HX50 W3A 7E  S=82 and Q=70, no higher.

I Have a Horizon HDSM USB Plus satelite meter and we are pointing at EutelsatW3 @ 7E with a 1.2M dish. We recieved all the equipment new from Bentley Walker new in the last week. I'm involved on pointing all three systems that we purchased and are having trouble peaking our dishes above 82 S and 70 q.

This is how our dishes are pointed now.
  Dish Azimuth of 239 Deg
  Dish Elevation of 33.5 Deg
  Polarization angle of 48 deg and the dish was turned 
  Clockwise when facing the satelite.
  The outdoor LNB on the feed arm was setup for
  Horizontal nominal polarization.
  Our Location is N30 33 and E 047 40

The data from Bentley Walker told us to point at W3 @ 7E with a recieve Pol of Horizontal. A Sat freq of 11272 and symbol rate of 13000000. DVB Mode: DVB S2 ACM and frequency band of KU/QPSK

We have already commisioned our Hughes HX50 Modem on all three systems after getting a lock of 82 on S and 70 on q. I have spent a total of 5 hours trying to peak up our dish even more trying to get our S above 89 and or q higher.

Our download speed is great and usually hovers around 1.2 Mbs but our upload speed comes in around 25-45 Kbps or less.

We are on the BENTLEY HX Corporate Premium plan and the typical speeds should be around 900-1200 Kbps down and 120 Kbps up. The advertised max burst are 2048/512. I'm aware of the HX grade of service and we currently not being throttled down.

We have three seperate systems that I help set-up with nearly the same max Q & S values.

Does the low Q & S values play a role in the low upload speeds?

Any suggestions or help would be greatly appreciated.

Thanks in advance,
Dave

Eric, Thanks for the response.

1.) We do have the 1.2 M dish with the large polarization scale on the back and we did use it to set the +48 Deg angle. After I peaked the Azimuth and elevation, I then peaked the Polarization Angle. I utlized the same method as I did on the azimuth and elevation, by going to equal values on both side and set the peak value for polarization.

2.) I have read a lot of your articles that you have provided and I truly believe I have set the nominal recieve polarization to Horizontal, just as you described in your reply to my post here. For horizontal polarisation I placed  the LNB exactly away from the feed support arm.  The fat lump on the horn throat is towards the feed arm and 505 on the feed throat is directly away from the feed support arm.

3.) We are located in Basrah, Iraq. I have confirmed the coordinates with a GPS and the Azimuth, Elevation, & Polarization angle checked out.

4.) The feed arm only allowed one way to place the BUC support plate on the feed arm. It is dark here now, so I will provide the measurements that you requested and they are listed below.
From the bottom of the dish to bottom of feed window=87.6 cm and from the top of the dish to the top of the feed window=128.3

I can not find the Prodelin model number of the antenna, but it is the exact same one in the article you wrote about the HughesNet HX VSAT terminal installation.  The only thing I could refernece is that it is a 1.2 Meter Prodelin Antenna new from Bentley Walker. I have the LNB Serial number and the serial number off of the BUC support plate if you need it.

Thanks again for your help.

Dave

Eric,

Thanks for your help. The measurements all checked out. I will visit with Bentley Walker on the Browsing speeds.

Dave