DW 7000+"stuck parameters" Problem, Balad Iraq

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Mar 23^rd, 2009 at 5:21pm

we purchased a 1.2 meter dish and modem from an outgoing unit for use on the WAFA network.

we are aiming at EutelSat W1 at 10E
Freq:15240
Rx Symbol: 30000000

I've pointed the dish and started receiving a solid 29 signal, which tells us that the frequency in the modem is wrong. So I check the modem and its set to something like 11000

Everytime I change it to 15240 and apply changes, the modem resets and the frequency is back to 11000

this is driving me nuts!.

Mar 23^rd, 2009 at 6:21pm

Please read this similar experience and the use of rf command (reset to factory default).
https://www.satsig.net/topics/satsig-topic-num=1223940768.htm

Note that someone reported that doing rf caused permanent problems with the software downloads. It is conceivable that the 'stuck parameters' symptom could be due to a hardware fault.

In view of the risk of permanently making the modem useless I recommend you contact your service provider and get their instructions as to what to do to solve the problem of stuck parameters on the configuration screen.

If you follow their instructions and it does not fix it then they may be able to replace the modem.

Best regards, Eric.

Mar 23^rd, 2009 at 6:45pm

Well I absolutley don't want to turn my modem into a paperweight, however the guy I've been talking to at WAFA keeps telling me to take screenshots of this and that and then he just points out to me that the frequency is wrong and no matter how many time I try to explain to him that it doesn't save he just tells me that we have to put in the right numbers. Then he tried to tell me that if we didn't input the ip address info correctly that the signal would never go above 29 and well all know that is BS. I'm having serious communication problems with the support ppl at WAFA.

Mar 24^th, 2009 at 5:03pm

I've spoken today to my friendly expert on DW7000. The "stuck parameters" symptom is a known anomaly that does occur occasionally.

The cure is to telnet in and apply the command rf (reset to factory default).

I do not recommend you try this command without being instructed to do so by WAFA, your service provider.

Best regards, Eric.

Mar 25^th, 2009 at 12:20pm

Good advice Eric, thank you.

I have contacted Wafa and also sent an email to William to help him complete the rf command procedure and supply him with the correct parameters needed to reconfigure the modem after the rf command.

Best regards, Alex Gibson.
Technical Support Team, Bentley Walker Ltd.

Mar 25^th, 2009 at 4:56pm

Hi William

We are in touch on emails and hoping to get to bottom of this

Regards
Kamal Arjundas

Mar 27^th, 2009 at 4:05pm

Bentley Walker Ltd are working closely with Wafa to ensure that your issue is resolved as quickly as possible.

Mar 30^th, 2009 at 11:50am

Hi Sir,

I understand from Wafa that the problem has been solved and the modem is working fine now.

Regards

Paul
Bentley Walker Ltd

Email me:eric@satsig.net

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