In today’s business, customer feedback has become an invaluable asset(Antesky is a satellite antenna manufacturer). Success is determined not just by the products we create or the services we provide, but by the satisfaction and happiness they bring to our customers.

Antesky is China’s leading supplier of cutting-edge satellite communications equipment with satellite antenna and accessories. Customers have always praised our products and services. We have also recently received some great testimonials from satisfied customers, demonstrating the excellent customer service they have experienced.

Today we are pleased to share with you a series of regular reviews from our customers about the positive impact our products(satellite antenna) and services have had on their antenna projects. This article will focus on how we implement and provide our products and sales services.
Over the years, we have insisted on implementing the above three requirements for every order. This is also the reason why we continue to receive good reviews from customers.

Today we will show Antesky shipping procedures as below.

1. Order arrangement

1.1 Assign production tasks to the factory to ensure the delivery date as per contract, and notify the customer of the estimated delivery date via email
1.2 Set up an salesperson’s order confirmation and everyone can view the project content they are responsible for.
2. Goods production and renewal

2.1 Two weeks after the goods are produced, the customer will be informed of the progress
2.2 If the production of the goods takes a long time, the customer will be notified by email every two weeks.
3. Notes on delivery and inspection

a. After the goods(satellite antennas) are produced, if there is any testing, take photos and inform the customer. From below you can see that we are testing some flyaway antennas on our site.

Testing of 2.4m motorized flyaway satellite antenna

b. After the delivery time is confirmed, the customer will be notified via email

c. Communicate with the freight forwarder about pickup time and prepare shipping information

d. After the goods are packed or picked up by the freight forwarder, we take photos and organize them to notify the customer that they have been shipped.


e. After entering the warehouse, promptly follow up with the freight forwarder to send back photos to confirm whether the goods are in good condition;

f. Follow up the freight forwarder to return the weighing data and update the customs clearance box list in a timely manner

4. Cargo transportation status report

After the goods are on board or take off, inform the customer of the ETA
After getting the bill of lading or waybill, inform the customer that the ship has sailed, update the ETA again; and send a complete set of customs clearance documents. Here client are highly praised our detailed documents, which will make customs clearance faster and easier.


5. Goods arrival report

After the goods arrive(satellite antenna system), we will contact the freight forwarder and notify the customer to pay attention customs clearance of the goods.
Two weeks after the goods arrive at the port, we will ask the customer whether the goods have arrived at the installation site, whether they have been installed, and whether they need help during the installation process.
Remind customers of the maintenance cycle of the satellite antenna, which requires maintenance after one year of use. Customers will be reminded to perform maintenance every year thereafter.


Client feedback of installation of antenna on their site
Customer feedback is a powerful force that drives the evolution of products and services. It’s a reflection of the customer experience.

With the rapid development of satellite technology, low earth orbit (LEO) satellites have become a disruptive innovation. Located about 100 to 500 miles above the earth’s surface, these satellites have completely changed the way we communicate, collect data and monitor the earth. LEO satellites play a key role in many fields such as telecommunications, earth observation, scientific research and national security. It is expected that by 2029, the size of commercial constellations will increase from 35% to 70%, of which about 65% of the growth will be concentrated in communication applications, involving satellite networks spanning low earth orbit (LEO), medium earth orbit (MEO) and geosynchronous orbit (GEO) satellites.
1. Comparison of different satellite orbits
GEO satellites rotate synchronously with the Earth at the same speed, so their position relative to the Earth is fixed, ensuring a fixed pointing angle from any location on the Earth’s surface. On a mobile platform, ground-based GEO directional antennas must continuously point to a designated GEO satellite. These traditional ground-based satellite antennas are large and expensive, have many moving parts, and require regular maintenance.

MEO satellites, such as GPS, are often used for navigation. MEO satellites have their own advantages, but similar to GEO satellites, they are expensive to launch and maintain. Although GEO and MEO satellites each have their uses, they both have issues with latency and data rates.

Satellites play an important role in promoting global connectivity. As shown in Figure 3, they have two main tasks: one is to communicate directly with the earth to provide support for many end-user terminals in different industries; the other is to transmit data back to the earth directly or via inter-satellite links (ISLs). As more LEO satellites are launched, communication speeds are significantly improved and coverage is expanding; the transmission of information from space to the earth becomes more convenient and has less latency.

2. Satellite basic components

Satellites are complex systems that contain multiple functions depending on the mission; this article will focus on the transponder component inside the communications payload module. A transponder is a subsystem in the payload module that is responsible for sending and receiving signals; it usually contains amplifiers, receivers, and transmitters for communication purposes.

3. Integration of satellite and 5G networks

Broadband services provided by large LEO satellite constellations are becoming increasingly popular around the world. This trend, coupled with the integration of satellite networks into the 5G ecosystem, is further driving the growth of the satellite communications market.

In addition, cellular communications are becoming part of the satellite ecosystem. The introduction of 5G wireless technology in 3GPP Release 17 enables 5G systems to serve non-terrestrial networks (NTNs). NTNs are designed to expand global network coverage, especially in rural and remote areas, and facilitate direct connections between mobile devices, the Internet of Things (IoT), and commercial autonomous vehicles and satellites. This integration enables the satellite industry to fully leverage the scale of the 5G ecosystem.

3GPP Release 17 defines 5G New Radio (NR) NTN and 5G IoT NTN, as shown in Figure 4. It focuses on leveraging satellite transparent payload architecture and UEs with GNSS capabilities; Figure 4 shows the expected use cases for 5G NTN.

