Problems with a 2nd location install

I contracted with a Direcway installer to install a new antenna/TX/RX at my lake home.

The plan was to take my DW 6000 modem from my 'real' home when I go to the lake home, connect it to the antenna there, and continue my Direcway service.

I'm on SatMex 5.

The system works fine at home.

The contractor provided all new equipment, optimized with a Bird Dog, and did a first class job (I'm a broadcast station engineer, and know good work/bad work).

The system will give me power lights, LAN, RX, then TX, but no System light.  After a while, the TX goes out, and occasionally blinks.

RX code 5, and TX code 8 at the outset, with a TCP fault (I think it's TCP fault; it's the 2nd problem option from the bottom of the list).  TX code changes to 10 after a while.

Cross pol is 95, sig strength is 81 on the RX.  It has about 75' of dual coax line, good quality 'blue' dual ground block (I even tried removing the ground block)

I've checked all the cables for shorts, and even reversed TX/RX lines on both ends.  No change.  Same RX signal strength, so I don't think it's the cable.

Rebooted the modem dozens of times; left it off for a while, etc.

Have not gone home yet with the modem to try it there, but it worked great upon departure.

Installer tried 3 new TX/RX  units; no change.

Is there some sort of TX 'fingerprinting' going on that they know this is a different TX, and therefore refusing service?

Ideas?  Help?  Suggestions?  I'm trying to beat the system here and only pay for one acccount, since I'm willing to move the modem back and forth as I do.  I'm pulling my hair out, and so is the contractor.

Thanks......

Quote:


No "fingerprinting". Matter of fact, what you're doing is not in conflict with your terms of service. Hughes is fully aware that a percentage of their customers relocate their modems periodically.

But when you move it, you MUST tell the modem that it's at a new geoloco. It uses the new lat/lon as the basis by which to calculate time and distance to the satellite. If this data is incorrect to start with (home lat/lon installed instead of lake lat/lon) you'll quite likely have a problem maintaining sync with network timing. If you drop in and out of the network due to timing faults, it could explain the TX10.

"TX Code 10 ITUST_RTX: The transmitter is unable to communicate with the Network Operations Center.
This state indicates that the unit has stopped attempting to transmit user data because of a large number of packets unable to be received by the NOC.   This could be a result of weather conditions causing lost packets or NOC equipment failure on the return channel equipment.   Also, verify that the cable connecting the ITU to the ODU is in place, secure, and not damaged.   Replace cable if necessary."

So despite what Hughes says, my advice is to get a good GPS fix on your lake location, and try the new lat/lon numbers in the modem user interface.

//greg//

I don't have the DW6000 interface menu to refer to, but I don't recall there being a requirement to enter SAN/PIN simply to change the user location. I'm a DW4000 user, and can enter lat/lon (or ZIP code) at will. SAN/PIN be damned.

Have you simply tried the geoloco change, without going through the whole re-registration rigamarole?

//greg//