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  Satellite Internet forum › iDirect Forum: hubs and terminals › Request time outs on I-monitor
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Request time outs on I-monitor

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xband
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May 17th, 2011 at 6:42pm  
Hello guys, I need some expert advice

Im currently troubleshooting Request Time Outs showing in the Latency tab of the I-monitor software

for a stabilized antenna 1.2 meter with an 8 W BUC

Do you think this may have to do with the I-Direct 7000 series Netmodem or the Codan BUC ?

The chain looks clean

Thanks
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« Last Edit: May 17th, 2011 at 8:27pm by xband »  
 
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Reply #1 - May 22nd, 2011 at 12:37pm  
Assuming you are managing the hub? What is the events and conditions tab telling you?  UCP or ACQ?  If ACQ then the modem is clearly out of the network and not up layer 2.  If UCP is present, then the modem is out of the network at layer 3. 

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xband
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Reply #2 - May 30th, 2011 at 6:26pm  
Hi, no I was at the remote side, but with I-monitor I was checking the hub remotely, I would get a big number of Request Time Outs in the Latency tab, the Events and Conditions tab was clear.

The issue is now rectified we concluded that it must have been interference/atmospheric scintillation

Thanks
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Reply #3 - May 31st, 2011 at 12:58am  
That could have been the culprit, but more often then not, latency timeouts are the result of overcontention or being down at layer 3.Smiley
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