Tooway Speed issues

no my friend. Is not expected. Maybe your antenna has been moved or bad luck.

Ummmm ok. If not working ask for a modem change. How is working now?

Engineer has been and gone. Dish has been removed from the wall and reinstalled level this time. Much neater job...

A replacement modem has been couriered over from Avonline and speed is consistent now. Looking good so far...

It'll be slower tonight once everyone is back home and surfing for the evening so I will perform another speed check then to see if all is good.

Fingers crossed...

I have a very good signal, from 11 to 12.2 db...Is a good signal but sometimes, every two days aprox, the modem loose the sync and reconnect automatically, only one tome the modem never sync again and I turned off and on.... I it was fixed. I am learning about this modem and understanding it, but maybe is a "normal" function.

Unfortunately things are no better... My evenings speed test showed 1.65mb down and .3 up!!! Terrible.

This website for instance which is almost completely text loaded very slowly.

Something bad is up with the Tooway system at the moment.

Spoken to Avonline Broadband again and they said that they have been made aware of a number of Tooway users downloading over a terrabyte of data every month. they also said that Tooway were not controlling this via a FAP

Tooway are meant to be putting these users on a separate switch and rate limiting them.

With this in mind, it would seem that a number of Tooway users should be seeing this low speed problem that I am seeing every evening at the moment... Its meant to have been going on for two weeks!

Ran your speed test Eric...

Results below along with some updated speed results from Tooway.

Keep us posted chris. You are experiencing the same issues as myself and others on this forum but do keep us posted on what is said to you.

Paul.

Its standard stuff being asked to bypass your router. Being a techy I personally would never do that because for that short moment your laptop is totally unprotected.

The reason for this test is to see if the router is faulty as can sometimes happen it could cause a slow connection.

Realistically though in this case i'd say they were probably stalling. They know there is an issue and thats that...

Spoke to Adam today and there are still no firm dates on "the fix" being applied.

Tonights speed is typically slow.

Welcome to the club. Spoken to Avonline a while ago. The are contacting Tooway at the moment for an update and will be coming back to me shortly. I'll update this thread with the results.

Interesting... Can you confirm the revisions of the firmware that has been pushed down please? I will bring this up with my provider.

Avonline called me this afternoon. Basically there is no real news except that they have been on conference calls with Tooway. Tooway know this issue is affecting many users and are still working on a fix.

I attempted to contact Tooway directly today to ml have a moan but it got me nowhere.

I guess I have a weekend of poor internet access ahead of me.

Service has been up and down today. On the whole its a huge improvement.

This evening I have been seeing reasonable transfer rates which means web pages are loading OK. Not as good as mid day for example but atleast I am seeing data transfer this evening.

Dont think we have seen the end of the troubles yet though

Modem firmware upgraded to UT_1.5.2.2.3

Will see how that goes...

I called Avonline today.  Spoke to Adam, was told they would 'have it in writing' in 48 hours what 'the satellite operators' propose to do. 

This is not £65 per month service obviously.  It certainly looks like an ongoing problem, that will be ongoing for ??.

I am reluctant to give up a good 20mb service but right now quite happy to swap an intermittent 20mb / 0.5mb service for a consistent 3mb service from say BT.

Any cancellation in service would be for the whole installation cost say a proportion of the monthly speed - which at the times i wanted it has been dismal so most of that £65.

Why would anyone put up with this without a change?

One proposal is to take bt broadband at night when service is c**p and avonline at a reduced cost per month for days.

I too am suffering over past few days. I have checked and realigned the dish but its made no difference. Tonights test enclosed.

I am on the 20/6/unlimited package but tonight I can't even stream from spotify whilst browsing this forum without it breaking up.

Finally got a speed probe to work. The results aren't good.

Quote:

The problem there is that a number of us, me included are only 1 month in to a 24 month contract. I also could not see any pricing on your website. Can you point me at a URL detailing this please?

Thanks

Quote:


Remember the sale of goods act - if things are not satisfactory you have the right to reject it. I nearly had to do that in the early days of Tooway when SSL/HTTPS didn't work but thankfully the hardware manufacturers fixed it just in time.

Tooway has worked very well and I have seen speeds of 16Mbps+ all the time, but not in the last 3-4 months alas.

