Pointing trouble to 10E W1

If the new modem was working perfectly very recently (so it has a good configuration stored) and it is now not giving a signal reading above 29 then the dish pointing has probably moved to the wrong satellite.

The readings won't go above 29 till your modem is receiving the wanted carrier.  Readings 0 - 29 refer to  power and you can peak up on any satellite.  If your configuration (frequency, symbol rate etc) is wrong you can also peak up on the wanted satelite but the peak reading will still be limited to 29.

30 - 99 means you are receiving the correct carrier.

Note that the modem tuning frequency needs to be entered in units of 100 kHz.   So type in 16224,  not 1622.4

Elevation angle:  The bracket elevation scale shows 42 deg, but this assumes the pole is upright.   It is nice to see you have tried my inclinometer, but it is uncertain what part of your dish is the reference.  Normally offset angles refer to the slope of the front rim of the dish. So if you had a strip of wood from top to bottom, across the front rim then, when that wood strip is vertical the beam elevation angle would be the offset angle.  In your case I recommend using the elevation scale on the bracket and trying to keep the pole vertical.  Note there may be another scale on the other side that reads different.

If you are certain the modem configuration is correct I would try looking at the satellites either side of the current pointing (left a few deg and upwards, right a few deg and downwards).

If you are uncertain about the modem configuration contact your service provider for a new configuration sheet and check all the details, including no decimal point for the frequency - as explained above.

Best regards, Eric.

If you have the wrong symbol rate configured in the modem (for example 20000000 instead of 5000000) then it won't lock to the wanted carrier and you will not get a reading over 30.

The fault seems to be that you cannot get the modem to accept the new symbol rate.

Someone else had a similar problem where the frequency could never be changed. It kept going back to default.  I am trying to remember the reason. Meanwhile contact your service provider for advice.  The symbol rate goes in like 5000000, not 5,000,000

The 22kHz tone is probably due to the same fault.

The 22kHz tone is needed only if you have an LNB that has selectable local oscillator frequencies like 9.75 and 10.6 GHz.  What LNB model number do you have ?  It is most likely fixed frequency e.g. NJR2784 LO=10GHz.

Best regards, Eric.

again thanks for the replys guys its really apreciated.  as for the symbol rate, i do not enter it with commas.  but i'm almost certain thats what the problem is.  i spent a few more hours tonight trying to aim this thing, but with the dish angle set at 19 degrees i have huge sweet spot at 29 right at my correct azimuth so im almost certain i've found the right sat, its the only one near the correct elevation and azimuth. i just need to figure out my modem problem.

as far as test equipment i have access to a pretty wicked spectrum analyzer, but i dont have the right adapter to plug into coax

its done by telnet into the modem, i know how to do it, but i've bricked 2 modems doing this so, im nervous on doing it again.  the problem was that the modem had problems with software downloads from the sat after doing this command.