I have a brand new "StarCom" Bentley Walker purchased system that I have recently installed.  I am using Eutelsat W6 and I am at Taji, Iraq.  I bought a satellite meter to aid in my lack of dish pointing knowledge and aligned my dish to W6 with the meter.  Bentley Walker had me download iSite and am I using it to access my reciever.  I got a signal from W6 with the meter (PQ=99) but the iSite software keeps telling me that I have no signal at all.  The Software has been set up for W6 as far as I can tell.  I am also confused about where to proceed from dish alignment, the tech support person I've been talking to at Bentley Walker has been less than helpful.  Any suggestions would be greatly appreciated.   Thank you.

Hello,

Possibly problem can be wrong polarisation. If you are sure that the antenna correctly pointed to satellite then please check it with isite. To do this,

1. Switch off the terminal, disconnect the tx cable, switch on it again.
2. Open isite, login to terminal
3. On the left panel, right click on the terminal go to Align Antenna / Antenna pointing
4. Seleck Antenna pointing tab, click ok.
5. You should see continous graph with green color, otherwise it means a locking to downstream error. This can be a result of mispointing, faulty lnb or cable/connector i.e.

If you see the satellite signals on the satellite with meter but not with isite try to align the lnb for opposite polarisation angle.

I hope above explanation can solve your problem.

Good luck..

Hi  ALL.

i have a serious problem on my site i just lost two set of modem within a week.

what i noticed is that the modem Rx side does not give me good signal voltage,the best i could get is about 8volt which is very abnormal. i finally took my LNB to test in another site and it was working perfectly.i also tested the modem there and it was not working up to the right volt.i believe this must have been i am having a damage cable which i did not noticed in time that have result in me loosing my modems

i try entring the modem but its not accepting the general password and even when i try using the console cable, the area where i am suppose to apply USER NAME & PASSWORD is not accepting any carracter (letters).

please do any one have solution for me or what best to do.i believe i have to ship my modems (3) back to the factory (iDirect) but i dont know how to go about this.

please give me good informaton on how to fix my modem, who to contact, how much will  it cost me, how long will the repair take before sending them back to me and how to apply for this cos i can not afford to loose 3 modem just like that.i need your helps all.

thanks.

kayode (Nigeria)

in fact i have the same problem .i cannot login my iDirect i used all the default passwords and usernames but no way ............. please some one help me to login to my modem

There is a password recovery procedure for the iDirect modems.  You should be able to get this from your network operator.

Hello Pgannon

i have the feelings you know something about this issue
please kindly help me out,i need to make this modem work again or i will remain in bg shit.

if any other person could solve this out pls go ahead let's hear you.

thanks

I can help

Are you located in Lagos/ Nigeria ?

Contact me bellow :-

SVD CONSULTING
Ogunniran Lukmon
network Executive

2nd floor Awolowo House Awolwo Way,
Ikeja Lagos.
Nigeria

Mobile phone:- 08056363230
Office: 01-453-7176
Y! Chat: lukinguy@yahoo.com
MSN! : lukinguy@hotmail.com
Mail: luikinguy_xp@engineer.com

Your iDirect Doctor is here. If you have problem with your password, corrupt option file, or image file corruption.
Just call me on +234-8055831154 or send mail to dmaxgate@gmail.com.