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https://www.satsig.net/cgi-bin/yabb/YaBB.pl VSAT technology and installation >> iDirect Forum: hubs and terminals >> Can't ping iDirect remotes https://www.satsig.net/cgi-bin/yabb/YaBB.pl?num=1247082295 Message started by euphraty on Jul 8^th, 2009 at 8:44pm

Title: Can't ping iDirect remotes
Post by euphraty on Jul 8^th, 2009 at 8:44pm

We recently purchased an iDirect hub and started to pring iDirect modems to the network. After upgrading the modems with the proper packages and option file and pring the modems to the network, everything is working fine and we could pass traffic accross the satellite but we cann't ping the modems remotely. We're using infinity and evolution models with 8.3.1 NMS.

By the way, we could ping and console to the modems locally. The issue is we can't ping modems from outside. Not sure is it Hub misconfiguration or something else blocking the ping.

Title: Re: Cann't ping idirect remotes
Post by TDMAMike on Jul 9^th, 2009 at 11:41am

You have those networks populated in your upstream router, correct? Are you seeing any round trip times in the latency tab of iMonitor?

Title: Re: Cann't ping idirect remotes
Post by euphraty on Jul 9^th, 2009 at 4:05pm

That's right, and I do see round trip times

Title: Re: Cann't ping idirect remotes
Post by bod on Jul 9^th, 2009 at 6:21pm

Where are you trying to ping the remotes from (NMS, PP, Upstream Switch, Tunnel Switch, etc....)?

Title: Re: Cann't ping idirect remotes
Post by euphraty on Jul 9^th, 2009 at 6:31pm

from my office or home computer.

Title: Re: Cann't ping idirect remotes
Post by TDMAMike on Jul 9^th, 2009 at 8:22pm

Is your hub on a public IP? Or do you VPN to it?

Title: Re: Cann't ping idirect remotes
Post by euphraty on Jul 9^th, 2009 at 8:41pm

The has private ip and we don't vpn to it at the moment. We're thinking of having a vpn tunnel to try solving this issue.