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No Activation page

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resco
Ex Member


Sep 1st, 2011 at 9:04pm  
Was doing a Tooway install today and got modem status as being online,but activation page wont open.Supplier was opened a ticket with Skylogic but has anybody else had this problem.
Also have been asked by a few people where can you buy the KU point tool .

Thanks for any answers
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stuarttunstall
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Reply #1 - Sep 3rd, 2011 at 9:18pm  
I had my system installed on Thursday, the engineer had a problem getting to the activation page... kept trying and after about 10 mins it worked...

He did say he had the same issue the day before... Seems it is an issue they know about...

Stuart
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resco
Ex Member


Reply #2 - Sep 3rd, 2011 at 10:17pm  
Thanks for the input ,at least I am not the only one having this problem.
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Admin1
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Reply #3 - Sep 8th, 2011 at 11:56am  
I'm trying to help someone just south of Valencia. Very good receive signal of 16.2 dB close to the beam peak, beam type 1, but won't open the activation screen.

What is the problems and how to fix it please ?

Best regards, Eric.
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resco
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Reply #4 - Sep 8th, 2011 at 8:08pm  
Hi Eric,I dont think there is any way of fixing this problem.I got a phone call from the IT people who are working for my client and they can now get the activation screen.I havent been back to site and nothing has been changed since I left site last week.
Will get back to you if I hear anymore news
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Eric Johnston
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Reply #5 - Sep 8th, 2011 at 9:23pm  
Thank you to Europe Satellite (El Molino)...

"Check Skylogic if MAC address is in their database."

A MAC address is something like
00-f3-45-6a-89-ab   
probably written on the back of the modem.

Best regards, Eric.
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