Technical knowledge needed re Xplornet

There appear to be a number of very knowlegeable techs on this forum, so I thought I'd throw out my problem to see if anyone has any suggestions.

Had Xplornet KaZam service installed a week ago. It worked fine for about 5 days - through rain and a blizzard. Then it suddenly stopped - couldn't find the satellite.

Dealer spent 4 hours here trying everything - replaced the modem, replaced the transmitter. Nothing worked. Now he says I can't "see" the satellite from the installation location because of trees in the way.

The trees didn't move. The house didn't move. The dish didn't move. So I think there has to be another explanation, but I have no idea what.

To add to the confusion, my neighbour, who was installed at the same time, is having the exact same problem. There they actually relocated the dish, to no avail.

Now Xplornet is claiming the cables are bad so they're going to try to replace those this week.

Anybody ever experience anything like this? Any ideas out there?

Thanks.

Yes it was raining and also heavy, wet snow, so I considered that a possibility (although the dealer didn't!). But I got him to install a brand new TRIA out of the box and it didn't change anything.

Most frustrating is the fact that everything worked well through several days of overcast skies, rain, and snow. Once the weather cleared and we got nice sunny skies - no signal.

First of all, this is great. Thanks for your input, Greg.

Now to the questions ...

I don't know whether the new TRIA he tried at my place was from the same lot or not - it's a small dealer, so I expect he doesn't get hundreds of these, so the likelihood is high they are from the same lot. He did not try another TRIA at my neighbours. However he did say that he had subsequently installed "a few" others since us and they were experiencing no problems. Obviously doesn't mean anything if we just happened to hit a bad batch, but I do admit I'm skeptical about the quality of the TRIAs as that seems to be the only logical fail point since everything else (except cabling) has been replaced, to no avail.

No police, radar detectors, airports, etc nearby. We're miles away from anything that would use Ka-band.

At any rate, he's supposed to be coming back to try and get this working any day now(!), and I'll be sure to update this thread with whatever we find.