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Jan 18th, 2012 at 11:14am
Dear Piere,
It sounds like a link budget issue; either the uplink was not designed properly, or you have some problem on your site.
When NOC says the BUC is saturated, it means that it cannot transmit strong enough for them to receive your transmission good.
Some possible reasons for this: 1. Link budget was not prepared well: Maybe you need stronger BUC or bigger dish. Or maybe you should decrease your data rate on your Tx so the BUC will manage with it. 2. Some problem on your Tx chain that attenuates the signal too much, like Tx cable is too long, or of wrong type, or connector contacts are not good enough. 3. Maybe the focal point is not good enough, in this case you will need to check the ABCD of the dish. Maybe the dish is not pointed good enough. But as you manage to get 18v on isite, and I can imagine you have been playing with the pointing for some time, I would leave this option for second phase.
Anyway - keep insisting with your NOC - if they provided you with the equipment - then they should hold responsibility for it as well and assist you with the troubleshooting! I dont know who is your service provider, but unfortunatelly we have noticed that most of NOC guys lacking the required knowledge, and have no practical experience at all. Maybe you shoud try to escalate it to a senior engineer.
Good luck, Nimrod
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