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  Satellite Internet forum › iDirect Forum: hubs and terminals › errorstack modem3100
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errorstack modem3100

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saigone
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May 11th, 2010 at 2:58pm  
hi i have an urgent problem. i upgrading the firmware of my modem iDirect 3100 the 8.0.2 to 9.0.0.7. after that i did a telnet and saw the errorstack and can't do anything in the modem. i try ta access via linux but i can't. what am i suppose to do to access and solve this problem? please help me.
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yazzdan
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Reply #1 - Jun 11th, 2010 at 2:04pm  
RMAed Recommened !
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Regards,&&Syed Irfan Hasan&&iDirect & VSAT Engineer
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Reply #2 - Jun 11th, 2010 at 6:27pm  
Your options file is corrupt.

Why cant you access console?  Is the unit in a reboot cycle?
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dot
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Reply #3 - Jun 14th, 2010 at 12:15pm  
The 3100 modems are not supported under 9.0.0.7....
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Eric Johnston
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Reply #4 - Jun 14th, 2010 at 4:31pm  
I'm no expert on iDirect but I just wonder if there is some way the software can be backed up on some external storage prior to a modem being upgraded/modified ?

In case of problems, the whole lot can then be reloaded from scratch.  Surely this must be what happens in manufacturing ?

Best regards, Eric.
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dot
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Reply #5 - Jun 15th, 2010 at 1:44pm  
Hi Eric

There are three pieces to the iDirect software the way I understand it. The operating system which is loaded by the boot loader - I have only ever seen this deleted when someones fiddles. Second is the Falcon process which includes code loaded into the FPGA chipset and some linux applications - these are reinstalled using iSite as updates and package files. The third bit is the options file which is a text file and is created by the hub operator and always available from them. So there is no real need to backup anything because its all available for reinstallation and there is a documented procedure to do it all.
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« Last Edit: Jul 2nd, 2010 at 8:18am by Admin1 »  
 
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yazzdan
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Reply #6 - Jul 2nd, 2010 at 7:45am  
Correct !
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Regards,&&Syed Irfan Hasan&&iDirect & VSAT Engineer
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Green_A_O
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Nigeria
Reply #7 - Jul 29th, 2010 at 3:49pm  
Hi,

if you can boot to redboot>

which i think is very possible, then u may get your modem back.

It is very tru that 9.0.0.7 does not support 3100.

things u need

1. ZImage
2 download how to recover line cards (study carefully) u can download from talia.et support
3. Putty, tftp etc.
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