Modem software corrupt

hello,
I had some problem with my Idirect 5000 series modem.

I have achieved a lock and in the course of activation I tried to load the cumulative image file package and before the end of the process there was light outage and by the  time the light came back I  noticed the tx  and rx light did not come up. I couldn't get into the modem through the lan port(Isite) and I tried to get in through the com port(hyperterminal) but the modem was responding with eror messages. looks like a corrupt file. It was not booting properly as in the booting process was stopping at the middle. The last prompt of the booting lines was  #000007 and all kind of messages. I guess the software is corrupt but the firm ware is still okay because is showing sdram successful.

The only problem is that is not booting up to the Idirect loggin.

So does anybody have a solution to my problem. I need to know what to do to make it boot normally as it was before the light outage.

1. Are you an HNO?  
2. What IDS version? Assuming 7.1 or above (please advise)

If you are an HNO, or your HNO is willing to provide you with the zimage file in the cumulative_update pkg, you may be able to recover this remote.  

Before I type a dissertation, I would like to solicit the status of this remote?  

Is it still down?  
Your iDS version?  
Whether or not you are an HNO or have access to an uzipped cumulative update image set?


Thanks

M

Good afternoon.  Are are you an HNO or a user?  

Reason I ask, is if you intend to fix this problem yourself then you will need the ability to access the NMS and unzip the cumulative_update file that is located in the image sets of the NMS.  Do you have access to the NMS image sets?  

If you are a user, then you more than likely do not. If you are an HNO (Hub Administrator) then you definitely have access to that image set and should be able to unzip it to a temp folder on the NMS, and transition it to the desktop of the client that is connected to the iDirect box.  You will also need a copy of iSite for your version of software as we will need to TFTP that file from the client to the iDirect unit.

If you have access to the NMS, I can walk you thru extracting a specific file from the cumulative_update image set (be advised, the procedures will be provided outside of this forum, thru private message).  

If you do not have access to the NMS then you may as well prepare to RMA that box.  Unless you can get your provider (the hub operator) to extract the image for you.

Let me know how you want to proceed.

r/
M

I will get it typed up and it will come to you in the form of PM.  So, keep an eye on your inbox (for this forum)

M