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Problem: iDirect 3x Slow Email Attachments

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papayeya
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Dec 22nd, 2009 at 11:38am  
Dear Members,

We recently switched from HUGHES HN7000S to idrect 3X series. Before in HUGHES the email attachments were perfect. Now on idirect 3x Series the email attachments are really slow.

Download is ok
Browsing is OK
Sending Files via MSN is OK
Email Attachments: Not O>K and very slow


Here is the MRTG from the link after what they said they increased the upload link for us to the maximum.

note that the link is: 512 Up/2Mb down 1:10 with a public IP.


Find below the MRTG picture

...



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ICQ | YIM  
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A.Walker
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Reply #1 - Dec 22nd, 2009 at 11:58am  
We have an X3 service on W3A which works well if you wnat to try it we can arrange a free test , please contact me

anthony@bentleywalker.com
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Castor Networks B.V.
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Reply #2 - Dec 22nd, 2009 at 12:23pm  
I see no any problem on the graphs...
You are getting excellent service in my point of view.
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Maher Haddad&&Sales Director MEA&&Castor Networks B.V.&&
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papayeya
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Reply #3 - Dec 22nd, 2009 at 12:30pm  
Yes this is what is the HUB is saying. Am not assuming their services is bad. But the problem is our email attachments doesn't go :S.


Is it perhaps the Emails uses UDP and our UDP graph is really low comparing to TCP?
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Castor Networks B.V.
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Reply #4 - Dec 22nd, 2009 at 5:50pm  
Maybe the problem is from your mail server. Between, who is the provider????
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Maher Haddad&&Sales Director MEA&&Castor Networks B.V.&&
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Reply #5 - Dec 28th, 2009 at 5:57pm  
Were you trying to upload when this graph was taken? 512 10:1 comes out to a minimum of 51.2Kbps and you were getting 256 during that graph. I would advise that you isolate your network to a single computer and cease all other traffic. Once you have no traffic, try to add an email attachment and look at how your mrtg graph reacts. This will narrow down if its a bandwidth usage issue or a technical issue (which is a good place to start). Also if its over an webmail client, Is the webmail client SSL oriented? Look for HTTPS in the url.
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