Tooway unusable in the evening

1. Dish mis-pointing is one possibility. The satellite moves slightly in a tiny daily pattern: circle, ellipse, figure of eight or similar.  Your dish pointing should ideally be towards the centre of the long term average satellite position. See below:

With a serious dish pointing error, as shown in the figure, during part of the day the performance will be poor, particularly at the higher 30 GHz frequency where the beam-width is narrower.  Only when the satellite is to the  bottom right (part of the day) will the performance will be excellent. The situation a month later may be quite different with the satellite moving around elsewhere within its station-keeping box.  It slowly drifts east or west according to occasional thruster firings.  The north-south shape gradually increases in magnitude (0.8 deg per annum) and requires more frequent thruster firings to keep it within +/- 0.1 or +/- 0.15 deg inclination.

2. An alternative explanation is dew/moisture/water-film/water-drops on the feed or dish which appear in the cooler evening/night time.
Do things improve if you dry the feed window and dish ?

3. A further, and quite likely explanation is that your are being deliberately throttled during times when the satellite is congested by the traffic demands from many other active users. If you are a generally heavy user you are likely to be affected when light users become active and they need to be given a chance.

Download and keep a copy of this document:
https://www.accesointernetsatelital.com/Data_speed_congestions.pdf

The fundamental problem is that each beam only has up to 400 Mbit/s capacity and, with several thousand (possibly rising eventually to 12000 ?) sites per beam, congestion is inevitable when everyone has unduly high expectations of both bit rate (<20 Mbit/s)and Gbytes downloaded.

Quote:


No, it's not.
Your signal levels are OK and your provider is fobbing you off ... the Forward threshold is 10.0 dB but the Return threshold is 8.5dB and your signals are above those thresholds. It's wrong of them to suggest that your dish pointing is the reason for poor performance in the evening.

It's the satellite operator, Skylogic, who apply the throttling and your provider probably has no say in this ... but they should be honest with you.

The return link SNR refers to the received quality of your transmitted bursts which will have been received and measured at the teleport hub gateway. Such measurement results are then presumably sent to the "Check Portal" web server.

Your uplink beam-width (at 30 GHz) is narrower than your receive beam, so dish pointing is critical to get a good uplink result from your site.

I have no idea how to interpret the "Accounted Volume and Max Speed Status". Incidentally, they should be using a lower case k, not K.

I have moved your image to the satsig server and reduced the image file size from 96k to 29k bytes, by reducing the quality.

Quote:

That's interesting, but what's puzzling me now is that my forward SNR is much lower than my return SNR.  Right now https://checkportal.skylogicnet.com/ is saying

Forward SNR      8.6 dB
Return SNR      11.08 dB

I don't understand how that can make sense ... I mean, how can the fragile uplink be getting 11.08 while the presumably more robust downlink is only getting 8.6?  I'm near the Northern edge of beam 19 (green, central Italy), and the weather here is fairly rainy.

Finally got to the bottom of it and it is quite astonishing how shitty this throttling by Tooway is. I am being throttled in peak hours because I download too much data in the free "unlimited period" if you use more than 1GB of data a night in the "unlimited" period between 11pm and 7am you are abusing the system. I find this incredible!

I am being told that I need to download during peak hours and stay within my 50GB and I will be fine and speeds will be fine too. In other words this free "unlimited" during the night data is a complete lie as it will affect your download speeds at other times.

Can't wait to dump this awful service when my village eventually gets it's wireless service up and running.

Cheers
Chris