SatSig topic:

Idirect 3100 Redboot recovery

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Nov 17^th, 2008 at 1:48pm

Hi All,
I have an Idirect 3100 modem am trying to recover

The loading/booting process stops at redboot> shown below
------------------------------------------------

DRAM Test ................
DRAM Test Successful
+Ethernet eth0: MAC address 00:60:43:00:00:00
IP: 192.168.0.5/255.255.255.0, Gateway: 192.168.0.3
Default server: 192.168.0.1

RedBoot(tm) bootstrap and debug environment [ROM]
release, version "iDirect 1.1" - built 16:16:40, Apr 29 2005

Platform: iDirect iDS Platform (XScale)
Copyright (C) 2004, 2005 iDirect Technologies, Inc.

Copyright (C) 2000, 2001, 2002, Red Hat, Inc.

RAM: 0x00000000-0x10000000, [0x0001c540-0x01fd1000] available
RAM: 0x00000000-0x10000000, [0x0001c540-0x01fd1000] available
== Executing boot script in 5.000 seconds - Press <Space Bar> to abort
RedBoot>

---------------------------------
When i type "fis load linux"
then Exec
the screen print post/report is

---My troubleshooting steps------------------------------------
RedBoot> fis load linux
RedBoot> exec
Using base address 0x01600000 and length 0x00100000
$T050f:00600000;0d:0000b4ec;#71

The pinging stops to respond at the point.
I will have to recycle the power of the modem to get back to redboot

----My troubleshooting steps-----------------------
I can ping from hyperterminal to my computer
I can ping the modem from my computer
I cant telnet the modem
Winscp cant access the modem. its not a password problem
its like falcon is not loaded/working (Not sure)

=-----------------------

How can i make winscp work or access the modem.
Note, I can ping the modem from console and network.

I need step by step help using redboot commands to recover the modem

Thanx

n57green@gmail.com

Nov 17^th, 2008 at 7:46pm

Quote:

---------------------------------
When i type "fis load linux"
then Exec
the screen print post/report is

---My troubleshooting steps------------------------------------
RedBoot> fis load linux
RedBoot> exec
Using base address 0x01600000 and length 0x00100000
$T050f:00600000;0d:0000b4ec;#71

Did you use the string:
exec -c "root=/dev/mtdblock2 console=ttyS1, 9600 single"

If the above works, you will be left with /# ....which is indicative of a login without password.

Nov 18^th, 2008 at 2:51pm

Hi M,
Thank for your response,

I just tried using the command and string

exec -c "root=/dev/mtdblock2 console=ttyS1, 9600 single"

...my steps......................................................
RedBoot>
RedBoot> fis load linux
RedBoot> exec -c "root=/dev/mtdblock2 console=ttyS1, 9600 single"
Using base address 0x01600000 and length 0x00100000
$T050f:00600000;0d:0000b4ec;#71

if i press any key on my keyboard this information $T050f:00600000;0d:0000b4ec;#71 shows up.

its behaves as if it wants to execute the command but cannot load it. (

What will be the outcome if I use this command to format

fis init

From A. O. Green
n57green@gmail.com

Nov 19^th, 2008 at 11:55am

Not sure. You are definitely having a problem with linux and that box may need to go back to iDirect.

You can attempt the init command, but that decision resides solely with you as I am unsure of the outcome. It is a tough situation. If you were able to touch that box with SCP we might have a doorway in....but since you cannot, we are at a standstill unless other members have a recommendation.

Nov 21^st, 2008 at 1:05pm

Hi M/All

I tried the fis init command on my idirect modem (3100)

it formatted the section that has to do linux

Before the "fis init" command, I had the following in the box
..........................
fis list
...........................................................................
RedBoot> fis list
Name    FLASH addr Mem addr
RedBoot       0x50000000 0x50000000 0x00040000 0x00000000
Linux 0x50060000 0x01600000 0x00100000 0x01600000
RootFS 0x50160000 0x50160000 0x00E80000 0x01600000
FIS directory    0x50FE0000 0x50FE0000 0x0001F000 0x00000000
RedBoot config 0x50FFF000 0x50FFF000 0x00001000 0x00000000
........................................................................

After the "fis init" command

.........................................................................

RedBoot> fis list
Name    FLASH addr Mem addr Length Entry point
RedBoot       0x50000000 0x50000000 0x00040000 0x00000000
FIS directory    0x50FE0000 0x50FE0000 0x0001F000 0x00000000
RedBoot config 0x50FFF000 0x50FFF000 0x00001000 0x00000000
-----------------------------------------------------------
the missing folders or files are
-------------------------------------------------------------

Linux 0x50060000 0x01600000 0x00100000 0x01600000
RootFS 0x50160000 0x50160000 0x00E80000 0x01600000
----------------------------------------------------------------
Questions
1. How can i get linux files or image back into the system?
2. where would I find the files to download from the internet?
3. Step by step procedure to install the files.
..................................................................
I think the file is call zimage

My modem details
Idirect 3100

redBoot(tm) bootstrap and debug environment [ROM]
release, version "iDirect 1.1" - built 16:16:40, Apr 29 2005

Platform: iDirect iDS Platform (XScale)
Copyright (C) 2004, 2005 iDirect Technologies, Inc.

