Logo

Satellite Internet Forum.
Please note that this forum is now READ ONLY and closed for login and changes
The new forum is here Space and Satellite Communications forum

Welcome, Guest.
Welcome to this satellite broadband discussion forum. Wherever you are and whatever your problem we are here to help each other. Connecting to the internet via satellite is not always easy but is critically important to those in remote places or with poor terrestrial infrastructure. Both service providers and customers are encouraged to contribute. Read the Forum rules.
      Satellite internet forum          

Calling TooWay ISPs: Regrade tarif mid term?

(Read 2348 times)
MrMuckyPaws
Ex Member


Dec 11th, 2012 at 3:10pm  
Hello,

I am currently on Tooway 18 and normally use most of my 26GB download per month, however over Christmas I anticipated that could easily use more so I contacted my ISP to see about upgrading to Tooway 18+ for December and Jan.

I was told that if I did then I would not be able to downgrade afterwards which is very disappointing. Most other cable/fibre ISPs I know allow you to regrade without penalty.

Is this stuborness common across Satellite ISPs? Does anyone else permit their customers to regrade to suit their needs.

I also think ISPs should be trying harder with their pricing now. If I upgraded it would cost 90pcm whereas new customers only paying 60 for the first 12 months, a saving of over 350!
Back to top
« Last Edit: Dec 11th, 2012 at 4:57pm by N/A »  
 
IP Logged
 
europe-satellite.com
Ex Member


Reply #1 - Dec 11th, 2012 at 4:04pm  
Quote:
Hello,

I am currently on Tooway 18 and normally use most of my 26GB download per month, however over Christmas I anticipated that could easily use more so I contacted my ISP to see about upgrading to Tooway 18+ for December and Jan.

I was told that if I did then I would not be able to downgrade afterwards which is very disappointing. Most other cable/fibre ISPs I know allow you to regrade without penalty.

Is this stuborness common across Satellite ISPs? Does anyone else permit their customers to regrade to suit their needs.

I also think ISPs should be trying harder with their pricing now. If I upgraded it would cost 90pcm whereas new customers only paying 60 for the first 12 months, a saving of over 350!

There are more ISP with the same up/downgrade rule. We advise you to buy boosters/tokens when needed, this solves your problem.
Back to top
 
 
IP Logged
 
MrMuckyPaws
Ex Member


Reply #2 - Dec 11th, 2012 at 4:07pm  
Thanks, but 10/GB is a rip off!

Quote:
There are more ISP with the same up/downgrade rule. We advise you to buy boosters/tokens when needed, this solves your problem.

Back to top
 
 
IP Logged
 
bigdishsat
Ex Member


Reply #3 - Dec 14th, 2012 at 8:49pm  
Quote:

I was told that if I did then I would not be able to downgrade afterwards 
 


Were you actually told that you could not downgrade or that it would cost you something if you did downgrade? There's a subtle difference!

The Booster is a useful tool for those of us who mostly keep to our monthly limit and then just need an extra bit when visitors arrive at Christmas (for example)

This is what the Volume Booster is designed for ... why do you think it's a rip-off?
Back to top
 
 
IP Logged
 
davidbentleywalker
Ex Member


Reply #4 - Jan 7th, 2013 at 4:31pm  
Yes, downgrades are no longer possible on Tooway except in exceptional circumstances. This was a new clause that came with the upgrading of the service plans (extra speed/double data).

Back to top
 
 
IP Logged