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I need help on HX 150

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Ex Member
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Dec 3rd, 2008 at 4:03pm  
Dear all

Does anyone know more about HX 150, my status / LED light for power keeps flashing and the Lan status keeps going on and off. also i have RX code of 3. please advice me on what to do
keeps
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« Last Edit: Dec 5th, 2008 at 10:46am by Admin1 »  
 
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Reply #1 - Dec 3rd, 2008 at 7:19pm  
Power LED flashing:  In the 7700 series modems this means modem is running with the fallback.bin (backup) version software.  This usually happens when the terminal is first installed. The terminal operates with fallback.bin until the primary version of software, main.bin, successfully downloads over the satellite link.

The HX series probably behaves the same way.

Contact your service provider and ask how to recover from this. Tell them yours is an HX150 modem.

Regarding RX code 3, try clicking on it to see the help explanation. Details for the older DW6000 series below..

Table 2: Receive code (RxCode) messages and corrective actions FOR DW6000 SERIES
Numeric RxCode  Message Displayed Comments

1 The receiver is in pointing mode This condition indicates that the installer is performing antenna pointing. In this mode, the transmitter is disabled for safety reasons since the installer is working near the dish. If this occurs during normal operation, try power-cycling the DW6000 by unplugging the power cord from the wall outlet and then plugging it back in.

2 The receiver is in factory or NOC mode This status is for DW6000 testing purposes only. You should never see it. If this occurs during normal operation, try power-cycling the DW6000 by unplugging the power cord from the wall outlet and then plugging it back in.

3 The receiver is not locked to a signal If the DW6000 had been operating previously, this status is probably due to inclement weather conditions and will be corrected when the weather improves. This condition can also indicate that the unit is unable to receive the signal from the NOC.  This is also associated with a signal level less than 30. This occurs if there is a weather outage at the user location, a NOC outage due to inclement weather or other reasons, a misaligned or faulty antenna, or faulty cabling. If this keeps happening under normal weather conditions, make sure the power supply is correct.  The power supply should be Part # 1031105-0001. If the power supply is correct, try power-cycling the DW6000 by unplugging the power cord from the wall outlet and then plugging it back in.

4 The receiver is locked to the wrong network This condition should only be seen during installation and occurs when the receiver is locked to an incorrect DIRECWAY satellite.  This could also happen if the installer enters incorrect information during manual pointing. If this occurs during normal operation, it may be due to the user changing satellite parameters, or the antenna becoming misaligned.

5 The receiver is operational This is the normal operating state where the receiver is receiving data from the NOC. Only when the receiver is in this state will the transmitter operate correctly.

6 The receiver is not detecting a signal This condition occurs when the unit is not detecting any type of radio signal from the antenna. This could indicate that the cabling between the receiver and the antenna is faulty or that the receiver itself is faulty. Check that the cables are firmly connected on the DW6000. Also, make sure that the power supply is correct. The power supply should be Part # 1031105-0001. Try power-cycling the DW6000 by unplugging the power cord from the wall outlet and then plugging it back in.

7 The receiver is locked to an unknown network
This condition should only be seen during installation and occurs when the receiver is locked to a non-DIRECWAY satellite. In rare cases it may be due to a transient outage at the NOC. If this occurs during pointing or commissioning, the antenna has not been pointed correctly. If it occurs during normal operation, it may be due to the user changing satellite parameters, or the antenna becoming misaligned. The former condition can be corrected by re-commissioning the site. The latter requires an antenna repointing.


Have you typed in all your configuration details exactly as given to you on your sheet.  Check each number and digit count carefully.

Have you set the correct name polarisation as the polarisation starting position ?

Have you applied the polaristation angle adjustment ?

Have you pointed the dish at the satellite ?

Best regards, Eric.
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Reply #2 - Dec 4th, 2008 at 9:26am  
Dear Eric,

thanks a bunch i'll relate with the NOC today and see how it goes

Best regards,
Femi Delson
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Reply #3 - Dec 5th, 2008 at 9:33am  
Good Day

I was`able to receive a lock on the modem yesterday after changing the frequency and i noticed the flah light
stopped flashing after the full download.all the status lights are up expect the System light ( TCP status on the web_browser is showing a red flag with TCP not operational information) i always find this forum resourceful than anywhere,kindly assist me on what to do

Best regards,
Femi Delson

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Eric Johnston
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Reply #4 - Dec 5th, 2008 at 10:42am  
The modem may need restarting (Help screen and click Restart) or power cycling (using the AC mains wall socket switch or the AC mains wall plug.) now that the new downloads have been successfully received.

If that does not work, then I suggest you contact your service provider again for assistance.

Best regards, Eric.
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Reply #5 - Dec 5th, 2008 at 1:58pm  
Definitely contact the provider with your issue. Some don't have "TCP Acceleration" capability at all - so what you're seeing may simply be your modem telling you that. I've also read where one provider actually charges extra for the feature.

//greg//
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Reply #6 - Dec 6th, 2008 at 1:59am  
Thanks,everybody for been there, my link is finally up after recreating the site from the NOC.

regards, Femi delson
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