HX 50 signal cutout

Im having an issue with my HX 50 modem. ever since i opened my account with Bentley Walker the system will run but about 3 minutes into operation the Transmit light along with the System light goes out and my system stops responding. The issue last for anywhere between 40 seconds to several minutes. I recieve error codes while trying to use the system. My signal is 91% and there is no weather activity during these episodes. Ive written Bentley about the issue and have gotten no response

Any Ideas?
Joe

Greg
The most common code i get is 710 (Cannot communicate with NOC)
i get a couple of other ones from time to time, if i see them tonight ill post them

here are the current diagnostic coded from the modem
0000-4000-0400-0043(Hourly)
0000-8005-1202-0489(Recent)

ok,i think ur HX is on W3A satellite
and has not got new software in complete

Pls redo the command called RD in the modems main menu ( via telnet)
it will redownload software and all will b ok

I think your problem is the system has not got the latest software download . simply do an RD

A Walker

If refreshed firmware doesn't do the trick, take note of the horrible transmission error percentage - and the lousy transmit rate code

//greg//

Nope. Error percentage still sucks. Did the RD command actually result in a successful firmware update? I have no idea why that suggestion was made, but those guys run NOCs. So perhaps they're privvy to inside info that you and I aren't.

To me, it still looks like a hardware problem on the TX path.

//greg//

Go back to that user interface page where you got the statistics earlier, look in the upper left hand corner. If your page is the same as mine, there should be the modem serial number, the Main (installed) firmware version, and the Fallback (default) version number. The RD command that you were given stands for Reset to Default, which is the version that was installed prior to the current. There's also a RF command which stands for Reset to Factory, but on newer modems the Default version and the Factory version are often one in the same. Anyway, RD tells the modem to replace the current version with the default version. The RF command tells the modem to replace the current version with the Factory version. That's a little confusing, because sometimes the default and factory versions turn out to be one in the same.

Anyway. A version change also forces a modem restart, which is then recorded in the Reset Log (it's in the left hand column under Logs). The time, type, and reason for reset is recorded. A successful RD will be logged as such. I assume an unsuccessful will as well, I just don't know how it will be worded. Then on some subsequent connection with the NOC, the outdated version will be detected and the NOC will attempt to push the current version back over the satellite. When that's installed, there will be another reset - which the modem dutifully records.

Long story short, evidence should be in your Reset Log

//greg//

I'm a HN7000S in North America, so my version is different than yours. But your numbers represent a normal presentation. If there are no messages in your reset log suggesting an unsuccessful firmware load, I'd say that the RD recommendation was a waste of time. But you still should confirm with your provider the exact version that you should be operating under.

Ordinarily, power lines don't present much potential for interference. Do you know how to do resistivity testing on the cables?

//greg//

Where are you located?  I am in balad.  I might be able to help.  If your in phone distance I can call, just email me.  Ken