implied that you have a connection to your iDirect modem and you KNOW the root password):

1.  type: service sshd start (this starts secure shell daemon)
2. Using WinSCP copy the cumulative update file to the /tmp directory on your modem
3.  Once you have confirmed that the file is in /tmp type the following:
4. mount -t tmpfs -oremount, size=16M /tmp
5. cd /tmp
6. package -mx -a cumulative_update-7_1_1.pkg
7. rm -f cumulative_update-7_1_1.pkg
8. chmod 744 package_install.sh
9. ./package_install.sh

Do the above then load the image.  Do not tell the modem to reset after image is loaded. Load your options file with iSite, then reboot it.  It should come back up as a usable 7.1.1 modem.
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« Last Edit: Oct 18th, 2007 at 12:28pm by N/A »  
 
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Reply #6 - Nov 22nd, 2007 at 2:45am  
Hello
I my case Mike, there is an IP that i can ping to the modem, but the issue is that the modem is restarting. The only time I cam get to hold it is before it continues is when i press the space bar. the it goes to reboot, but at that point it does not ping again and the command "service sshd start" does not work . How do I go about this please?
Lots of appreciation to your very informative contribution.
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Reply #7 - Feb 25th, 2008 at 9:02am  
Quote:
When you loaded the cumulative package update it should have went like this -

On console (so it is implied that you have a connection to your iDirect modem and you KNOW the root password):

1.  type: service sshd start (this starts secure shell daemon)
2. Using WinSCP copy the cumulative update file to the /tmp directory on your modem
3.  Once you have confirmed that the file is in /tmp type the following:
4. mount -t tmpfs -oremount, size=16M /tmp
5. cd /tmp
6. package -mx -a cumulative_update-7_1_1.pkg
7. rm -f cumulative_update-7_1_1.pkg
8. chmod 744 package_install.sh
9. ./package_install.sh

Do the above then load the image.  Do not tell the modem to reset after image is loaded. Load your options file with iSite, then reboot it.  It should come back up as a usable 7.1.1 modem.


i dont understand why this cant be done through the GUI

i did it last time and it worked fine.

first i did the cumulative_upgrade    and i chose • Don’t check versions • Download images only • Don’t reset  then once that was done i selected the remote package but this time i i picked reset after successful.

i still tried your method.
i enabled sshd
but then in winscp when i try to logon it keeps saying access denied using the usrname and password for admin i use to log on with isite.

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Reply #8 - Feb 25th, 2008 at 11:43am  
When you are logging in with WinSCP, you are using a root login correct? 

You shouldnt be using admin.  Admin is for Telnet/Falcon

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Reply #9 - Feb 26th, 2008 at 3:11am  
Quote:
When you are logging in with WinSCP, you are using a root login correct? 

You shouldnt be using admin.  Admin is for Telnet/Falcon



uh no.
i dont know the root password

is there a way to obtain that?
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Reply #10 - Feb 26th, 2008 at 12:50pm  
hello cylent

the root password by default is "iDirect"

except it has being changed by your provider..

in that case you can ask for assistance on how to go about correcting the root password.

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Reply #11 - Feb 26th, 2008 at 12:55pm  
its ok

i can upgrade the modem via gui and it works

thanks Smiley
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Reply #12 - Feb 26th, 2008 at 11:08pm  
Glad to hear it all worked out....whether it be Gui or Command line with WinSCP.

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Reply #13 - May 10th, 2008 at 12:36pm  
in regards to the comment by "sb"
Quote:
alot of people are going out of business becuse of idirect's introduction of isite v7.1.1


i am curious. what are the problems with 7.1.1 ?
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