Tooway FIP

According to the Tooway Fair Information Policy we should have instantaneous access to all real time data on our accounts. I quote:

6) The Fair Information Policy (FIP)
Information given to subscriber
• Instantaneous real time information (Push)
– Network congestion (FAP active or not)
– FAPed or not
– Punished or not
• Information on a web site (Pull)
– Account status
– Remaining Volume / Volume available
– FAP status  

This is certainly not the case.