Copyright (C) 2000, 2001, 2002, Red Hat, Inc.

RAM: 0x00000000-0x10000000, [0x0001c540-0x01fd1000] available
FLASH: 0x50000000 - 0x51000000, 128 blocks of 0x00020000 bytes each.

Looking Forward for all your contributions

best Regards

Green A. O.
n57green@gmail.com

----------------------------------------------

Nov 21^st, 2008 at 3:17pm

The only place I know of (where the file can be obtained) is from iDirect. Do you have an iSupport agreement with them.

Anyone else have a recommendation or know of a source that you can obtain the files?

Nov 25^th, 2008 at 12:30pm

I'm not sure if anyone else knows how to do it, but Mike i think you are correct when you say it's only from iDirect that you will get those files.

the modems have a proprietary version of Linux loaded, I know this as I have had 2 modems fail with missing Linux files and both had to be returned to iDirect to be sorted out. they don't give out the Linux portion of the software. it doesn't look to be image (iDS) related so I think it's a case of RMA if you can.

Apr 5^th, 2009 at 12:00am

Hello,
I tried to recover my modem and now I am stock at the same message you got:
Using base address 0x01600000 and length 0x00100000
$T050f:00600000;0d:0000b4ec;#71
I am woundering i you have been able to solve this issue?
if you have, please let me know what you did.
Thanks

Apr 5^th, 2009 at 1:37am

If you are going to do this yourself, you will need access to the NMS image sets.

Do you have access to the NMS cumulative_update package (for your iDS version)?

If you do not have access to the NMS and your provider is unwilling to unzip the cumulative update pkg for you, then go ahead and start the RMA process for that box.

Apr 5^th, 2009 at 2:25pm

Hi Mike,
Thank you for you response.
Actually what happened is that I recovered the password then I wanted unlock the 3100 modem by eplacing the image, I uploaded the cumulative update pkg and the remote image for the new provider but the lock still there it was not removed, by the way this method would remove lock from x3 but not infinite, I asked a friend to access my PC using Teamviewer to unlock attempt using Redboot which we had sussfully done before with another modem but it turns out that method is useful with modem REV E and below but the modem I am trying to unlock now is REV J. ever since the last attempt, I keep getting this message, Using base address 0x01600000 and length 0x00100000
$T050f:00600000;0d:0000b4ec;#71 ,
I am trying to either unlock the modem or put back the image that was in the modem before so that I can put it online for the old provider to remove the lock maybe you can help me with this.
also if you are familier with Teamviewer, I can give you an access to the modem.
Thanks

Apr 5^th, 2009 at 5:13pm

Do you have the ability to unzip the cumulative update file? If so, you will need the file called: zImage to recover that box.

Apr 5^th, 2009 at 11:21pm

If you mean nornal unzip using winzip yes.
I know the installation command for the Cumulative Update package file

tftp_package.sh <ip address> cumulative_update-X_Z_Y.pkg

then I need to instal the image for the old provider which I can do also through hyper terminal

the installation command for the Software Image package:

tftp_package.sh <ip address> <device-X_Y_Z.pkg>

but i don't seem to be able to load the Linux kernel using:

fis load Linux
exec -c "root=/dev/mtdblock2 console=ttyS1,9600 single"

since every time i try i get this message:

Using base address 0x01600000 and length 0x00100000
$T050f:00600000;0d:0000b4ec;#71 ,
fis load Linux
exec -c "root=/dev/mtdblock2 console=ttyS1,9600 single"

How do I go about loading linux ?
If you can give me the link for the cumulative update file and the commands above are correct, I can do this
Thanks Mike for your help

Apr 6^th, 2009 at 11:27am

The modem has no image at the moment beuse we flushed the memory in our attempt to unlock it.

Apr 6^th, 2009 at 11:58am

Not WInzip. You will need to unzip that cumulative update file on a linux machine. That is why I asked if you had access to the NMS. The image sets naturally reside on the NMS, so it is the perfect place to unzip that file to a tmp directory, and use it to recover your modem. It is a relatively easy process, however the prerequisite is your ability to unzip that cumulative updte pkg.

M

Apr 6^th, 2009 at 4:00pm

Mike,
I see what you mean.
Actually if there is set of commands available to me, I can do it myself and I can give full access to the modem remotely through Teamviewer. I know this is too much to ask but I really want to get this modem fixed so I can use it

Apr 6^th, 2009 at 4:13pm

I also want to mention that I have 4m connection only connected to 1 pc which makes teamviewer remote connection really VERY fast

Apr 7^th, 2009 at 12:19pm

What iDS version are you operating on? Is there any way that you can have your ISP unzip the cumulative update file from the image sets on their primary NMS?

