SatSig topic:

Disconnection on some spot beams

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Sep 30^th, 2013 at 8:29pm

Some customers are reporting disconnections on some beams. I am without problems yet, but i don´t know in the future.

Oct 1^st, 2013 at 10:12am

Still no network connection on my beam (Provence region). Been down since late afternoon yesterday. Europasat posted outage message at 18.40 yesterday. Since then nothing. Nada. At least an update on the nature of the problem would be useful.

Oct 2^nd, 2013 at 6:24pm

Problem resolved. And it turned out to be at my end. Called Europasat's technical department, who advised me to try to connect a computer directly to the viasat modem. It turned out that the internet signal was fine coming out of the modem, but it sort of disappeared going through my router, an Apple Airport Express. It had been working perfectly since I installed it a year ago, but a recent software update seems to have confused the allocation of IP addresses across my network. The very helpful Europasat technician recommended that I change the IP address allocation (see https://discussions.apple.com/thread/3692977?start=0&tstart=0). i also changed my network name throughout my system. Now everything is back to normal.