Download rate impared even with 92 sig strength

I have a HX Connect system with 512/128 link.  I commissioned the dish on 20th May and had been receiving 310/200 (varied results).  But then on the 6th I attempted to fine tune system to gain better receive sign (was 89-91), but after prolonged fine tuning it do get up to 92-93%.  But my speed test showed much worse results 100/30  an my ping test reflect an "F". 

https://www.pingtest.net/result/18461384.png

https://www.speedtest.net/result/841453673.png

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Network Time: WED JUN 09 08:25:57 2010
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Adapter Main Statistics:
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Signal Strength.............. 91      Stream Msg-Ackd/Nakd........ 23412/22
Flags............... 0x00000000       NonStream Msg-Ackd/Nakd..... 286/9
Stream Error Rate.......   0.09%      NonStream Error Rate.......   3.05%

UpTime (d:h:m:s).. 000:15:47:10       Aloha Starts................ 342
WakeUp Aloha Starts.......... 0       Ranging Starts.............. 0
Transport Alarm Bit..... 0x0000       Frames Received............. 209676

Addresses Open............... 7       Frame Errors: CRC/Bad Key... 0/0
Carrier Info....... 036:E:18812       Miscellaneous Problems...... 1
Rate Code........  256k 2/3 (TC)      No Receive Outroute Lock.... 0
Inroute Group................ 1       No FLL Lock................. 0

Inroute...................... 1       No Network Timing Sync...... 0
IQoS ID...................... 1       Current Modcod............... 8-PSK 8/9 (16)

Ranging Reason: Ranging Done
Inroute Group Selection: Ranged at inroute rate selected by IQoS


Receive Status:  Receiver operational.  (RxCode 5)
Transmit Status: Transmitter ready. (TxCode 8 )

I have sent 2 emails to James at BW with no response, multiple emails to WAFA (Anshul, Support and Kamal).  And I just fired off another email in short stating that I have been having good signal strength on my end, so it has to be something on the distant end with the NOC. 

I keep getting responses back from Wafa stating that the issue is being worked on, but no results are seen from my end.  This has been going on for 4 days now.  The only improvement I have been noticing is my upload rate has increased at times...but download

I KNEW I should have left well enough alone and not touched the dish, but thought that I could have gotten sig strength higher than 92%.  That way, no one could say that their reasoning for throttling me back would be because of my poor dish alignment.  I have a feeling that the NOC did throttle me back while I was fine tuning dish on the 6th (simply because there were times that the signal would drop to 15-40 for a few brief moments).  But I managed to come out on top with a better sig strength, but worse speedtest rates. (


Some suggestions would be nice!

Eric ~ I went to speedtest.net and did my test and got 0.10Mbps for Download and 0.06Mbps for Upload and a ping time of 1010 ms.  I picked the server in Doha. 

I know that I have things good on my end.  I have a 92 receive signal on the modem, TxCode 8 and RxCode 5, along with no real alarms/faults on any of the other stats that I can see on all the tabs through the modem. 

The only think I can think of is that the NOC changed something for my site and never changed it back. 

I run a constant ping 208.67.216.231 -t (google website) and it ranges from 856ms - 2649ms.  I followed one of your other threads and I tried to ping www.satsig.net and every ping timed out.  I tried to do a trace route and every one of those came up with stars (timed out). 

I am at a loss for what to do.  I've contacted Wafa Support and BW support.  both entities state they are working the issue, but it's been 4 days.

I am not a "Bentley Walker" customer.  I am a WAFA customer so I am not able to see this FAP.  I don't know what serial number the website is referring to.  I entered every SN I can think of with no luck.