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VSAT technology and installation >> HughesNet and Hughes HX VSATs >> DW4000 wont connect

Message started by mcollinstn on Apr 28th, 2006 at 7:57pm

Title: DW4000 wont connect
Post by mcollinstn on Apr 28th, 2006 at 7:57pm
okay, been riunning this DW4000 for years. Recently I paid my bill but the check bounced and they disconnected me. I called and paid over the phone and all was well (sortof). But i could not get to reconnect. Still can't. Been on tech support forever and they tell me I have to get a new 7000 or 9000 setup for big bucks and upgrade the service with a new contract.

I KNOW my 4000 worked before. Is there any reason why it shoudl not work now? My modem is dead so I cant do websetup. Is that the problem?

If I get a new 6000 or newer modem set, can I get it to work with my current setup from DW? Or do I have to jump thru hoops and do a new contract? I guess I am wondering if I can get a new self contained 6000 or newer modem to "look" like my 4000 did to them and work properly.

I am all ears.
feel free to email @


Title: Re: DW4000 wont connect
Post by USN - Retired on Apr 29th, 2006 at 4:23am
Each generation of modem has it's own characteristics that are identifiable at the provider end. You've not going to find an answer in that direction. If you're going to stay with HughesNet (Direcway),  it will involve a recommissioning. That means a new account. And that means they might hold your bounced checks against you. If so, maybe you should be looking at another provider.


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