Quote:


I've forwarded this to Bentley Walker to see if it agrees with what they hear....

and tonight its back to 0.5 down and 0.3 up.

It seems that the moderator Europe-Satellite is deleting their own posts so the text below is now irrelevant because it was in response to a their post that no longer exists...

The same moderator europe-satellite also had a question directed at them yesterday regarding pricing and they have not responded to that post yet they can post adverts....? 

Original post text:-
Can you tell me anything about the service they offer. Speed. Package and so on? I understand the speed figures are technically a lot less than the Too way offering. In your experience how much slower is it?

Ive managed to get some prices out of a few UK web sites WITHOUT giving out any personal info and from what I can see it is a very expensive option in comparison to Tooway. I guess that why everyone goes for Tooway.

It'll be an interesting experience playing with both on Tuesday evening. I will have two wifi routers so I can switch between them both and see whats what...

If I do ditch Tooway it will be a shame really because the 20mb speed is excellent when it works...

Latest from Bentley Walker, just received:-

"Bentley Walker have been alerted to behaviour affecting some Tooway customers accessing the service on Beams 23 and 34, where users are experiencing lower than expected performance.

As a reseller of the service Bentley Walker does not control manage or operate the network providing the Tooway service, however we have escalated this issue with Tooway network operators Skylogic-Eutelsat. We are informed that traffic calming measures are in place preventing heavy users from demanding a disproportionate amount of network resources and that works are on-going to address the matter. We are expecting an official communication from Tooway shortly, which will provide further insight and path to resolution.

Bentley Walker continues to monitor and progress the situation with Skylogic-Eutelsat and once updates are available customers will be provided with a further notice via email."

Chris

34 for me too.

Mornin all, just joined the forum after searching for answers as to why my broadband has been slower than BT ADSL for the past couple of weeks. I have just spoken to Avonline, who are not easy to get hold of when there are problems, they tell me Tooway have initiated measures to fix the problem and we should all see improvements in the 'not too distant future'. The guy would elaborate on what that means but said ring back in a week if nothing has improved. Not impressed with that for customer service. This morning my download speed was a measly 1.6Mb/sec. I can pay a fraction of the price and get that from BT !! will monitor with interest.

RogerB, depending on your location in sussex you may be able to see if Avonline will move you to spot beam 22. This beam is not affected.

Thanks for the info, I am reasonably close to the beam 22 coverage I think, not far from Chichester. If the problem goes on for long I will try asking. I think my issue with Avonline has been caused by the high call rate they are probably experiencing. I don't think I have spoken to the actual support guys this week, who normally are most helpful. I think the call went through a number of 'call forwards' due to the length of time of no answer so I could have been speaking to anyone. The guy did sound stressed. Either way the issue needs to be resolved, I have just recommended the service to a friend who is about to have it installed. It will be embarrassing if the service is slow as BT. (Posting this via ADSL as satellite service not responding)

Thats interesting, thanks. EVerything looks good from there. I have just done another speediest using the Skylogic portal and I have a download speed of 2.12Mbps and 5.26Mbps upload. The FSNR is 10.6db and the RSNR is 10.5db, so it seems I am still affected by the problem. The better news for the friend I have recommended is he shouldn't be affected hopefully as he is up in Lincolnshire.

Actually my friend will be affected. lincolnshire is under spot beam 34, which an earlier post said is affected. Do you know what has to be done if I want to change to the unaffected spot beam ?

Avanti installed and running.

Took the chap nearly 3 hours because there were issues with the modem. Dish is larger too. Looks like its 80+ cm.

Initial speed checks are OK but not lightening.

Ive got this system for a couple of weeks to see if Tooway resolves things. Fingers crossed.

I will keep this thread updated of any news regarding a resolution to the congestion issues...

Whilst its too early to be sure the problem is fixed, its certainly considerably better tonight. When I ran the speedtest earlier I was getting 26Mbps down and 5.6Mbps up. Later this eve I was getting 9d/5u.

Much more realistic and like the good old days.

Average Download Speed: 23911 kbps (2988.9 KB/sec transfer rate)
Average Upload Speed: 5521 kbps (690.1 KB/sec transfer rate)

Tuesday the 16th of July, 2013 22:34

Test Date: Jul 17, 2013 7:07:05 am
Connection Type: Wifi
Server: Birmingham
Download: 20.69 Mbps
Upload: 6.29 Mbps
Ping: 732 ms

Quote:

You cant just say dont.. Ad some substance to it fella...

