SatManage NOC software for iDirect networks

iDirect SatManage is a set of Web-based software tools that automate, monitor and assist with Network Operating Center (NOC) activities.

With monitoring and diagnostic features, SatManage delivers an in-depth view into every aspect of the network’s quality performance.

iDirect NOC operators can rapidly identify problem areas and initiate automated trouble-shooting and fault-management activities to solve network performance issues in real-time.

SatManage enables service providers to offer differentiated services such as automated SLA reporting, performance statistics and optimized network
implementations to their customers. Service providers can provide their customers with customized reports and share network management tools
through a Web-based portal.

SatManage is good for large-scale, complex networks that span thousands of remote sites through intuitive network trouble shooting, intelligent network trouble shooting, intelligent alarm processing.

You can see a video and download brochures about SatManage here: https://www.idirect.net/Products/Management/SatManage.aspx

There don't seem to be many operators using SatManage yet.  I am aware that Bentley Walker have it to help their iDirect network customers. Is anyone else using it ?  Any feedback or experiences ?
wxw
Best Regards. Eric