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https://www.satsig.net/cgi-bin/yabb/YaBB.pl VSAT technology and installation >> iDirect Forum: hubs and terminals >> errorstack modem3100 https://www.satsig.net/cgi-bin/yabb/YaBB.pl?num=1273586292 Message started by saigone on May 11^th, 2010 at 2:58pm

Title: errorstack modem3100
Post by saigone on May 11^th, 2010 at 2:58pm

hi i have an urgent problem. i upgrading the firmware of my modem iDirect 3100 the 8.0.2 to 9.0.0.7. after that i did a telnet and saw the errorstack and can't do anything in the modem. i try ta access via linux but i can't. what am i suppose to do to access and solve this problem? please help me.

Title: Re: errorstack modem3100
Post by yazzdan on Jun 11^th, 2010 at 2:04pm

RMAed Recommened !

Title: Re: errorstack modem3100
Post by TDMAMike on Jun 11^th, 2010 at 6:27pm

Your options file is corrupt.

Why cant you access console? Is the unit in a reboot cycle?

Title: Re: errorstack modem3100
Post by dot on Jun 14^th, 2010 at 12:15pm

The 3100 modems are not supported under 9.0.0.7....

Title: Re: errorstack modem3100
Post by Eric Johnston on Jun 14^th, 2010 at 4:31pm

I'm no expert on iDirect but I just wonder if there is some way the software can be backed up on some external storage prior to a modem being upgraded/modified ?

In case of problems, the whole lot can then be reloaded from scratch. �Surely this must be what happens in manufacturing ?

Best regards, Eric.

Title: Re: errorstack modem3100
Post by dot on Jun 15^th, 2010 at 1:44pm

Hi Eric

There are three pieces to the iDirect software the way I understand it. The operating system which is loaded by the boot loader - I have only ever seen this deleted when someones fiddles. Second is the Falcon process which includes code loaded into the FPGA chipset and some linux applications - these are reinstalled using iSite as updates and package files. The third bit is the options file which is a text file and is created by the hub operator and always available from them. So there is no real need to backup anything because its all available for reinstallation and there is a documented procedure to do it all.

Title: Re: errorstack modem3100
Post by yazzdan on Jul 2^nd, 2010 at 7:45am

Correct !

Title: Re: errorstack modem3100
Post by AOGreen on Jul 29^th, 2010 at 3:49pm

Hi,

if you can boot to redboot>

which i think is very possible, then u may get your modem back.

It is very tru that 9.0.0.7 does not support 3100.

things u need

1. ZImage
2 download how to recover line cards (study carefully) u can download from talia.et support
3. Putty, tftp etc.