Quote:


Pardon?

Please elaborate...

I consider my network to be very robust and reliable so I see no reason why testing over wifi would cause false results. I use the industry standard Speedtest app on my Android cellphone (connected via a new 5GHz AP/router and a 5GHz repeater elsewhere in the house) for quick tests and these always agree with the throughput seen on my Mac Pro connected on a wired 1GBps connection or my Macbook pro via 5GHz wifi.

Furthermore the SNMP monitor on my router confirms the results seen via the Speedtest app and the Skylogic speedtest website. The only reason I don't use the Skylogic speed test website on my cellphone is it doesn't work.

I appreciate there may be some caching on my router which may skew repeated tests but all the tests so far have agreed with my experience when actually browsing, sending email or FTP etc. I have been running the skylogic speed tests as often as I can so that a database of results are recorded by Skylogic that my ISP can use to validate any claims of poor performance.

For those users who are not IT profficent then I can see the advantages of eliminating as much of the internal LAN as possible to avoid it introducing any latency/ bottlenecks, but in my case neither applies - I frequently see over 400-500Mpbs across my LAN between devices.

Furthermore, I think you need to add a VERY large warning whenever you/ISPs suggest people connect their PCs directly to their modems that they are connected directly to an unfiltered connection on a public/dirty IP. So unless they are running a robust software firewall with all the latest updates and really understand what they are doing, it present a significant risk to them.

If you know differently then I am always willing to learn please.

Regards

Simon

(btw, don't let my signature mislead you. Whilst I do have my own Wedding photography business, I am also a senior Windows Server and Virtualisation Specialist with 20+ years of experience of IT at a Server/ Enterprise level).

News today, after waiting for 'should have a reply in 48 hours'.

I am on unlimited and as such, I am in the high user category, apparently managing to use 60gb in last 4 weeks despite not being able to use the service in the evenings.  I think usage was 70gb?  Thats between a family that watches catch up tv in standard definition in the evenings .... nothing else.

As a 'high user' i am put into a 'pipe' along with all the other high users and ooo the reduced (to unusable) speeds are reasonable because of that.

Advice - use less gb per month.

But I'm on unlimited?  Guaranteed 90% of 20mb speeds?

But other users on capped limits are getting the same restriction?

So apparently i'm on severely limited, unlimited, with a guaranteed speed of 2% headline rate for the bargain sum of £65

Must tell my friends

I signed up to a service since which have changed terms, the present terms are not those that I signed up for.

I subscribed to a service where the sales agent said 'we often achieve more than 20mb but we have to say we'll achieve 90% because of the legals'

I am often, like others, receiving less than 1mb, I can't use iplayer on this. I wanted a service that was better than my previous one through conventional broadband, I am receiving an inferior speed.

Fap? I have been told previously that 'you're on unlimited do you're alright' 'say 100gb, you're not a heavy user' 'it's all those people downloading a terabyte spooling it for the rest of you'

The terms have changed to suit the outcome. My usage hasn't changed, the excuses have.

I buy a car capable of 100mph, complain it only does 5mph and get told its ok because we said it does UP TO 100mph and you're a guy that does lots of miles so we're putting you in a car park with the other high mileage drivers

Problem is though Eric, we're just using the service thats been sold to us by the resellers. On Avonlines website one of their Tooway related headline is Think iPlayer, online movies, music & Skype are out of reach? Think Again. Up to 20Mbps download speeds with UNLIMITED data downloads means more choice than ever before. Everywhere across the UK. NOW!

Ive also reportedly downloaded over 70gb in my first months use. This was mainly down to a load of computer updates spread across a families worth of computers so I guess next months figures will be lower.

Ive not had official word from Avonline yet and im using my free Avanti system for a while whilst the Tooway stuff is sorted out. The message I was given was that the tooway issues were down to some users downloading terabytes of data per month. I'm not sure how these people are able to get a fast enough service to do this though...

