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Apr 1st, 2008 at 5:57pm
First, you need to find out who your network operator is, and I don't mean the local guy who sold the system; I mean the network operator who owns the iDirect hub. Insist that your local contact provide you with this information and contact their NOC.
If he won't tell you, then try running a traceroute to a site on the Internet and look at the first hop to see if it provides enough information (i.e. go to a Command Prompt window and type "tracert www.yahoo.com" and see what information is provided for the first hop. There may be a name identifying the router. If not, you may be able to get more information by trying a "whois" on the IP address of the first hop:
https://tools.whois.net/whoisbyip/
Once you figure out who your network operator is, you should be able to get some support from them. If they won't support you, switch to a new network operator. Your operator should also give you the passwords to your system.
Several people have discussed some of the potential problems here. If this began after a big storm there is a good chance your dish was blown out of alignment and the peaking is marginal. Working with the NOC to ensure a good alignment and cross-pol will eliminate that issue.
Satellites do not sit still in orbit, they move in a figure "8" and if you are aligned at the far end of the "8" then you may fall out of the service as the satellite moves to the other end of the "8." I wouldn't expect this to be so predictable as to happen at the same time every morning though. However the first place to start is to ensure that you are properly pointed.
Carefully check the feed horn for any moisture. I recall a site in Africa where it would cool off every morning causing humidity to condense inside the feed horn. As it heated up, the moisture would evaporate and the system would start working again. Another site in Africa had birds that would roost on the dish and their weight would move it out of alignment.
Interference can also be a problem. A site in Mosul, Iraq had a similar problem when they turned on the Radar used to detect incoming rounds. Is there a generator or something else that fires up during this period? A bandpass filter can fix this. Your network operator should be able to supply this or help direct you to a supplier. They will know what frequencies your system uses so the correct filter can be ordered to filter out the interference.
The critical thing here is to gain access to the network operator who is actually delivering the service. A "good" service provider who resells a network operator's service is worth his weight in gold, as they can assist with LAN problems, wireless technologies, PC issues, DHCP, bandwidth management and a host of other things. A poor service provider who is simply reselling the network operator's service, who has no specific expertise, and who brings no value-add can be a hindrance as you are discovering - particularly if they prevent you from reaching the network operator's NOC for support.
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