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Message started by wisamdhamid on Apr 22nd, 2008 at 12:05pm

Title: i-direct help please help
Post by wisamdhamid on Apr 22nd, 2008 at 12:05pm
dear all

i have problem with i-direct unit 3100 and here is the story....

i download package 8 and download the option file the i wait that the modem restart and it restart but there is problem

Tx and Rx led is off
net led is off
stutus and power leds is on

and i try to access the modem by consol cable but there is a ""STACK ERROR""  

please i need to now is the problem in the hardware or the software and what is the solution please.

best regards and wishes

Title: Re: i-direct help please help
Post by TDMAMike on Apr 22nd, 2008 at 2:18pm
If you are getting an errorstack on console you have a problem with FALCON (your options file is incomplete).  If you reboot the modem and watch it boot up on console, you should see a fatal error when FALCON attempts to start (and it wont start properly).  

Bottomline: Get you another options file.  

If you are not able to connect with iSite (since falcon is not loading properly) you are going to have to copy that options file in on command line.  If you do not know how to cut and paste that options file in, I can give you the procedures.  Try to fix your problem with iSite first.  

Steps to copy and paste an opt from console:

From console (linux prompt - #)

1.  cd .. <enter>
2.  cd etc <enter>
3.  cd idirect <enter>
4.  cd falcon <enter>
5.  ls -l  <enter> (note that falcon.opt is there!)
6.  mv falcon.opt falcon.opt1 <enter> (makes a copy of it your corrupt opt)
7. Open the options file they sent you in notepad, starting with the first character right click and copy the entire options file, ensuring that you stop exactly at the last letter of text (at the bottom of the options file)....ensur there are no spaces at the end of the opt when you are copying!

8. cat > falcon.opt <enter>
9. right click and paste the options file at the linux prompt
10. <enter>
11. Control-D
12. reset or reboot the modem. (type reboot)

If it doesnt work after this, you need your ISP to check the options file they sent you for validity.

Title: Re: i-direct help please help
Post by wisamdhamid on Apr 22nd, 2008 at 7:51pm
Really Mike

thanks for your cooperation and may GOD bless u

you r very kind

thanx again very much

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