What package are you on?  Also you're meant to be throttled once you reach 50% of usage - be interesting to see how they define 50% of 'unlimited' as a policy should be applied equally across the board

Was told by Adam today. This means that I am destined for crap speeds and by definition if all such 'high users' are in the same group / restriction then surely it gets worse than the experience so far?

Hi everyone, Im a new customer of avonline/tooway, we had our system installed yesterday. I live in a small village in north nottinghamshire which is probably never gonna get 'superfast broadband' from bt or any other terrestrial provider.

I just wanna say after reading these forums which did begin to put me off tooway as a satellite broadband provider because of all the problems you guys have been having with your systems i find the system works well, we chose the unlimited absolute package with 20mbps down and 6mbps up and since activation the speed has been very up and down. fluctuation between 12 and 20mpbs.

does the system take a day or two to level out and provide a more constant speed? or a more steady connection, i havnt suffered any modem disconnects but the speed stream does seem very unsettled. will rebooting the modem fix this problem?

Thanks, hope you guys can answer my questions.

ahh okay thats fine. i do agree that the UNLIMITED package should be as advertised and not have any usage limits this is false advertising and tooway should not be hiding this from new customers because all the information on all the tooway reseller websites do say that the absolute package is totally UNLIMITED and also on the tooway website themselves. i do not really notice the latency effect that some people seem to have a problem with and i understand that the system does and will slow down as the more users go online during the peak period. i wasnt sure how my system was performing as it is a new install. Thanks for giving me the info.

If anyone has suggestions for clearer wording, please email Avonline.

If this give a graphical result please copy the image, and upload it here or send it to me.

Munger. Your stepped idea is good and welcome. The trouble is that sales people have difficulty revealing that what they are selling has limitations. As indicated earlier I have almost banned the word 'unlimited' on this website (for more than 10 years) to avoid misleading new customers.
Any shared VSAT system does not provide an unlimited service. A shared service is limited by the fact that multiple users are sharing the same total capacity.

Best regards, Eric.

Tonight the service is very poor for me. Portal speed tests indicate an acceptable transfer rate but real world surfing is failing. Im seeing DNS related time outs and a flash update my computer is trying to download is failing completely.

VERY unimpressed with the fix that has been put in place.

I know its not my pc. If I switch to the loan Avanti sat system all is fine.

Interestingly, Avanti is only offering me 5mb down, 1 up but its like that all of the time and appears to not be affected by load or the time of day...

Just wish I could afford to switch to Avanti permanently.

Or click this

Not surprised really. The last three weeks have demonstrated how an unlimited service offering can fail.

Will be interesting to see what our ISP's say. Keep us posted...

It's interesting to note that this site is openly offering status updates on the Tooway service whereas no information what so ever seems to come out of my provider unless you call them post issue...

Quote:


Ah, but my contract is with the re-seller, not Skylogic. If there is a breach, I pursue the re-seller not Skylogic. It is the duty of Avonline etc to protect themselves against anything their provider may or may not do. From a legal point of view Skylogic may as well not exist.

I have issues for sure!  Slow all day for past two days.

Tonight two speedtests - their own says I am getting 20mb, bbc and real world results says I'm not.

Before any 'well bbc test isn't etc etc' .... Avonline told me to use bbc test

So you tell me how these can be so different.

As stated before, my contract is with Avonline, I have not been notified of any changes to policy or terms since I signed up.  My contract was formed during a telephone call, it was stated that the speed was 20mb and the data package was unlimited, it has also been stated at a later date that i am not a high user.

This is a production line of excuses to fit the circumstances.

No matter what is said, we are still having problems.

I am in the IT business and know full well about WIFI, how it can perform poorly and so on. This is not the case for my setup. I have chosen my wifi channels carefully having done a full survey of my area. There are no conflicts on my wifi network and it is offering speeds on my LAN much greater than that of my WAN connection.

Very frustrated now, all my speed tests looked good for the last few days, then sat down to watch iPlayer last night, no luck it just would not play, I carried out a speed test again and the speeds were dreadful. Speed tests this morning show around 10mb.

I have been a very light user due to the poor speeds.

Although 10mb is good whats happened to the 20mb advertised, I just don't seem to see that is my tests.

Anybody else struggling with iPlayer?

