Problem pointing to PAS 10 with 1.2m KU band Kit

Hello all, I am located in beira mozambique at
Latitude  19°50'48.57"S
Longitude  34°51'58.27"E

I am trying to locate PAS 10 Satellite, I received a 1.2m KU band kit. After playing around with the kit I manage to get a signal strength of 5v (isite) but my provider insists that the signal has to be above 16v at least. I have tried everything but this is as far as I can reach.

At the calculated elevation of 45.484 I do not get any signal but at 68 I get the signal somewhat facing North East. Thank you for your help, I am starting to believe that I may be having the wrong size of antenna.

polarization is +56.96 nothing else was said in the manual.The modem is an Idirect 3100 infinity

Thank you Eric,

I will try at first light.

Regards

This iSite Antenna Pointing screen looks OK to me.

The azimuth angle shown is the true bearing, about 27 deg to the left of East.   East is where the sun rises at this time of year.  If you have a magnetic compass the magnetic bearing angle is about 80 deg, 10 deg to the left of east on the compass.

Regarding beam elevation angle.   You probably have an offset fed dish.  This means that when the front face is vertical that the beam goes upwards somewhat, for example 17.5, 22.5 deg. etc, depending on the dish manufacturer.  Use the elevation scale on the rear bracket if there is a scale.   If no elevation scale, read the antenna manual and find the offset angle for your particular dish.  Subtract from the wanted elevation angle (45.5 deg) and that will give you the amount by which the front face needs tilting backwards. Use a strip of wood up the front face to determine the slope.  This inclinometer may help.

You seem to have not been told by your service provider the name of the downlink polarisation - either vertical or horizontal.  It is a nuisance for you to have to possibly repeat the search process twice over (see my instructions earlier about how to set the two alternative feed polarisation angles - one will work perfectly, the other not at all).

Also, has your service provider either pre-configured your modem with all the configuration information, which includes the modem receive frequency and symbol rate?.  This information may be loaded into the modem via text file called an "Options file".  If your modem has not been preconfigured by your service provider then your service provider must send you this file plus instructions as to how to load it (example instructions https://www.constellationnetcorp.com/Downloads/Quick%20Reference%20iDirect.pdf)

Best regards, Eric.