Tooway problems

Hi there, I live in a rural area of Spain where there is no conventional cable-provided internet service, hence the reason for signing up with a satellite service. I've been  subscribed two months now to the Tooway satellite service through a licensed provider in Valencia, Spain that goes under the name Sistelbanda, S.A.
My problem with the system is that after a couple of days of adequate, but not impresive speed, it slips into super slow mode that takes forever to open pages and oftentimes the fatidic notice "Internet Explorer cannot open the page" pops up.  Sistelbanda's explanation is that I exceed my quota of megabites and when that happens the service slows down (radically) or cops out altogether until the overload clears up.  Now, I would understand that if I were downloading stuff like movies, videos , photos, etc., but I use internet just to access my e-mail, read daily a North american newspaper I'm subscribed to, and occasionally to surf the net for some product to compare prices, etc.  When I signed up with Sistelbanda they said that  such activities as I've described consume few kilobites because it involves only written text and that even the basic package would be enough for my needs.
I'm writing to you because  I saw your  comment "any Tooway wo has problem with the system call us", and I would like to hear your opinion as to what is happening to me .
Thanks in advance,
L.J. Gomez     bermudy25@graffiti.net

Good Morning,
We (Bentley Walker) have over 2000 happy Tooway KA users, whilst there is an active FAP mechanism on the platform so long as you pick the right package you should be ok. Which package are you currently using?
Are you able to provide more detailed information concerning what you use the connection for? Also; are you the only person using the connection? The good thing about the Tooway KA system is that you can purchase volume boosters if you exceed your 4 weekly quota, allowing you to operate at full speed again. We also provide our users with access to a usage portal so that they can keep track of their data consumption.
You are more than welcome to contact us for assistance with your Tooway KA:

Bentley Walker Tooway KA Site:
https://www.bentley-walker.com/tooway/

Sales:
+44 (0) 2392 311 106

Please tell us the url of a page that takes 30 seconds to load and we can all try that same page and see what we get.

How long does it take to display https://www.satsig.net/ home page now that I have added four "social network" buttons that I suspect slows it down a lot ?

What result do you get for my speed test page https://www.satsig.net/speed-test/speed-tester.htm ?

What DNS servers are you using ?

Best regards, Eric.

Quote:


Results from your tester.

1st 30kBytes took 5 mS. So download speed is approx = 6000 kBytes/sec = 48000 kbits/sec

2nd 30kBytes took 10 mS. So download speed is approx = 3000 kBytes/sec = 24000 kbits/sec

3rd 30kBytes took 11 mS. So download speed is approx = 2727 kBytes/sec = 21818 kbits/sec

4th 30kBytes took 2 mS. So download speed is approx = 15000 kBytes/sec = 120000 kbits/sec

Overall average download speed is approx = 4286 kBytes/sec = 34288 kbits/sec

Quote:


Just a few random pages tried at 20:45 today.

https://www.guardian.co.uk/world/iceland
Took 35.54secs

https://www.lonelyplanet.com/south-korea
= 27.23secs

https://www.channel4.com/news/assad-circle-could-be-charged-with-crimes-against-...
= 19.07secs

https://www.skysports.com/football/match_report/0,19764,11065_3485652,00.html
= 26.85secs


I will try those again tomorrow as Monday is usually a day when it's so slow that I give up.

Speeds for those web-sites today are....
https://www.guardian.co.uk/world/iceland
28.10 secs

https://www.lonelyplanet.com/south-korea
24.10 secs

https://www.channel4.com/news/assad-circle-could-be-charged-with-crimes-against-...
23.93

https://www.skysports.com/football/match_report/0,19764,11065_3485652,00.html
27.56


....on the whole, surprisingly fast for a Monday!!

Quote:
...and what would be the point in that when every time I contact them i get the same fob off about there being nothing wrong, like........

"You must understand this is a satellite broadband service and there would be a difference from this service to a normal Dongle or Land line service. The service is running to optimal performance."

Franscois Grobler
Technical Support
------------------------------------------------------------
"After reviewing both the videos you sent us and the latest speed probe test, it has been noted that your system is running at nominal performance."

Stefan
------------------------------------------------------------
"After talking to Stefan and Franscois in Technical, I believe that every avenue has been investigated. This is simply the difference between satellite and ADSL broadband.

Technical are happy that your system is operating as it should do. I'm sorry I could not be of further help."

Trina
Technical Support

The equipment is working perfectly as long as you use it between 2am and 8am. The problem is obviously connected to usage not equipment failure.

Quote:

No. I did tell them that I would not be renewing the contract in November and yet another person asked me why that was but they did not offer a release from the contract.

Quote:
The system has been checked. As I said in other posts...at 2 or 3am it's not a problem, it's from 8am to midnight that I get the problems. Wouldn't this suggest to you that the slow speed is connected to how many people are using the service? If there was anything wrong with the equipment it would be as slow during the night as it in the day, wouldn't it?

Quote:

Avanti-Hylas Ka band Contention Ratios (Hylas-1 Satellite):

Consumer packages 50:1
Professional packages 25:1

Quote:


Tooway Home Packages 50:1
Tooway Pro Packages 20:1

Quote:
Yep! Tried a brand new lap-top and it was the same. Also had a disk format on my own computer and then a new Windows 7 installed.

