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Aug 28th, 2009 at 1:55am
We have 2 teleports here in Anchorage, Alaska. One is our C Band with a 13M Antenna going to G18 @ 123W .. Our other is a 9M for Ku band which is going to H1 @ 127W. We own both of our teleports, and they are for our customers only (though we do host a few other SCPC services for people). We are the largest communications provider in Alaska, so we have our hands full without taking on outside VNO's etc.
You'd have to call your rep on price (clinger is my rep) but I can say that even though it SEEMS expensive (we paid around 100k ballpark and also paid for the 10k install) it's really not. You get 2 x PCMA + Miteq 1:1 protection switch. It's actually a really sweet system, and the savings justified it 1000x over. Especially when you have recurring bandwidth costs in the order of magnitude we do (15-17 transponders per month) it was really a no brainer.
We have 2 NOC's .. Our NOCC (Network Operations Control Center) and our CNCC (Customer Network Control Center) both of which are in the same building and have different priorities. NOCC handles our core infrastructure (fiber to seattle, satellite systems, cable tv systems, cable modem systems) and CNCC handles all of our contracts and customer related (CPE) outages and notifications. They are both 24x7x365 and our guys are really good about staying on top of alarms. We don't co-locate anything aside from our connections for fiber at different IXC's around the US.
All in all, we (especially I) have been really happy with iDirect performance over the last year. They really got it together, and it's showing. Things are supported much better, bug releases are much more straight forward, DOCUMENTATION is much better! All of the guys they have there are top notch, and we're now beginning to really make headway with out networks.
By the way, ABS is no longer a free feature in idx 2.0. There will be a replacement, but ABS is going to become a licensed feature post idx 2.0. No joke, if you are using it now and upgrade you have to buy it. There is an ABS-lite version - but I haven't seen it yet.
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