Other application scenarios include…

Areas with insufficient coverage such as agriculture, mining and forestry
Disaster area communications when terrestrial communication networks are damaged
Broadcasting information over a very wide area

2.4m automatic flyaway antenna with C/X/Ku band is a satellite communication product developed by Antesky. This 2.4m C/X/Ku band automatic flyaway antenna can realize the reception and transmission of C, X, and Ku band signals, which has the characteristics of easy operation, high strength, portability, and stable performance. It integrates reset, satellite alignment, tracking, and stow to meet users’ emergency communication business. 2.4m manual flyaway antenna is also one of the best-selling products, which is in great demand for customer who requires receive and transmit signal in emergency communication. Our antenna can meet the requirements of CCIR 580-6 , ASIASAT and INTELSAT.

In 2020, we have 1 set of 2.4m C band automatic flyaway antenna to Cote d’ivoire.

and 2.4m ku band offset Portable flyaway satellite antenna in South Africa in 2021.

Today, we will show you this 2.4m automatic flyaway antenna with C/X/Ku band in details. Please go ahead for the introduction and installations.

Product Features of 2.4m automatic flyaway antenna with C/X/Ku band
a) Easy to disassemble and assemble, stable structure, superior performance, fast satellite search, high safety.

b) The configured GPS has high accuracy and the electronic compass has strong anti-interference ability, which ensures the stability and accuracy of the satellite function.

c) The antenna automatic satellite time does not exceed 3 minutes (RMS).

d) It has multiple protection functions such as automatic warning, mechanical limit, software limit, etc., and the antenna operation is safer.

     2. Product composition of 2.4m automatic flyaway antennawith C/X/Ku band

2.4m automatic flyaway antenna components introduction

 
2.4m automatic flyaway antenna c ku x band feeds display



3. Antenna installation of 2.4m automatic flyaway antenna with C/X/Ku band
Installation preparation-Product component list check

There are 7 cases and the detailed components are as follows.


Install and assemble 2.4m automatic flyaway antenna as below steps.

Thank you

You ask "Can the manufacturer's G/T value be trusted all the time?"

I would say definitely YES, assuming you have placed a contract for an antenna plus low noise amplifier and the manufacturer has installed, adjusted and tested the antenna plus low noise amplifier. It is essential that you implement a contract acceptance test to show that the specified G/T is achieved. So the specified G/T will be met. Note also that achieving the specified antenna patterns and polarisation discrimination is similarly important. If it is a transmit antenna it must pass all testing to be allowed to operate by the satellite operator. 

If you contract out the whole task you don't have to worry, but the cost will be higher. 

You can save money if you buy the antenna (possibly second-hand or as parts) and assemble and adjust it yourself and choose your own low noise amplifier. It is up to you to make a design to meet whatever G/T you want to achieve. This means getting the gain high enough and attaching a sufficiently low noise temperature amplifier with a minimal loss waveguide. It is then up to you to get the antenna working well and carry out all the tests specified by satellite operator. You take the responsibility.

Getting the sidelobe patterns and polarisation discrimination right has a lot to do with the antenna and feed manufacturers original design plus the skill of the assembler/installer in terms of panel alignments and feed positioning.

See these links:

System G/T calculator

Examples of antenna noise temperature at different elevation angles

Subreflector alignment

What is the importance of measuring/calculating antenna G/T? As I understand, it tells us something about the receiving performance of the antenna, correct? A higher G/T ratio means the antenna has better sensitivity to weak signals, resulting in improved overall receiving performance. Thus, G/T is critical in designing and evaluating antennas, especially for communication with distant or low-power signal sources, such as satellites. Can the manufacturer's G/T value be trusted all the time?

Thank you

750W C-Band 1:1 System

Outdoor system with integral BUCs (standard C-Band range) for a dual carrier uplink.

If you can help, email me eric@satsig.net reference 19/03/2025, 18:15 and I will pass on your email to the company wanting the kit.

First check with DC ohms meter that the outer and inner conductors are good. Try wiggling about a bit in case of intermittent connection. The inner to outer should be open circuit. Look out for spurious tiny fragments of braid/sheath wire if shorted.

For the frequency range you are interested in find some suitable signal source and a corresponding measuring device.
Connect together with short known good cable and record the result.

Insert the cable under test between the signal source and measuring device and measure again. The difference will be the cable loss. Compare with the manufacturer specification.

SAFETY: If you are using a spectrum analyser as the measuring device, check for NO DC power on the cable, or use a DC block permanently on the spectrum analyser input.

Example: The cable is used to connect LNB to indoor equipment.
Connect the LNB output to spectrum analyser using using a DC block if necessary, with a very short (known good) cable. Record the LNB noise across the spectrum and any signals from DC to 2.5 GHz. Repeat with the cable under test and observe the difference.

Regarding N type connectors: Note there are two types, 50 ohm and 75 ohm.  RG11 cable is normally 75ohm.  The 75 ohm male plug has a thinner centre pin that may intermittently connect, or not connect at all, if inserted into a 50 ohm female socket. If you have 75ohm male connector on the cable output it won't connect properly into a typical 50ohm spectrum analyser input socket.

Hughes HX90 Modem
Hughes HX50 Modem
Hughes HX200 Modem
Hughes HN7000S Modem
Hughes HN9260 Modem
Hughes HN7000 Modem
Hughes HN7700 Modem

50+ assorted wanted
If you can help please advise me with pricing. eric@satsig.net
I will forward to the potential buyer.