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Sep 14th, 2007 at 6:48pm
There are so many requests like this - I don't understand it. Doesn't your network operator handle this?
If you are buying service from a network operator and they won't help you troubleshoot your connection and hardware, and then help process the RMA for your equipment if that is determined to be the fault, then you don't have the right network operator.
Unless the policy has changed, iDirect generally requires that network operators manage the RMA process for their clients when they need repairs.
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