Quote:

deleted

Quote:


As a slight aside, this is from the SkyDSL website:

"Availability
The Internet access is meant for consumer customers and has an average availability of 97.0% over the year. The weather might also have an additional negative impact on the availability of Internet access, which is not within the control of skyDSL Europe. After 24 hours of continuous use of the Internet access the internet connection might be automatically disconnected for technical reasons. An immediate reconnection is possible.

The annual, average bandwidth of the Internet Access is determined as follows:
. To transmit their data Customers are assigned to pools using several different criteria. Those criteria include, inter alia, the currently used satellite, the spot-beam and transponder that is currently being used, as well as the customer's selected tariff including its degree of utilization.
. To achieve the maximum bandwidth of the Internet Access each of these pools the connection bandwidth at a contention ratio of 1:50 (assumed utilization rate for residential customers) multiplied by the number of customers assigned to this pool are made available.
. The bandwidth available within a pool for each customer will be multiplied by the number of customers of the pool.
. The sum of the bandwidths of all the pools of a tariff is divided by the total number of customers of this tariff.
. The calculation is done once per minute.
. The average of all values of the last 12 months is the annual, average bandwidth, while 3% of the best and worst values are not included in the average value determination.
A specific annual, average bandwidth is not guaranteed."

Quote: After 24 hours of continuous use of the Internet access the internet connection might be automatically disconnected for technical reasons. An immediate reconnection is possible.

Quote: The annual, average bandwidth of the Internet Access.

More info (admin edited): https://www.skydsl.eu/en-NL/Personal/Internet-via-satellite/info/faq/contract#qu...

Why is skyDSL able to offer its service without fair-use policy?
A fair-use policy is a system whereby the supplier defines that after a certain intensity of use (usually after a certain amount of consumed data volume), the available bandwidth of a connection will be automatically reduced. A fair-use policy is always applied in addition to a contention ratio rule to limit the usage of certain customers in order to maintain a high quality of service in the interest of all customers. Thus, for example for mobile communications (LTE) it's usual that beyond a certain volume of the data transferred the connection will be reduced to the speed of UMTS (up to 384 kbps). In contrary skyDSL offers its connections with a usual contention ratio for the specific target group (residential consumers, business customers) and does not apply a fair-use policy. This can be done because of the classification of customers (see terms "pool" and "contention ratio").

What do the terms pool and contention ratio in connection with the availability of skyDSL/skyDSL2+ mean?
Unlike a dedicated leased line internet connection for business and residential customers usually have a contention ratio. While, for example a customer using a dedicated leased will permanently have a bandwidth of 10 mbps resulting in a possible transfer volume of 3,000 GB per month, customers having a contention ratio greater than 1:1 wil share the bandwidth of a connection. This approach is common, because customers are not active simultaneously with all other customers on the Internet. In case of a contention ratio of e.g. 1:50 the 3,000 GB of a 10 mbps connection will be conjointly available for 50 customers. Thus, the individual customers have about 60 GB on average per month available and because of the use of automatic redistribution (so-called "mixed calculation") depending on the individual customer usage patterns the customer may have used more or less than the average per month. Furthermore the available bandwidth of a certain customer's connection may depend on the number of active users. This is the case if the real contention ratio is less than the contractually stipulated contention ratio. For comparison: According to Statista GmbH, Hamburg, Germany a data volume of 11.3 GB per ADSL users was expected in 2011 in Germany.

When "pooling" (using pools) customers are grouped according to specific criteria in a common pool. At skyDSL customer will be e.g. for technical reasons assigned to a pool which belongs to a particular satellite beam and satellite transponder, because of their location. Also, customers are grouped according to their booked tariff in pools. In addition, customers with similar usage profile within their respective tariff assigned to a pool. Since the available bandwidth of a certain connection within a pool depends on the number of active users of that pool, when using a connection with a contention ratio, the probability to reach the maximum bandwidth will decrease with an increasing intensity of use of the connection, because of the similarity of customer profiles within a pool.

*********************************************

Hi Eric,

No you are not the only one ............

I have never read so much rubbish, I really feel sorry for SkyDsl clients. I am wondering what the support level from SkyDsl is like?

Maybe Pladecalvo is sharing with some very heavy users, businesses perhaps, who end up hogging the bandwidth during the daytime.  Is there any reason to assume that all in contention on the same channel would be contracted for the same level of service?   Would a 'fat' one be able to squeeze out the 'thin' ones?

Only the ISP would know, I think, and it looks like Pladecalvo's ISP doesn't particularly care to examine the problem and keep a customer.

John

Quote:
...and I have told you many times that my system HAS been checked by a professional IT engineer and found to be OK. This is also borne out by the fact that during the night it works well. It is only during daytime periods that it slows down. This would indicate to me that there is nothing whatsoever wrong with my system....otherwise it would be slow ALL THE TIME...would it not??

The symptom of running slow in the day time, while working fast at night suggests to me genuine congestion or some misconfiguration at the Skylogic gateway.

Has the problem been reported to Skylogic and what do they have to say?.

I know getting a reponse from Skylogic is sometimes difficult, but we should at least try. Skylogic should at least try configuring a complete new site and seeing if that works any better. My guess is some subtle hub configuration error.

Best regards, Eric

Quote:

Dear Sir,

Because your level of your computer knowledge it will be much better to get an IT engineer who can contact the hub and test the system together with the hub.