I am well under 60gb, I have been browsing this morning and latency seems to be very good, browsing seems as snappy as my BT line, I uploaded a 2gb file to youtube which sustained 7mb up for the entire upload time.  iPlayer works fine today also.  It looks to me as if a lot of work is taking place on the system, the latency drop is a good thing, but whatever they are doing seems to be causing the inconsistent service.  I spoke to Avonline last week, I found them unhelpful at best.

Is this issue supposed to be fixed now? My speeds haven't changed for weeks and are as low as 2MB in the evening.

I am totally sick of this c**p! £59.95 a month for this speed is a total p*** take.

Chris

I am in beam 34, I keep getting told that the traffic is going to be managed but I have seen zero improvement so far!

I wouldn't trust the speedprobe test for as far as I could throw it. Odd that, with the introduction of a new 'speedtester', my speed has increased to higher than it has ever been before.

Speed test this morning is around 9MB/s and my usage is around 22GB for the last 20 days so no way should I be getting throttled.

Bentley Walker claim that my speeds will go up if I download less, this it complete BS.

Chris

To be fair, someone downloading 1000 Gbytes per month should be paying something like £1500 - £2000 per month.

It annoys me when marketing/sales people raise customer expectations above what can be reasonably expected. The word unlimited has been banned on this website for over 10 years in relation to shared VSAT services with good reason.

Think in terms of £60000 per month per 60Mbit/s. How you would divide that up amongst customers? How many customers ?  Price per customer ? What upper bit rates would you apply? What quantity thresholds would you apply ?

Hi munger,

Does that mean us avonline absolute customers will stay unlimited (i use the term loosely of course) and just have the current FAP policy still in place?

Also do you know if avonline have any way for customers to monitor their accounts as BW and europasat do because i dont even know when my direct debit first payment is going to be or anything.

Thanks

ive just had a phone call from avonline too in response to the email i sent asking about the new package details and they confirmed what your saying too. so thanks for posting that info.

they also told me about a new customer account management suite that they are working on too so we can upgrade/downgrade, check our usage etc so hopefully we will get this sometime soon when all the changes have happened.

If Avonline are monitoring this thread, I suggest they also monitor the one on think broadband.

Though I do not agree that any change to my terms and conditions are valid and reasonable, I would suggest such things are not best relayed via internet forums but to the customers directly - email maybe?

I for one would expect a professional organisation to act professionally and I'm quite looking forward to a bit of sale of goods and services act fun.

Yer, users on Absolute will maintain the unlimited data BUT there will be the 60gb FAP.

I'm well over that for sure.. Tuesday for example I had a power cut to the modem rebooted at 7am. By 1pm I logged on to the modem to have a look see at the stats and 10gb!!! of data bad been transferred in 6 hours. The culprit was my kids hammering YouTube. I've got no chance of trying to keep my data usage down unless I start banning access to sites like YouTube...

Ive been monitoring the threads over on Think Broadband and the members there seem a lot more vocal about the Tooway issues. There are also a few of accusations against the team at Avonline...

Welcome to the forum. As a new Tooway member I very much doubt that you have fallen in to a category of a high user and therefore are not operating in a FAP where your connection is rate limited.

Tonight my connection is poor again. I am well in to the 60gb per 4 week FAP hence the figures being so poor

Below are the results from a current set of speed tests. The Think Broadband speed test appears to offer a realistic set of results and is definitely recommended as a good 3rd party test site for those suspicious of the Skylogic site.

Note how the down speed is much lower than the up speed.

thanks for the warm welcome,

I will keep you guys updated on my service quality,

I only use the tooway for downloading files and updates etc, I use a business wireless 3 meg for general browsing.

I think that sort of speed reduction is absurd if that is what happens after you go over the 60gb mark, it should be atleast say 50% of speed for a further 60gb followed by 5 meg for another 60 gb etc..

Ive also got the Avanti Hylas system currently installed in my house. The service im using for test purposes is their 5mb down, 1mb up. This is throttled by my ISP I believe.

Ive noted that whilst the system does load up with users here and there, the drop in speed is not as notable as Tooway.

LAst night for example it was below the 2mb on Tooway... Switched over to Avanti and had a good solid 5mb...

Hmmm. someone is lying...

Either our providers are telling us a load of rubbish or your provider has given you false info.

From my side, my provider Avonline has said data usage over 60gb in a 4 week period will automatically place me in to the 60gb FAP where speeds MAY be limited in the evenings.

