errorstack modem3100

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saigone Member ★★ Offline Posts: 3	May 11^th, 2010 at 2:58pm hi i have an urgent problem. i upgrading the firmware of my modem iDirect 3100 the 8.0.2 to 9.0.0.7. after that i did a telnet and saw the errorstack and can't do anything in the modem. i try ta access via linux but i can't. what am i suppose to do to access and solve this problem? please help me.
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yazzdan Member ★★ Offline Posts: 47	Reply #1 - Jun 11^th, 2010 at 2:04pm RMAed Recommened !
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Ex Member Ex Member	Reply #2 - Jun 11^th, 2010 at 6:27pm Your options file is corrupt. Why cant you access console? Is the unit in a reboot cycle?
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dot Senior Member ★★★ Offline Posts: 118	Reply #3 - Jun 14^th, 2010 at 12:15pm The 3100 modems are not supported under 9.0.0.7....
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Eric Johnston Senior Member ★★★ Offline Posts: 2109	Reply #4 - Jun 14^th, 2010 at 4:31pm I'm no expert on iDirect but I just wonder if there is some way the software can be backed up on some external storage prior to a modem being upgraded/modified ? In case of problems, the whole lot can then be reloaded from scratch. �Surely this must be what happens in manufacturing ? Best regards, Eric.
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dot

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Reply #5 - Jun 15^th, 2010 at 1:44pm

Hi Eric

There are three pieces to the iDirect software the way I understand it. The operating system which is loaded by the boot loader - I have only ever seen this deleted when someones fiddles. Second is the Falcon process which includes code loaded into the FPGA chipset and some linux applications - these are reinstalled using iSite as updates and package files. The third bit is the options file which is a text file and is created by the hub operator and always available from them. So there is no real need to backup anything because its all available for reinstallation and there is a documented procedure to do it all.

« Last Edit: Jul 2^nd, 2010 at 8:18am by Admin1 »

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yazzdan Member ★★ Offline Posts: 47	Reply #6 - Jul 2^nd, 2010 at 7:45am Correct !
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Green_A_O Senior Member ★★★ Offline Posts: 90 Nigeria	Reply #7 - Jul 29^th, 2010 at 3:49pm Hi, if you can boot to redboot> which i think is very possible, then u may get your modem back. It is very tru that 9.0.0.7 does not support 3100. things u need 1. ZImage 2 download how to recover line cards (study carefully) u can download from talia.et support 3. Putty, tftp etc.
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