Remote not acquiring into the network.

I have a remote that dropped off the network on its own and now it’s not registering. TX, RX are solid green but NET is off. When I try pushing the option file to the remote using UDP with reset, it doesn’t load nor does it reboot but when I try reset with UDP it reboots. I have seen this issue on about 3 other sites on the same network which I had to move to another network all together.
Kindly advise what could be causing such an issue.


Kind Regards,

AG

The remote is obviously getting its timeplan from the downstream carrier, and it also knows its location either thru hardcode GPS or external GPS providing NMEA...or that TX light would never illuminate.

The way I see it, you may have two problems:

1. Your inability to reset this remote points to a possible  descrepancy/inaccuracy with the Sat0 (Management) interface.  Have the customer/user extract the OPT locally with iSite and confirm that his Sat0 MGMT interface matches that which is populated in the Hub/NMS.  

2.  The lack of NET light indicates a (possible) problem in your uplink chain. The Modem is obviously pushing Lband out of the TX IF port on the backplane of the IDU.  Once you can confirm the presence of that LBAND you need to look at tx cabling and the BUC/SSPA of the system.  More often than not, the lack of a NET LED is indicative of a faulty BUC or the cabling in the uplink chain is either faulty or loose. 

On top of the above, it is also good practice to double check your GEO coordinates with what is populated in the hub NMS.  However, if your GEO was off by a significant number it normally results in ACQ errors on the line cards. That is why it is doubtful to be a problem, but it is still recommended to check it.

Good luck with it.

M

That extra cable will certainly affect the initial Tx values.  Glad it you nailed it down.