Just called Avonline and you will be in the FAP. The systems that decide who goes in to and out of the FAP is controlled by software. There is no human intervention.

Its irrelevant that you are not downloading P2P, you've gone over the 60gb FAP and therefore are limited between the local hours of 16:00 > 00:00

I'll be using the Avanti system this weekend so weekend browsing wil be good for me. It'll also bring down my figures on Tooway.

DavidBentlyWalker.

Thanks for your post. That clears up how the FAP is being applied..

That also has put to the end of me recommending the service to other local friends. I don't want any more users on my spot beam....

Never let anyone move you to another spot beam...

We have a similar spot in the very westerly point of southern England in the county of Cornwall... Users on that spot beam will also get a good service with the unlimited package....

The Tooway Absolute was marketed as a 'Promotional Package' and will be removed and replaced with a Tooway XXL with a 50GB monthly quota at some point in the future (potentially soon for certain congested regions) ... all Absolute customers will remain on the absolute package.

The initial reported number was 20,000 subscribers.

Here is the footprint with Spot Numbers in case anyone is interested:-

While Tooway isn't typically my forte within Bentley Walker, will be happy to attempt an answer to any questions you have!

Thank you David. You help is very appreciated.

me: (my wife is using her computer)

Last Result:
Download Speed: 16612 kbps (2076.5 KB/sec transfer rate)
Upload Speed: 4887 kbps (610.9 KB/sec transfer rate)
Latency: 719 ms
Jitter: 94 ms
Packet Loss: -1%
sabado, 27 de julio de 2013 0:38:00

Bit up and down for me. Avonline support is open 10:00 / 14:00 on Saturdays. ..

I see they also offer unlimited packages and they also have a FAP so I bet they will have exactly the same issues as Tooway during peak times...

As previously mentioned by Eric and others in this thread, Satellite broadband has limited capacity so the issue is related to the technology and should/has to be governed by a FAP thats fair and considerate to all paying customers. I believe the current implementation is not quiet there yet. My ISP said that Tooway will be putting out more information this coming week in relation to the FAP changes.

The recent issues related to speed originate from Tooway offering an "unlimited" package that everyone INCLUDING me have taken literally. Im chewing through 100gb a month...

My previous internet connection was a 3g mifi connection and I only had that because the ADSL service I had purchased kept disconnecting when ever someone called my land line. BT nor my ISP could resolve the issue so I disconnected the ADSL and went with 3G. That proved too expensive to run and had its own stability problems.

I then started looking at wimax. There is a local mast but in my area but you have to have line of sight to it and there are too many taller buildings in my way so that left me with satellite technology...

I took out satellite and thats when the speed issues started...

My choices are...

1. Love it and stay. Curtail my internet usage.
2. Love it and stay. Let my kids youtube all day long and suffer the consequences.
3. Leave and go back to 3g. Speeds are faster and latency is  1/10th that of my satellite connection BUT the costs for 100gb per month are out of this world. And of course there are stability issues.

We've reached a point on this thread where we all have to decide what to do. A class action against our ISP's or Tooway is not worth the effort for me personally. I just dont have the time to get involved. So then it comes down to individual cases and thats what you all have to decide what steps to take. I suspect that if you went down the local Citizens Advise Bureau they would sit on the other side of the desk and think you were talking in martian. They would not understand the mechanics of the problem and would suggest to you pay to speak to a solicitor to take it further....

Thoughts... Am I miles off the general consensus. Am I giving in... Dunno. Maybe its the heat of todays super hot weather thats got to my head and made it go soft....

Woffle over...

thats all very well but i want to know is everyone else on the same beam is having exactly the same slow speeds because if we are then its clearly down to capacity and its up to Skylogic to get this sorted out.

Im in beam 34 and speed tests now are approx 2.5mb down and 5.5 up so yes we're all affected.

There is only one beam in my area thats usable. I did run off of the green beam for an hour once before my modem was configured up correctly and yes it did work OK but RxSNR was too low to keep a stable connection and the ISP's are not allowed to point you at a spot beam outside of where you are meant to be. Basically, there is no real fix. If a particular beam is reaching capacity I very much doubt the ISP's will stop signing up users in that area...

