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Service Providers >> TooWay and KA-SAT satellite >> Unable to get the activation page

Message started by creusetec on Sep 13th, 2011 at 7:57pm

Title: Unable to get the activation page
Post by creusetec on Sep 13th, 2011 at 7:57pm
This is a question from a friend trying to set up a skydsl tooway system . any help appreciated .

Here's the update for today.
Beam 4. Pointing dish...fine
We got the steady beep signal. All three green checkmarks.
Next page: Modem. The test starts, It goes:

Scanning/Syncing - turns first ball green
Ranging/Ranged - turns second ball green
Network entry - online - turns third ball green
quickly changes to DHCP
Fourth ball remains yellow

Then it goes back to square one, first ball says scanning and nothing happens.

Signal is 15.1 Db
Cable res 0.5

Title: Re: Unable to get the activation page
Post by Eric Johnston on Sep 14th, 2011 at 8:29am
Here is some advice from a reputable Tooway service reseller (Europe Satellite) who helps their customers:
"Check that Skylogic have your modem MAC address in the Skylogic Tooway hub database"

This requires that your reseller communicates this information to Skylogic. The MAC address is something like 00:12:af:00:b3:34 and probably marked on a label on your Surfbeam modem.

A search of Google for skydsl throws up this page, which, if true, is rather discouraging:

It is the job of your service reseller to help you with your self installation with advice and assistance.  Call them and tell them your MAC address and ask for help.  The MAC address comprises hex characters, i.e. numbers 0 to 9 and letters a to f.  Make certain it is communicated correctly. Use a magnifying glass to read the label if necessary.

Please provide feedback here in due course - whatever the outcome.   Good news particularly welcome !  Thanks.

Best regards, Eric.

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