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HN7000S -  Possible Turbo Page Problem?

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Ex Member
Ex Member


Dec 1st, 2010 at 7:45am  
Hi,

I would like to seek all your expertise to determine if what's causing this Turbo Page Error. I've been having On/Off Internet Connectivity. The provider hasn't been able to identify what is causing it. Smiley I have other friends who have the same problem.

This screenshot is appears if I have Web Browsing Problem.
...

Also ran a diagnostic analysis and this was the result.
...

Images altered by forum admin.
ref:
URL=https://img94.imageshack.us/i/diagnosticupload.png
https://img94.imageshack.us/img94/215/diagnosticupload.png

URL=https://img571.imageshack.us/i/turbopageproblemupload.png
https://img571.imageshack.us/img571/6793/turbopageproblemupload.png



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« Last Edit: Dec 1st, 2010 at 11:56am by Admin1 »  
 
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USN - Retired
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Reply #1 - Dec 1st, 2010 at 11:37am  
What diagnostic code did you enter into the analyzer to get that 2nd screen shot? I ask, because my firmware version is 5.8.0.82, which might explain why the SGWFC category is not listed in my hourly summary. All I know is the FC part represents "flow control". Since your modem is operating on v5.8.0.21 (which I think is over 2 years old), have you asked the provider if there's an update available?

Anyway, next time you get that red X - click on it. A text version of the diagnostic summary should result. Scroll down to PEP Diagnostic Status and note whether "Flow control in effect" is followed by a YES or a NO. Either way, it's beyond your control, and is triggered by traffic levels at the gateway server. Your modem is only reflecting a status that is beyond your control

As far as the TPC Disabled, go to TurboPage/Advanced Cfg. Which option is selected? Go also to TurboPage/All Config and scroll down to TPS Configured. What do you see there?

//greg//
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« Last Edit: Dec 4th, 2010 at 4:29am by USN - Retired »  

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Reply #2 - Dec 4th, 2010 at 2:35am  
It's now okey, it was a problem at the HUB . . Thanks again
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