Our customer has relocated an Intellian v240C to its current location. All diagnostic tests have passed, and there are no active alarms. However, the received signal performance is lower than that of the 1.8 m fixed antenna. With the v240C, we are measuring an Es/N0 of 6.0 dB, whereas the 1.8 m antenna achieves 8.0 dB.

Has anyone experienced this specific issue previously? I would appreciate any guidance on potential root causes.