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Errorstack Issue with 3100 Modem

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Ex Member

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Jan 15^th, 2010 at 4:31pm

I was downgrading my 3100 modem from firmware 8.0.2 to 7.1.1, after loading both the cummulative and remote packages and reseting the modem it wasnt booting up completely anymore. I did a telnet and logged in but saw ERRORSTACK instead of the modem serial number and i'm unable to do anything with the modem. I understand i might have an options file problem. If yes please how can i resolve this problem...Please someone help me quickly!

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Ex Member

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Reply #1 - Jan 15^th, 2010 at 7:04pm

Errorstack = Corrupt or incompatible options file

Was the options file you were loading the same as the software you were loading?

You are going to need to reload the options file. If Eth0 is still alive and well, you can reload it with a network connection and iSite. However, I am thinking that your eth0 is probably not accessible, therefore you may have to CAT it in via linux. When doing so, ensure that your opt is derived from the same version of software that is on the iDirect unit.

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Ex Member

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Reply #2 - Jan 15^th, 2010 at 7:47pm

Yeah thanks for the response, i already used my console to go in, logged in as root and tried to load the correct options file by using the following commands:

service idirect_falcon stop
cd /etc/idirect/falcon/

cp falcon.opt falcon.opt.old

cat > falcon.opt

The response i got was
"No space left on device"
And by that i'm not able to continue to copy the options file in.

Please what can i do?

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Scout

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Reply #3 - Jan 15^th, 2010 at 10:22pm

Under the /etc/idirect/falcon folder how many "old" options files do you have? Have you confirmed the BSP update has been loaded correctly?
instead of the cp falcon.opt falcon.opt.old you could run
#rm falcon.opt
that will remove it completely and you can then
#cat >> falcon.opt

Before this step of removing what is on the modem, which you may not get back!! you should try to bring up ETH0.
#ifconfig ixp0 (IPADDRESS) netmask (subnet mask)
#route add default gw (default GW)
then see if the modem is reachable via iSite, if not then you should now have IP connectivity to the box via eth0, you should then be able to use winSCP to log in to the box and transfer the file that way, it is a little safer than moving a file off you may not get back on.

Worth a shot.

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Ex Member

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Reply #4 - Jan 16^th, 2010 at 12:03am

1. Modem type?
2. What software where you originally on, and what software were you loading?

Some of the iDS's require an upgrade prep package to be install prior to installing the actual software you intend to use. Purpose of the upgrade prep: To remove old files and increase drive/swap space prior to installing the new software. This is especially common on the 3000 series satellite routers (as they have a limited amount of mem) and iDS 7.X.

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Ex Member

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Reply #5 - Jan 16^th, 2010 at 6:04am

I tried what scout said, on the console i ran
cp falcon.opt falcon.opt.old

The response was
"cp: falcon.opt: No such file or directory"
I also tried
rm falcon.opt and i got
"rm: cannot remove falcon.opt: No such file or directory
i then tried creating by doing cat>>falcon.opt
the response was
"cannot create falcon.opt : No space left on device"

Also, earlier in the bootup details of the hyperterminal, i saw this message which seem to be disturbing:

"led : /etc/idirect/startup_sigs.sig No space left on devive"
"Falcon Warning: This board is incapable of being a Boot! "

Please what can i do?

As to Mike's question, its a 3100 modem and the modem was on Firware 8.0.2 and was downgrading to a 7.1.7

Thanks guys

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Ex Member

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Reply #6 - Jan 16^th, 2010 at 12:38pm

Can you share the first 20 lines of config in your options file? �

(please omit any IP addresses, public or private).

My thinking, is you either have a hub side opt you are trying to load in a modem, or you simply need an upgrade prep package to clean out some space. �

"board incapable of being a boot" is often the error you get when a hub side options file has been loaded.

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« Last Edit: Jan 19^th, 2010 at 11:42am by N/A »

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Ex Member Ex Member	Reply #7 - Jan 19^th, 2010 at 11:19am Thanks Mike and others, I have been able to fix the problem with the modem. I increased the swap space in the /tmp directory and loaded the packages and the correct options file via hyperterminal.
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Ex Member Ex Member	Reply #8 - Jan 19^th, 2010 at 11:42am Glad to hear you figured it out... M
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yazzdan Member ★★ Offline Posts: 47	Reply #9 - Jan 20^th, 2010 at 5:41am Dear jaydee048, Well i hope this will fix your problem but it might get trouble to login some time ... For precaution , you should have to go for recovery process for iDirect 3100 Router and test this terminal.
Back to top	Regards,&&Syed Irfan Hasan&&iDirect & VSAT Engineer WWW IP Logged

ITCITY GLOBALCOMMUNICATIONS Senior Member ★★★ Offline Posts: 83	Reply #10 - Feb 6^th, 2010 at 4:31pm Quote: Glad to hear you figured it out... M I have same error stack issue on iDirect X3 modem. I reload the package from Hyperterminal also the option file but problem persist. How can i fix the modem Thanks
Back to top	Engr.A.O. Lukmon CTO ITCITY GLOBALCOMMUNICATIONS 234-805-6363230 / 2348025171 YIM IP Logged

saigone Member ★★ Offline Posts: 3	Reply #11 - May 8^th, 2010 at 2:27pm hi all. i have the same problem. please jaydee048. can you explain me how you increase the space in /tmp and download the package? i also want to ask a question. it is possible just to remove the option file inside the modem to solve the problem? please help me. i do wait for your feedback.
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saigone Member ★★ Offline Posts: 3	Reply #12 - May 11^th, 2010 at 2:34pm i can telnet the modem but i see the errorstack. the prolem is i can't CAT via other way. ssh it is not working and winscp. please can you help me?? it is urgent please.
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yazzdan Member ★★ Offline Posts: 47	Reply #13 - Jun 14^th, 2010 at 7:24am Enter the following commands from the console to increase the swap-space in the /tmp directory: Type: df Check the Size of Tmp Than Type : mount -t tmpfs -o remount,size=16M /tmp Thank Type: df And Now check the Size ..
Back to top	Regards,&&Syed Irfan Hasan&&iDirect & VSAT Engineer WWW IP Logged

Ex Member Ex Member	Reply #14 - Jun 22^nd, 2010 at 12:16am hi, please jaydee048 can you help me with the procedures you used to solve your ERRORSTACK problem. �I have exactly same problem like yours. Please can anyone else help me on this?
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