Im on my avanti system at the moment and its working fine. Problem is that I only have it for another week before its disconnected and returned to my ISP. At that point I have to lump the Tooway speeds or bolster the service im using with a 3g mifi modem during peak times...

Quote:


I dont think we can be moved between beams unless we are on the fringe of two or more. Of course moving house to another spot beam would technically resolve that issue...

Dont get me wrong, im sharing all your frustrations hence me starting this post in the first place... Have you checked the view count recently. 4000+ views. There are more people out there affected than we realise....

In my case, the contract between me and my ISP is formed by the offer made on their website and various claims therein. The terms of service and the FAP on the website form a part of that but do not over-ride anything else unless it was made clear to you that they do, and that you acknowledged as such (by signing or verbally accepting them). None of this applied to me.

Even if you did sign the Terms of Use, no provider can fundamentally fail in the provision of a service they agreed to provide. A contract that attempts to shift the blame to a 3rd party (i.e. Skylogic) would also struggle under consumer law. The only relevant agreement here is between you and your ISP.

To proceed you need to write to them. An email will work, but a good old fashioned letter is best. Keep it simple. Point out that they are in breach of contract, give a period of time for rectification (their Terms of Use suggests 21 days, but you can offer any 'reasonable' time) and then make it clear you will cancel the service for breach.

Keep a log of speed, so that if necessary you can prove non-compliance.

Give them a chance to respond. If they do not, send another letter referencing the first, cancelling the agreement and inform them that no more payments will be made. Normally they will respond. What happens next will be determined by HOW they respond. Getting back installation charges etc. may be more difficult, but this is a start.

Personally, I am deeply annoyed, but not enough to start proceedings yet. As I said before, I suspect Avonline are as irritated by this as we are, and I can't believe that even Skylogic would allow this to continue too long. So I will sit tight, but in around 2-3 weeks, my patience will break and I will write my first letter. When I do, I will publish it here, and you can simply copy / paste.

I have just spoken to Avonline who confirmed that I have been put into FAP again, thats why I am seeing 2mb, my usage since the 16th - 29th is 26GB, they confirmed I should not have been limited, but I have, they don't know why and have requested that I removed from the heavy user queue. 

Is it possible that the system predicts the months usage, as it is possible that I may have hit 60GB at the end of 30 days?

I am moving all my computers over to my ADSL line tonight, then very carefully monitoring my usage for the next 30 days, I will feed back my results and speeds.

I believe we are all being limited on very small traffic loads way below 60GB per month.

Definitely sounds like the FAP is being applied outside of the "verbally" specified hours OR the beam is running at capacity...


I would say that we definately need a spectrum analyser on someones dish/tria located in spot beam 34 to see whats going on...

I checked my downline speed at 09.00 this morning and it was 20Mb/s so I thought it was resolved again. I have just re-checked and its down to 4.39Mb/s. So as far as I am concerned Avonline are in breach. I will keep monitoring and then decide whether to cancel. I do not think I am getting value for money at present.

ok something strange is going on with my setup,

I restarted the modem and my speeds are back to 20 meg,

also I noticed that the longer the modem is left on for the lower the rx snr goes, it was 7, restarted modem and its back to 11.

im starting to think maybe something is faulty

so is it faulty modem you think or tria?

heres my latest speedtest

5.49Mb/s download this morning. It has now been poor for 5 consecutive days. Powering everything off and back on makes no difference. Zero feedback from Avonline since reporting the problem on Monday. Will chase again today.

Is true or are you kidding us? Hahaha

14.4 meg download here in Ireland, lets see how long it lasts

LMAO!

Then, in December, The system will be slow, because the children's will be sending theirs letters to Santa. In February the people booking the holidays in brazil for Carnaval. In others months, the Muslim reading about the Ramadan. On Friday in the nights, people dating and watching porn. Tuesday in midday, women looking for cooks receipts.

This service has been mentioned previously in this thread. ,y personal conclusion is that they will eventually suffer the same issues as Tooway.

They are offering an unlimited service which will be taken literally just like Tooway so users will eventually suffer the same congestion...

Hopefully though, some users out of contract will move over to SAS and alleviate the congestion on Tooway. I for one am going to really be pushing SAS to everyone I know it'll then make my connection faster...