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Poor service from Alsatis in France

(Read 4069 times)
Hubert_D
Ex Member


Sep 2nd, 2011 at 11:57am  
Hello :
I have the basic package, namely :
6 Mb/S download,
1 Mb/C upload
4 Go volume.

Here are the results of recent speed tests at <whatismyip.com> :
Chicago : 3,56 Mbps down, 0,02 Mbps up
London : 3,56 Mbps down, 0,03 Mbps up
San Francisco : 2,85 Mbps down, 0,03 Mbps up

For the last two weeks or so I've experience very poor service indeed. Some web pages don't load at all. Others take 3 or 4 or more minutes to load. Often the download stops halfway through as the connection times out. Phone calls using Skype are not possible.

Alsatis customer service was very unresponsive when I applied for the service. Installation took more than a month.

Sindia Sombé listed as the customer service person, tends not to answer eMails. She has had two letters about this problem, one in English and one in French. No reply to either.

The service is so poor, I have difficulty getting my work done. I'm beginning to think I may have to cancel the subscription. As I pay by direct debit, which likely can only be canceled by Alsatis, I expect I'll have to change my bank as well!



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europe-satellite.com
Ex Member


Reply #1 - Sep 2nd, 2011 at 12:54pm  
It looks you just passed your (hourly, daily, weekly and monthly) weekly or monthly limit (99,99% sure), thats all, check your usage. Leave the system off for a few days and you are back to normal speed and no timeouts anymore (depending on your previous usage).

...
Tooway online usage info.

... If you want us to call you for more info click here for our free call back service.
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« Last Edit: Nov 28th, 2011 at 7:24pm by N/A »  
 
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Hubert_D
Ex Member


Reply #2 - Sep 2nd, 2011 at 5:17pm  
Hello :
Thank you for your rapid reply.
Where do I find the usage information for my account?

Regards : Hubert_D
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europe-satellite.com
Ex Member


Reply #3 - Sep 2nd, 2011 at 5:41pm  
Quote:
Hello :
Thank you for your rapid reply.
Where do I find the usage information for my account?

Regards : Hubert_D

You have to contact your provider for this.

Please keep us updated !

... If you want us to call you for more info click here for our free call back service.
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« Last Edit: Nov 28th, 2011 at 7:24pm by N/A »  
 
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