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Apr 13th, 2008 at 8:17pm
To Y2J: You need to contact the vendor for your VPN solution to get assistance configuring it. Whether it runs over iDirect or any other broadband satellite service does not matter - they all have the same latency issues. You can overcome the latency restrictions by using pre-acceleration equipment, or hosting your VPN appliance in the teleport, among other workarounds. As I understand from your posts, you are trying to simply get the VPN to work, and it sounds to me like it worked previously because you had a public IP, and it doesn't work now, because you're using a private IP that probably changes every time DHCP assigns a new address. The simplest solution is to get a public IP and then get your VPN vendor to talk you through the configuration. That should solve the connectivity issues. A VPN, if properly configured with private IP addresses should always work unless the network operator specifically blocks it. The latency issue is another issue entirely, and it has a significant impact on performance. Search this forum for VPN solutions - the standard workarounds for addressing VPN latency have been posted on multiple occasions. Note, that I have seen situations where VPN performance suffered because the customer had requested that QoS be configured to de-prioritize UDP in an effort to restrict voice and video services on their circuit. They did not realize that IPSec and PPTP wrap up the original TCP packet in a UDP frame, so they were de-prioritizing their VPN to the extent that it didn't work. With proper QoS configuration (use the IP address of the appliance) this issue is easily solved.
To HVYMTL: You have mentioned a good alternative VPN solution. Citrix works because it uses SSL-VPN technology. It encrypts the data, but not the headers, thus TCP Acceleration that is built into most broadband satellite solutions today can do its job. The problem is, many people in remote offices are mandated by their corporate data centers to use IPSec or PPTP, and these VPNs encrypt/encapsulate the entire packet, thus TCP Acceleration doesn't work since it can't see the TCP headers. When you are in this situation, then the only options are to look at the available work-arounds, which include pre-acceleration devices from companies such as iDirect, UDCast, Mentat/Packeteer and others. These devices add to the cost of the solution, but they do work to overcome the limitations that latency imposes on VPN connections.
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