Tooway Speed issues

No torrents ever. We're just surfing. My kids are using spotify for music, facebook and you tube.

also what does your check portal state ? does it reflect the fap that's supposedly in place?

What on earth is going on ? My download is now worse than any ADSL provider yet 4x the cost !! This is ridiculous.

I do mate, weekly, but nothing happens. Its Avonline and they are fine to talk to always refer the problem to Tooway then I hear nothing more. the speed goes up for a few days then drops like a stone again. I am going to cancel soon because its just too expensive for such a poor service. I might as well stick with ADSL. Their speeds are sub 2 Mbs but I only pay £5 a month. I just wish BT to roll out fibre to rural communities but we are not on their plans at all. It sucks !!

Well surprise, surprise Avonline called me today saying it was in response to my emails. However I sent them a formal letter yesterday complaining about the lack of response and that I give them 22 days to resolve the issues or I will cancel ahead of contract and will cite their failure to support contracted performance levels. They said their supplier (Tooway/Skylogic) are implementing a FAP and moving heavy users onto another channel so within 1 or 2 weeks 'ordinary' users should see their download performance return to the advertised levels. I do not know if that is all true but I will watch with interest.

oh well, then in 21 days I cancel

Thanks for the informative update Ian. I would stay with Avonline(Tooway) with a somewhat reduced service if the monthly fees were adjusted to take into account the degradation unfortunately that will not happen and I cannot justify to myself why we should pay the same monthly charge for a service running less than 50% of that I was promised. I just hope they do improve the service quickly or I will have to go back to the dreaded (but cheap) ADSL 

I as we are all being conned by Tooway can I suggest that we all cancel our contracts on the basis that we are not getting what we signed upto.
Maybe they will then return us to full speed that was dropped to almost dial-up speed over night. Without consultation or compensation just so they can have more bandwidth to sell to Other unsuspecting customers

Where are you living in Spain Estapar. I am in Valencia and use Tooway 8. Apart from the latency, which is apparently bad with all sat systems, my service is OK.

How is the tooway system running now what sorts of speed are you all getting

I just did this calculation (I hope it is right !)

Assuming monthly allowance of 30 Gbytes...

2 to 3 Mbit/s is a plausible figure if you do downloading for 60 minutes per day.

If you are in a location where terrestrial options are non-existent or poor, then satellite internet connection is a last, and expensive option.  Tooway claims peak speeds of up to 20 Mbit/s but anyone considering such service needs to understand that the same satellite capacity is shared with many other customers and limits on monthly download amounts apply.  Average speeds will be lower than 20 Mbit/s and may be very much lower during congestion.

Best regards, Eric.

Yes useful info Eric, can't comment on the accuracy of your calculation unfortunately  . I am an extremely light user, just  occasional but daily browsing, email etc. I might download one film a month, usually overnight. ADSL in my immediate area is dire at sub 2Mb but is dirt cheap. Happy to pay for 20Mb if I get it but that is rare. Unfortunately there are no immediate or long term plans to upgrade ADSL to FFTC so I am stuck. It will affect house prices here ultimately I think.

Hi Everyone!

I was hoping for my first post to be more positive, but unfortunately, it won't be. 2 weeks ago I ordered an unlimited Tooway service via Quantis. I waited, and waited, and waited, and finally a technician came over yesterday to install it.

The installer did everything right, but the initial speed tests showed a 1-second peak bandwidth of 20Mbps followed by 1-4Mbps afterwards. He said it wasn't right, and began to replace every single element of the installation: TRIA, sat cable, sat modem, eth cable... but nothing helped.

He called Quantis and was told there's some sort of "global problem" at the moment. I said I would not sign the papers until the service works as advertised. We kept testing and it was going worse and worse with every passing hour, hitting rock bottom at 0.7Mbps (!) of download speed in the afternoon.

My question to you is: is there really a "global temporary issue" or is this what I would have to expect on a regular basis? I live in south of Spain, near Guadiaro (San Roque). Tooway is very popular here, because of lack of infrastructure.

If it doesn't improve, I will refuse to sign the paperwork, ask them to take the kit away and give me back my sign up fee (luckily paid with cc, so I can always call my bank and charge it back!).

Hi, Friend.

I've been testing this issue heavily, not only using the official speedtest, but also against my own datacenters (I run a few of these in EU and US). Here are my conclusions:

1) This has nothing to do with the "last mile" (which in our case is 70,000 km long). The satellite uplink works perfectly fine. You can tell by looking at the upload stats / packet loss - these direction is not affected.

2) It is not a "problem" at all. This is simply a poorly implemented QoS and it happens outside of the satellite link. From my observation, it seems like the formula for this QoS is:
- only affect ingress traffic,
- initially, let a small transmission of around 5MB go through with full speed,
- afterwards, cut the line's bandwidth to a value, which changes across 24hours (and probably depends on network load).
I worked with traffic shaping a lot back in the days, and I can tell you this is the cheapest and easiest way for them to implement. Unfortunately, it's also the crappiest one for the customers.

3) This is something done intentionaly by the ISP. I don't know why they decided to do it like this, but my guesses are:
- they are running out of regular bandwidth at their exchanges,
- they are trying to preserve the satellite bandwidth to fit in more customers (money, money, money).

Anyway, I'm afraid I'll have some bad news for the installer. He'll have to take the equipment back, and I will probably have to move away from this beautiful region of Spain (no fiber, no ono, simply nothing: a technological desert). 

@pladecalvo: are you on unlimited plan?

But in terms of total bandwidth - are you limited or capped at some amount - like 25GB?

I am on Unlimited from Quantis, in the last day it was 1GB in total, 99% of which was speedtests from their official website.

I've just emailed the installation company (Implantacion Digital) asking them to take this away from me. Download speeds were around 0.8-1.2 Mpbs in the last 24 hours.

Then I'm guessing capped plans are excluded from QoS...

Are the speed issues sorted out now on tooway what sort of speeds are people getting now?