If they are willing, I will provide you the command line strings they will need to extract the file you need into a temp folder on their NMS...then, they can possibly email or FTP it to you to use to recover that box. Bottomline, you need that file to get started.

M

Apr 7^th, 2009 at 5:20pm

Mike,
/ # /usr/sbin/falcon --version
Code Version: 8.0.2.7
Build Comment: Release build
Build Label: NetModem-8_0_2_7

9130-0028-0003 REV J

I tried to check for nms server with IS does not look like I can do it thorugh them.
Is there any place online that can help with extracting the file like those hosting company?
Is it posible that you can find this and I receive the file for my box to recover it?
I really need your help on this
Thanks

Apr 8^th, 2009 at 12:01pm

It is not likely that you will see such files/software on the open internet. I dont have access to 8.0.2.7 image sets. Is your hub operator (ISP) willing to help you? If so, I will provide the command lines to unzip that update.

Apr 8^th, 2009 at 7:25pm

Mike,
I do have cumulative_update-8_0_2_7.pkg?
I have this file
If this is what I need, send me the command lines and I will do install it.
Thanks

Apr 8^th, 2009 at 8:27pm

I will send you the commands, but you will need a linux box to unzip it to /tmp and move it to a client. Let me know if/when you are succesful.

Apr 9^th, 2009 at 1:12am

Mike,
Just to recap, I will ask m ISP to unzip cumulative_update-8_0_2_7.pkg using their linux box and extract the zImage to /tmp and use this image to recover the box using the commands you are going to send me, Is this correct?
Thanks

Apr 9^th, 2009 at 11:51am

Yes, those procedures will unzip the cumulative update to the /tmp on the NMS. They will then need to find a way to send you that file (FTP site, etc). You have to have that file on your client to resolve your problem. When the time comes, you will also need a copy of iSite for 8.0.2.7.

Apr 10^th, 2009 at 7:25pm

Mike,
Ok. I got the procedure now.
I will try to get the unzip the cumulative update and get everything ready in the meantime, please get the commands ready. I am excited about this becuse lots of prople can actually benfit from this procedure if we are successful> I will keep you posted on this every step till we get the modem successfully recovered.
Thanks

Sep 15^th, 2009 at 5:16pm

Dear Mike,
I have been able to extract the "zimage" file and other files from the cumulative_Update.pkg. The process is simple but it took me timefor this reseach .

Now I have the file. The zimage file is less than <1M
dated back to 2007

I can now extract any file from remote-X-Y-Z.pkg and cumulative_updage-X_y_Z.pkg

Now that I have the file "zimage", how can i install it into my iDirec3100

Recaps

I formatted my iDirect 3100 using "fis init"
therefore Linux is formatted.

That modem loads up to redboot>

I have to following

1: Modem boots to redboot>
2. I have "zimage" from cumulative_Update-7_1_1.pkg
3 I cumulative_Update-7_1_1.pkg
4 Remote-7_1_1.pkg
5 Isite 7.1
6 Winscp, Putty, Telnet

I need now to know how to make the modem work again

You said I needed to fine a way to get the zimage file extracted from the cumulative update-7_1_1.pkg

This is now achievable.

Can you how guide me on how to get the modem up?

Regards

Green A. O.
n57green@gmail.com

Sep 16^th, 2009 at 2:18am

Have you read your PM's?

Word of warning. You need to be capable of loading software packages manually. If you are not versed/educated in that process, you need to get ahold of an iDirect Modem Recovery document and read it. You are going to need WinSCP and a console connection to the box.

Check you PMs. I sent you message regarding your desire to load zimage.

Sep 16^th, 2009 at 2:51pm

dear sir
i have the same blem
i have also the zImage (iDs:8.3.1).
i need how to load zImage please.

Sep 20^th, 2009 at 5:48pm

Dear Mike

Please can you resend the procedure again on how to load the zimage file.

I have putty, winscp,

I have gone over my mail but cant find it.

I will be looking forward to received your mail

my email:

n57green@gmail.com

Oct 20^th, 2009 at 2:03am

I had the same issue.

Once i performed 'fis load Linux' i had to then enable ssh deamon.
Checked the modems default gateway "route print" and made sure that the default was my laptops IP address. Once i could ping both ways, I set up a tftp server on my laptop and ran the commands from the console to retreive the remote package.
Once retreived and installed I cat'ed in the options file to the remote and reset the modem.
All good!

Took a couple of tries to get it going but finally got it.

Cheers,

Oct 27^th, 2013 at 11:58pm

Dear Mike,

Please i have the same problem.

Can you send me a procedure to load zimage?

my e-mail is dmepin@gmail.com

Thank you

Nov 2^nd, 2015 at 8:58am

Dear all,

I have same problem, i have domaged my idirect evolution x3 while atempting to recover it. File missing is lunix and rootfs please help me with procedure to recover and make it Alive again.

My e-mail adresse:ndeopatrick@gmail.com